I wanted to write a review for anyone who, like me, read some of the reviews and was concerned. I am so glad that I did not change my reservation from here. We are two parents and 3 kids age 11, 13, and 15. Yes, the walk from the train station had trash, but no more than would be expected in any busy American city. Yes there are vagrants if you travel towards the duomo, however they were sleeping and did not approach us at all. We were out several nights until after 10 PM and never felt concerned. The hotel is older but uses marble and leather seating in lobby areas. The entrance has automatic sliding glass doors. The front desk staff was extremely helpful! No problem with bag storage. They gave us recommendations on dinner and we used both restaurants they suggested and were happy with both! Our room was the family room and was much larger than we expected - 3 bedrooms and 2 bathrooms! The downstairs bathroom door was a bit warped (wood) and dragged as it neared the door jamb, so we never fully closed that bathroom door. Everything else was in good working order. The floors are wood plank and there are heavy wood furniture in the room. Pool, breakfast, and rooftop views all excellent! Even left my purse on the terrace and it was returned with all items intact! Lettie(?) at the desk was wonderful! Cold AC down to 20C!