评分基于 760 条真实点评
4.7 客房清洁度
4.5 服务和员工
4.5 客房舒适度
4.5 酒店条件
Expedia 真实点评
用户：真实旅客
发布日期：2024年4月8日
Hotel in excellent location. Staff superb and warm caring about every aspect of your stay. The biggest weakness is that the rooms are relatively small with no views. ( our de luxe room opened onto up into an alleyway). A medieval experience of staring at the wall across the alley. But I rate this hotel highly. The ambience is terrific.
酒店管理层的评论
2024年4月8日，回复：酒店管理层 Daniela B. - Front Office Manager
Hello Colin,Thank you for sharing your thoughts about your recent stay with us. We're pleased to hear that you found our hotel to be in an excellent location and that you experienced superb and caring service from our staff. We take great pride in providing a warm and attentive atmosphere for our guests.We appreciate your feedback regarding the size of the rooms and the lack of views. While we understand that a view can enhance the overall experience, it's important to note that our hotel is situated in a quiet alley behind the Ponte Vecchio, offering a peaceful retreat away from the crowds of tourists. Unfortunately, this means that some rooms may not have expansive views, and we apologize if this aspect of your stay fell short of your expectations.Nevertheless, we're thrilled to hear that you still rate our hotel highly and that you enjoyed the terrific ambiance we strive to create.We hope to have the opportunity to welcome you back in the future and to provide you with an even more enjoyable stay.Warm regards,
用户：真实旅客
发布日期：2024年3月30日
酒店管理层的评论
2024年4月30日，回复：酒店管理层 Daniela B. - Front Office Manager
Dear Miko Paolo U,Thank you for the fantastic rating! We're glad your stay was satisfactory, and we hope to welcome you back soon.Best regards,
用户：真实旅客
发布日期：2024年3月29日
It is a nice hotel but it is a bit noisy even it is in the inner part of the main road. And, the elevator is under construction during 8am to 5pm, which makes it hard to sleep in.
酒店管理层的评论
2024年4月2日，回复：酒店管理层 Daniela B. - Front Office Manager
Dear Pik Wu Connie,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our hotel, and we're glad to hear that you found it nice overall.We're sorry to hear about the noise disturbance you experienced during your stay. Despite being situated in a quieter area away from the main roads, we understand that there can still be occasional noise from taxis, horse-drawn carriages, and local residents. Additionally, we apologize for any inconvenience caused by the maintenance work on our elevator. Please rest assured that this was necessary to ensure the safety of our guests, and we chose to conduct the work during the day to minimize disruption to your nighttime rest.We value your feedback and will do our best to address these concerns to improve the overall experience for our guests. We hope you'll consider staying with us again in the future, and we'll strive to make your next visit even more enjoyable.Warm regards,
用户：真实旅客
发布日期：2024年3月25日
Excellent hotel, wonderful staff
酒店管理层的评论
2024年3月25日，回复：酒店管理层 Daniela B. - Front Office Manager
Dear Victoria,Thank you very much for your glowing review! We're delighted to hear that you found our hotel excellent and that you had a wonderful experience with our staff. Providing exceptional service and creating memorable stays for our guests are what we strive for every day.Your kind words mean a lot to us, and we truly appreciate you taking the time to share your feedback. Should your travels bring you back to our area, we would be honored to host you once again.Warm regards,
用户：真实旅客
发布日期：2024年3月24日
Perfect location, friendly and helpful staff
酒店管理层的评论
2024年3月25日，回复：酒店管理层 Daniela B. - Front Office Manager
Dear Jaclyn,Thank you so much for your wonderful feedback! We're thrilled to hear that you found our location perfect and that our staff were friendly and helpful during your stay. Providing exceptional service is always our top priority, and it's incredibly rewarding to know that we met your expectations.We truly appreciate your kind words and the perfect rating you've given us. It means a lot to our team. If your travels bring you back to this area in the future, we would be delighted to welcome you again.Warm regards,
用户：真实旅客
发布日期：2024年3月17日
酒店管理层的评论
2024年4月13日，回复：酒店管理层 Daniela B. - Front Office Manager
Dear Hsin Chien,Thank you for choosing to stay with us and for taking the time to leave a review. We're glad to hear that you had a positive experience overall. Your feedback is important to us, and we're always looking for ways to improve and exceed expectations. If there's anything specific you feel we could do better next time, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for an even better stay in the future!Best regards,
用户：真实旅客
发布日期：2024年3月4日
酒店管理层的评论
2024年3月6日，回复：酒店管理层 Daniela B. - Front Office Manager
Dear Runbo,Thank you very much for taking the time to leave us a 5-star review! Your feedback means the world to us and we're thrilled to hear that you had a fantastic experience. We truly appreciate your support and hope to welcome you back again soon.Best regards,
用户：真实旅客
发布日期：2024年2月12日
Sadly, the restaurant and bar were closed during our stay
酒店管理层的评论
2024年2月12日，回复：酒店管理层 Daniela B. - Front Office Manager
Hi Angela,Thank you for the fantastic rating! We're delighted to hear that you had a great stay with us. We're sorry about the inconvenience regarding the closure of the restaurant and bar during your visit. We hope to have the pleasure of welcoming you back soon for an even better experience.Best regards,
用户：真实旅客
发布日期：2024年1月28日
the location and the breakfast
酒店管理层的评论
2024年1月28日，回复：酒店管理层 Daniela B. - Front Office Manager
Dear Adriene,Thank you for the fantastic review! We're delighted you loved the location and breakfast at Gallery Hotel Art. We appreciate your kind words and hope to welcome you back soon!Warm Regards,
用户：真实旅客
发布日期：2024年1月17日
Extremely helpful and friendly staff. Quick to help in any way. Clean and quiet! Centrally located to everything!
酒店管理层的评论
2024年1月20日，回复：酒店管理层 Daniela B. - Front Office Manager
Dear Michael,Thank you so much for your kind words and for taking the time to leave a positive review! We are delighted to hear that you found our staff extremely helpful and friendly. Our team takes pride in providing quick assistance in any way possible. We're also thrilled that you appreciated the cleanliness and quiet ambiance of our location. Being centrally located to everything is indeed a great advantage, and we're glad it added to the overall convenience of your stay.We truly appreciate your feedback and hope to have the pleasure of welcoming you back in the future!Best regards,
