Ratings based on 446 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from lancashire
lovely hotel with with wonderful viewPosted Oct 26, 2014
Pros: location and views, staff
Cons: mattress toppers for the beds!
Location: Perfect central location, walking distance to all Florence's main attractions v close to the Duomo and Ponte Vecchio lots of good cafés and trattoria
Very friendly and helpful staff, amazing views from the restaurant , pity you couldn't have a drink up there on the terrace, food seemed expensive so we chose to eat out. Only disappointing feature was that our bed was very uncomfortable...rock hard! Everything else was good, v clean and beautiful hotel.Great exhibition of photographs too.
by A verified traveler
rooms don't live up to lovely lobby & restaurantPosted Oct 22, 2014
Pros: convenience of location, elegant lobby & roof top restaurant
Cons: property was overpriced to comparable quality in Florence....should have revealed ongoing contraction at time of booking
Location: one of the best views of central Florence from rooftop restaurant...central to transportation & walkable to everything in city center
busy street location ( but also very convenient to everything)....there was ongoing renovation construction(that had not been disclosed at time of booking) that continued well into the evening....single room bathroom was the size of one you'd find in an RV.
for Everyoneby A verified traveler from Surrey, UK
Wonderful location, in the thick of it.Posted Oct 15, 2014
Cons: Keep the roof terrace available all day until later in the evening.
Great hotel. I would return. the ONLY reason not to give 5 stars all round is that The roof terrace is sometime closed. Such a shame. The hotel has an invaluable resource in that divine terrace, but is not utilising it fully. Otherwise, great location, great atmosphere, good breakfast, helpful staff, comfortable rooms.
for Everyoneby A verified traveler
Grand hotel indeed!Posted Oct 15, 2014
Perfect location to see the beauty of the city! Amazing views from breakfast room. Room was spotless and very comfortable.
by A verified traveler from East Anglia
Beds are very uncomfortablePosted Oct 12, 2014
This hotel is fine if you like a very hard bed, otherwise give it a miss! It also provides a rather poor breakfast. The roof garden is good though and the faciities are fine.
for Everyoneby A verified traveler from katy, Texas
Nice hotel close to train stationPosted Oct 2, 2014
Great location, great service! Room is impressive!
for Everyoneby A verified traveler from london
nice hotel right in the centre of FlorencePosted Sep 30, 2014
Fab hotel, fab rooms, fab service, fab resto with beautiful views of the town especially at night with the view of the duomo. Could not have been better.
by A verified traveler from london
more dire than grandPosted Sep 30, 2014
Cons: ususally these things start at the top and filter down so would question general management
Location: centarl, near the sataion, nothing far away
my previous review was blocked so will try again. good news, location and terrace if it was tidied of dead plants and broken pots.....just about sumerises the whole experince. Staff who dont care.....whether it is about the party above you (Dont book a room on the 4th floor ) The concierge who doesnt know where to get a phone charger , reception who shrug when told about the dirty bathroom or the alarm call that doesnt happen. Overpriced with a real " i dont care " attitude....only advice is ifyou ask for a smoking room you may get a balcony ! Better of finding a cheaper hotel who care about your comfort......
for Everyoneby A verified traveler
Lovely hotel with great viewsPosted Sep 21, 2014
Pros: The 5th floor restaurant. the food and service were great and the view of the Duomo was spectacular.
Cons: The bar downstairs didn't seem to be open
Location: This hotel is 10 minutes walk from the railway station, it is near the Duomo and the museums, including the Galleria dell'Accademia.
This hotel is lovely. Our room was spacious and comfortable. The staff were charming. I would love to stay here again.
for Everyoneby A verified traveler from Denver
Truly GrandPosted Sep 9, 2014
My wife and I had a lovely stay here. They treated us well from the beginning and we left feeling great. Will definitely stay here again.