Tasting room

Reviews of Casa Howard Firenze - Residenza d'Epoca

Casa Howard Firenze - Residenza d'Epoca
18, Via della Scala, Florence, FI

Reviews

8.2

Very Good

Rating 10 - Excellent. 109 out of 244 reviews" "
Rating 8 - Good. 76 out of 244 reviews" "
Rating 6 - Okay. 39 out of 244 reviews" "
Rating 4 - Poor. 12 out of 244 reviews" "
Rating 2 - Terrible. 8 out of 244 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Susan

Traveled with partner
Disliked: Staff & service
Very convenient to train station. Bed was hard and uncomfortable although decor was beautiful. Breakfast was delicious and arrived very timely. Staff was not very welcoming and tried to charge us a late fee although arrived before 10pm.
Stayed 3 nights in Oct 2023

6/10 Okay

David

Traveled with partner
We stayed 4 nights at Casa Howard. The property is conveniently located in the heart of the historic center with easy walking access to all the main attractions. We stayed in the camel room and it was fairly spacious. Our main concerns was that we had a leaking AC unit that was not fixed and so we had to lay a towel on the ground to soak up the water everyday. It also made a loud dripping sound that echoed in the room at night making it difficult for any light sleeper. It is also very loud in the morning due to breakfast service, so if you like to sleep in you’ll be woken up at 8-9am everyday. We didn’t try any of the food on their in-house menu but it looked good. Overall, the location was the best part of the stay and I would check out other neighbouring options before rebooking here. It is also worth noting that none of the rooms have a safe, so if you have valuables that you’d prefer to store in a safe while you’re gone that won’t be possible. If you have a car, parking is offsite but very close by (3 min walk).
Stayed 4 nights in Sep 2023

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
This guest house captures the romance of Florence. The Library is beautiful, quiet and comfortable. Chic decor throughout the property. The breakfast is delicious! Hotel staff are friendly and helpful. Close to transportation, shopping and dining.
Stayed 3 nights in May 2023

10/10 Excellent

Karen

Stayed 1 night in May 2023

10/10 Excellent

Tom

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique small guest house with no two rooms alike. Great scrambled eggs and fresh fruit. Staff could not have been friendlier or more helpful! We will definitely stay here again if we make it back to Florence!
Stayed 2 nights in Sep 2022

8/10 Good

Drew

Traveled with partner
Liked: Staff & service
Booked this last minute from a flight cancellation. The staff was great and very accomodating with recommendations and stowing our luggage long after check-out. The room itself was so-so: had a smell, air conditioner made the room humid, no hand towells, and missing outlets left open for some reason. Rated a 4 star online, but in Italy all 4's are really 3's. All-in-all, it served it's purpose and was close to the train station. ✌️
Stayed 1 night in Jun 2022

6/10 Okay

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Lisa-Florence
Rooms too small, smelled old, bathroom small. Staff very friendly and helpful
Stayed 3 nights in Jan 2022

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a joy, a home away from home, with the friendliest staff
Stayed 3 nights in Sep 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, conveniently located, with a beautiful terrace. Incredibly kind and helpful staff. Would be nice to have a small fridge in the room for fresh water on those hot Florence days!
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing find! I would strongly recommend staying at Casa Howard. Staff was very nice and the rooms are amazingly large with a hint of classic appeal while incorporating modern luxury. Awesome!
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We have a tiny room! Staff were aggressive towards us! There are better room I understand however money we Paid room was poor
Stayed 7 nights in Nov 2019

10/10 Excellent

Mónica, UK

Liked: Staff & service
The palazzo is stunning and the way the owners have put it together it makes it work as a home away from home.
Stayed 4 nights in Oct 2019
Response from Cristy on Oct 23, 2019
Dear Sir/Madam, Thank you for your kind word and for your stay at Casa Howard. We hope to see you again next time you visit Florence.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and unique boutique guest house, run by a family. Absolutely wow bedroom - the "drawing room" - one of the suites. Only niggle is that this is a first floor room overlooking the main street, above the entrance to the property and beside the reception area - so it does get quite a bit of disturbance, esp if other guests are not quiet as they come and go. Cannot be helped. But still blown away by the room. Attention to detail and artistic flair throughout Case Howard. Lovely breakfast. Staff very helpful. Delicious supper club style dinner by arrangement with the owner - who is the chef! Loved it! Would recommend.
Stayed 3 nights in Sep 2019
Response from Cristy on Oct 2, 2019
Dear Sir/Madam, We hope you enjoyed your Florentine holiday and your stay at Casa Howard. Thank you for your kind comment. We hope to see you again in the near future back in Florence. Kind regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Christy, bent over backwards to reserve tickets for museums in Florence prior to our arrival. Looked into an opera, La Traviata which was showing in Florence whilst we there and sent us the link to enable us to book tickets. Nothing was too much trouble. The Fireplaces suite room was quirky but beautifully decorated, it was light and airy and spacious and tea & coffee facilities were available in the room. The bathroom was beautiful too. Casa Howard was conveniently located, close to Unica Tram Stop which is at the end of the line - 10 mins walk max and takes you within steps of the airport entrance for a mere Euros 1.50. As for Florence, it is simply like stepping into a museum - amazing.
Stayed 3 nights in Sep 2019
Response from Cristy on Sep 20, 2019
Dear Madam,Thank you for your kind word. We hope to see you again next time you visit Florence. Kind regards, Cristy

4/10 Poor

Sonja

Disliked: Staff & service
Stayed 4 nights in Sep 2019
Response from Cristy on Oct 2, 2019
Dear Sir/Madam, We hope you enjoyed your Florentine holiday and your stay at Casa Howard. Thank you for your kind comment. We hope to see you again in the near future back in Florence. Kind regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great unique location - stayed in the play room. Everything about this hotel was great except for the internet in our room. It had poor reception and the staff did their best to help.
Stayed 3 nights in Jul 2019
Response from Cristy on Aug 9, 2019
Dear Sir/Madam, Thank you for your kind word and for your stay at Casa Howard. We hope to see you again next time you visit Florence. Kind regards, Cristy Front office Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were uniquely designed. The staff was friendly. They deliver breakfast to you door every morning. Good location, easy walk to attractions and train station.
Stayed 2 nights in Jul 2019
Response from Cristy on Aug 9, 2019
Dear Sir/madam, Thank you for your kind word and for your stay at Casa Howard. We hope to see you again nexst time you visit Florence. Kind regards, Cristy Front Office Manager

10/10 Excellent

Tyson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2019
Response from Cristy on Jul 19, 2019
Dear Sir/madam, Thank you for your comment. We hope to see you again next time you visit Florence. Kind regards, Cristy Front Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Cristy on Jul 19, 2019
Dear Sir/madam, Thank you for your comment. We hope to see you again next time you visit Florence. Kind regards, Cristy Front Office Manager

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 3 night stay
Great location, minutes walk from the train station. Breakfast was taken to the room which was really nice. All the rooms have different configurations and they were able to accommodate us in a room with a stand-up shower and not all rooms have one. The staff are very helpful and nice.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our room was well equipped and comfortable though the electricity went out
Stayed 2 nights in Dec 2018
Response from Casa Howard's Staff on Jan 14, 2019
Dearest Guest, thank you very much for sharing your experience with us and for the score given. We're glad to know you enjoyed your stay in our structure, we do our best to give the best experience possible to each and every guest. We truly hope to host you again in thefuture, kind regards, Casa Howard's Staff

10/10 Excellent

LOM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location close to train termini, amenities in the areas, all scenes within 30 mins, staff polite and nice, will high recommend to travellers.
Stayed 3 nights in Oct 2018

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could I stay forever, please???
What an amazing experience! Creatively decorated rooms - each lovelier than the other. Welcomed by fabulous staff as well as owner - lots of information and recommendations. Breakfast served in your room at your desired time. Owner has opened a tiny restaurant for a very interesting experience - if you have time and he has space -- do it.
Stayed 3 nights in Oct 2018

10/10 Excellent

Robert

Excellent stay!
Stayed 3 nights in Aug 2018
Response from Adrian, Casa Howard's Staff on Sep 21, 2018
Dearest Robert, thank you very much for sharing your experience with us and for the great score given! We're truly glad to know you enjoyed the overall experience by Casa Howard and that we could satisfy your needs succesfully! Best regards.

6/10 Okay

Giuseppe, Long Island, NY

Liked: Cleanliness
Disliked: Staff & service
Great location, clean, nice breakfast served in room on time. Staff not very friendly or helpful. Was "upgraded" to room with spiral staircase. Having to climb up and down from bedroom to bathroom was not appreciated. Would have preferred the smaller room I had originally booked.
Stayed 2 nights in Aug 2018
Response from Adrian, Casa Howard's Staff on Sep 21, 2018
Dearest Giuseppe, thank you very much for sharing your experience with us and for the score given. We're glad to know you enjoyed the location and the cleanliness of it, just like the breakfast, we're sorry for this unpleasent upgrade, we thought you'd enjoy it and this is something we don't do that often, next time you'll stay in our structure we garantee you'll receive a more suitable room to your standards. Best regards.

10/10 Excellent

adam, south wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel.
Excellent hotel. Breakfast was incredible Staff brilliant. Would recommend to anyone. 5*
Stayed 4 nights in Aug 2018
Response from Adrian, Casa Howard's Staff on Sep 21, 2018
Dearest Adam, thank you very much for sharing your experience with us and for the great score given! We're truly glad to know you enjoyed our Staff and the room-served breakfast, which along with the location and the interior design are the top features of Casa Howard! We truly hope to host you again in the future, kind regards.

10/10 Excellent

J&B, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our experience at the Casa Howard was delightful. The rooms are clean and the service is impeccable. Christie and Boni made us feel at home, accomodated an impromptu last minute request to learn how to make delicious pasta. They also helped us book tickets to restaurants and various sights in Firenze. We highly recommend you to stay at Casa Howard. J&B
Stayed 3 nights in Jul 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Stayed 7 nights in May 2018

10/10 Excellent

Alan

Liked: Cleanliness, staff & service
Great and caring staff
We book on the train enroute to Florence. On our arrival we found the Hotel had been overbooked. The hotel staff worked very hard to find us another hotel in the area, even assisting with luggage and speaking directly to the other hotel's staff in person. In spite of considerable language and telephone challenges the staff at Casa Howard got the job done. We were extremely impressed...
Stayed 1 night in May 2018

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casa Howard electric vibe wins!
Love this space.... the trim was so eclectic and my room reminded me of an upper west side apartment. The breakfast service was great the staff were very friendly and accommodating. The only down fall is the WiFi was not the best. WiFi is a necessity when traveling from another country it keeps us informed and knowledgeable with our surroundings. Pleaseeeee look into a better WIFI. The place was still my favorite hotel from my travels in Italy.
Stayed 2 nights in May 2018

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Florence central
Convenient location, good breakfast room service
Stayed 3 nights in May 2018
Response from Adrian, Casa Howard's Staff on May 24, 2018
Dearest Doris, thank you very much for sharing your experience with us! We're truly glad to read you enjoyed our location and the room-served breakfast, which just like our staff and the interior design, are the top features of our structure! We truly hope to host you again in the future, best regards!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central boutique guesthouse
Stayed in library room - amazing! Loads of personality and comfy, lovely shower products from the Sta Novella next door. Air con. Breakfast to room. Just a tiny bit noisy at night from the street.
Stayed 3 nights in Apr 2018
Response from Adrian, Casa Howard's Staff on Apr 18, 2018
Dearest Guest, thank you very much for sharing your experience with us! We're truly satisfied to read you enjoyed our room's design, the toiletres and the room-served breakfast! We truly hope to host you again in the future, kind regards!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Adrian, Casa Howard's Staff on Apr 18, 2018
Thank you very much for this amazing rating! We truly hope to host you again in the future! Kind regards

10/10 Excellent

Ryan, Tallahassee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great quality and location!
Although a bit hard to find, Casa Howard exceeded expectations in quality for price, location, and attentiveness. Highly recommended if you’re looking to get bang for buck. If we come back, we’ll probably stay again.
Stayed 3 nights in Feb 2018

10/10 Excellent

mike , Reno Nevada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Amazing hotel with a great staff, the only place to stay in florance
Stayed 1 night in Dec 2017
Response from Adrian, Casa Howard's Staff on Jan 19, 2018
Dearest Mike, thank you very much for your amazing review. Is truly satisfying your comment about our Guest House and staff, this is the best reward for us. we truly hope to host you again in the future, kind regards

2/10 Terrible

Lisa

Disliked: Staff & service, property conditions & facilities, room comfort
It was the worst room I have ever stayed in. It looked like straight out of a horror movie. The room I booked with a court yard view was given to someone else so after calling hotel.com the staff agreed to upgrade. They put us in the creepiest room ever! A rock climbing wall a creepy teddy bear old books, very strange pictures on the wall. I would never recommend anyone stay there
Stayed 2 nights in Dec 2017
Response from Adrian, Casa Howard's Staff on Jan 19, 2018
Dearest Lisa, thank you for sharing your experience with us. Is truly a shame you didn't like our room, that one was the "Playroom" which is directly aimed for a family with kids. We truly hope to host you again in order to give you an other room hoping you'll like it better. Best regards.

8/10 Good

Tara

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2017
Response from Salvatore on Dec 18, 2017
Thank you very much for your rating, is truly satisfying to understand you enjoyed your stay! Best regards, Casa Howard's Staff

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
boutique style guest house
Nice quirky and comfortable rooms, great location close to station and the main tourist areas.
Stayed 3 nights in Nov 2017
Response from Salvatore on Dec 18, 2017
Dearest Chris, thank you very much for your review! Our location and our style are indeed the top features of our Guest House! Hope to host you once again, best regards, Casa Howard's Staff

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good at making rooms look wonderful in pictures, look not good in reality. What a shame.
Stayed 3 nights in Nov 2017
Response from Adrian, Casa Howard's Staff on Dec 18, 2017
Dearest Guest, thank you very much for your review. I'm sorry that your expectations did not meet with the reality, we'll do our best to improve in this direction. Best regards, Casa Howard's Staff

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had such a fantastic stay there! The staff are very considerate and kind and the rooms are so lovely!
Stayed 2 nights in Oct 2017
Response from Adrian CasaHoward's Staff on Nov 20, 2017
Dearest Guest, We truly appreciate you for taking time to share your experience by our structure! As you reported, the staff and the rooms their selves are the top feature of our structure, just like the position Your nice words cheer us up to keep on improving our services and our job, we are really glad you spent a great time! Hope to see you again by one of our structures in Florence, best regards, Casa Howards's Staff

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2017
Response from Salvatore on Nov 20, 2017
GentiLe Cliente, La ringraziamo per la bella recensione lasciataci. Siamo felici di sapere che il suo soggiorno presso di noi sia stato di suo gradimento. Le vostre parole ci spingono a continuare a migliorarci per poter offrire la miglior esperienza possibile. Speriamo di rivederla presto. Un caloroso saluto, CasaHoward's Staff.

10/10 Excellent

Penelope, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just wonderful
What a beautiful hotel! Casa Howard is in a great situation - so close to the train station and yet it seems far removed from the hassle of the crowds of travellers. Cristina is an excellent host, very well-informed and professional, yet relaxed and easy-going. I think that our room must be the most beautiful we have ever stayed in, and we are frequent travellers. Highly recommended for anyone who enjoys a hotel with a sense of individuality and wonderful design.
Stayed 1 night in Jul 2017
Response from CasaHoward's Staff on Nov 30, 2017
Dearest Penelope, thank you very much for your incredible review! As you said, our position and our staff are the top feature of the structure for sure! You amazing words cheers us up to keep on improving our job each and every day more! Hope to host you again, CasaHoward's Staff

10/10 Excellent

Marienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely guest house, " not a hotel"
Lovely, quaint place to stay while in Florence. Within walking distance to all the sites, cafes and shopping. Friendly staff who went out of their way to be helpful
Stayed 1 night in Jul 2017
Response from Salvatore on Dec 18, 2017
Dearest Marienne, thank you very much for your lovely review! Is truly satisfying to read a comment so positive, in demostration of our job provided. Hope to host you again, many thanks again and best regards, Casa Howard's Staff

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2017
Response from Salvatore on Dec 18, 2017
Dearest Guest, thank you very much for sharing your experience with us. We're glad to read you enjoyed your experience by our Guest House, We invite you to consider our structure again for a future holiday and/or business trip. Best regards, Casa Howard's Staff

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017
Response from Salvatore on Dec 18, 2017
Dearest Guest, We truly appreciate you for taking time to share your experience by our structure! Your nice words cheer us up to keep on improving our services and our job, we are really glad you spent a great time! Hope to see you again by our structure. Best regards, Casa Howards's Staff

6/10 Okay

Verified traveler

Liked: Cleanliness
For the price, it's has location.
The room is clean and little bit old. When we got to the room, the lock of the door to the patio is broken. It can't lock. And they try to fix it and no luck.
Stayed 1 night in Jun 2017

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous!
Great room, position & super friendly/efficient staff. Will definitely stay there again and very happy to recommend them.
Stayed 3 nights in Jun 2017
Response from Salvatore on Dec 20, 2017
Dearest Guest, thank you very much for sharing your experience with us. We're glad to read you enjoyed your experience by our Guest House, as you report in your review, our staff, the position and the unique furnishing are the top features of our structure. We invite you to consider our structure again for a future holiday and/or business trip. Best regards, Casa Howard's Staff

6/10 Okay

asif bandeali, canada

Liked: Cleanliness, staff & service
Disliked: Room comfort
Ok place
expected a hotel. got a guest house. guess we didn't read the fine print. nice friendly staff.