Ratings based on 754 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Muy bien situado.

Posted May 23, 2015
Lo volvería a elegir. Toda la experiencia ha sido preciosa, la situación fantástica y el personal muy atento y educado.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom corona calif

Comfortable and convenient

Posted May 19, 2015
Room was small but very quaint. Great view of the back area with lush trees Convenient walk from train station and walk to everything
4 out of 5
Recommended
for Couples
by A verified travelerfrom Hyeres

très bel hotel au centre de Florence.

Posted May 19, 2015
Pros: Le confort, hotel cossu.. et cosi en même temps.
Cons: le petit déjeuner. Pas de chaines françaises...
Location: Ville d'art par excellence.On fait tout à pieds. De très bons restaurants aux alentours de l'hotel . Le marché couvert le samedi est vraiment à voir.
Un hotel où il fait bon se retrouver après une journée de marche et de visites dans cette superbe ville..Très confortable,cossu..calme. Nous avons l'habitude de voyager et cet hotel fait partie de notre selection..
5 out of 5
Recommended
for Everyone
by A verified traveler

Grand Hotel

Posted May 14, 2015
Pros: Room and terrace
Cons: Our room had a really foul smell in the evening and needed to be aired out Clearly an issue with sewage in the hotel.
Old style luxury. Very ornate and classy. Roof top terrace has absolutely amazing views.
2 out of 5
by A verified travelerfrom Australia

Great location but that is about it!

Posted May 13, 2015
Pros: Location and concierge were always friendly
Cons: More in room facilities. Staff are all long past the sell by date - made all guest feel that everything was a bother. definitely the wrong attitude.
Location: Great shops and tourist spots. lots to do, see and eat
Easy access to Train station and shops. Check-in was Great. Room was tired. No facilities - tea coffee. Not designed to cater for English speaking guests. Only news channel on TV. Safe instruction in Italian only. No Iron facilities for clothes. Turn up late for breakfast and feel the wrath of the staff. Turn up in the lobby bar in a group and get the same rude service. The staff are happy if you do not bother them. Also had construction in the room next door ever morning starting at 9am. when I called to ask how long I was told there was no construction going on. For the very high price they charge it was far from expectations
2 out of 5
by A verified travelerfrom 東京

朝食レストランの眺めは最高、設備は残念

Posted May 9, 2015
駅に近く、石畳の道路の荷物移動が苦にならなかった。 ロータリーに面した部屋で窓を開けると騒々しかったが、二重窓であったため外部からの音は遮断できた。 しかし、ドアがプアで廊下の話し声がうるさく聞こえた。 バスルームは排水に難があり、バスタブに湯を張ってから排水すると洗面台の下から水が涌き出てくるためバスタオルで浸水を防ぐ必要あり。 値段に見合う設備とは言えなかったが、朝食会場のレストランからの眺めは素晴らしい。 団体客の利用が終わった後の遅い時間の朝食のほうが良いかも。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Halifax, Canada

Great Staff and Location

Posted May 4, 2015
Pros: Early check in, bag storage, breakfast, free internet, staff, and size of room.
Location: Great location - super close to train station, tons of food & sites nearby.
Awesome front desk staff, great location, a bit dated but good value - especially for such a large room.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New Hampshire

Comfortable hotel near the train/ bus stop.

Posted May 4, 2015
Pros: It was right near the train station. It was a quiet place to rest.
Cons: Staff were very laid back, which was fine with us. Only spoke with them upon arrival and departure.
Location: Near Piazza del Duomo, shopping, restaurants.
Our stay in Florence was great. We were visiting our daughter who is studying there this semester.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Detroit, MI

Excellent location.

Posted Apr 27, 2015
Pros: Big room, good breakfast.
The hotel was right in front of train station. Close to all the place to see.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 13, 2015
Convenient location. Hotel staff fine. Room was small.