Ratings based on 482 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
3.8 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Too far from the main attractions

Posted Jul 2, 2015
Pros: the cleanliness of the hotel and breakfast
Cons: offer a shuttle service with in 10 miles radius.
Location: Nothing to do nearby just the river, all the attractions are far, take bus number 14, and get drop off at Arnolfo, then walk two blocks
The hotel has a very impressive look but it's too far from the train station and main attractions, about 30 to 45 minutes walk. The breakfast is excellent, lots of selections. I wish this place is a little bit closer to attractions. I don't like the hair dryer because it just blowing hot air.
5 out of 5
Recommended
for Everyone
by A verified traveler from avignon

Très bel hotel éclatant,

Posted Jul 1, 2015
Pros: Lå tres belle salle de bain avec cabine Hamam.
Nous avons sejourne dans une très belle suite familiale avec tout le confort. Pas très loin du centre a pied.
4 out of 5
Recommended
for Everyone
by A verified traveler

Angenehmer Aufenthalt

Posted Jun 14, 2015
Pros: Sauberkeit
Cons: Frühstück reichhaltiger gestalten stärkerer WLAN zur Verfügung stellen
Location: Ziemlich nah am Zentrum. 10min Fussweg bis zue Altstadt. Bestmögliche Stadt-Spaziergang
Alles gut, bis auf folgendes: 1. Frühstück nicht 4Sternengemäß, eher 3Sternenwürdig 2. WLan zu Schwach für 4-Sternen Hotel
3 out of 5
Recommended
for Business Travelers
by A verified traveler from woodstock, ga

Upscale but stingy with the AIr conditioning

Posted Jun 9, 2015
Pros: It was pretty clean
Cons: Turn on the AC immediately when someone checks in
Location: Near the river. Limited dining options. Close to the buses.
Relative convenient location to all the sights. Easy bus ride to all the major sights. Breakfast was exceptional so that is nice. Rooms were clean. Problem we had is the AC. Apparently they have to flip a switch downstairs for it to work. Upon arriving we were already hot due to the outside temps, only to get to our room which is cooking at about 85 degrees. Go downstairs and the front desk tells me AC will work by time I get up to room. It took nearly another full hour to get it turned on. It seems like this hotel caters to tour groups and businessmen.
5 out of 5
Recommended
for Everyone
by A verified traveler from Quito Ecuador

Great experience

Posted May 30, 2015
The staff was very nice. The hotel was very good. The location was fine, it was in a quiet place but walkable to all the surrounding points of interest. The lobby and the room were fine. The variety of the breakfast (buffet) was very good. I just didn't like the furniture of the room since it was a mixture of some different styles. The bathroom was nice, modern but one of the doors of the shower was missing so when we took a shower we spilled water all around.
3 out of 5
by A verified traveler from Australia

Average Hotel

Posted May 28, 2015
My room was ok, but wifi was not working, when I informed reception, I was told "if there was a problem with the wifi,more guests would've complained, and given my room was on the first floor, I should have good coverage". In typical Italian hospitality, the receptionist begrudgingly called maintenance to investigate. 1.5 hours later and a reminder that I was still waiting for maintenance, I changed rooms. A large hotel that caters to predominately to tour groups!, as a single traveller I wouldn't choose to stay here again. Expect a large noisy breakfast room until at least 9.30am. The food offering was ok, catering to the masses! Location in a residential area of Florence, about 15 - 20 mins from the centre of town. Website directions from the Train station could be made a lot easier with a more direct route. Rooms were clean / basic.
5 out of 5
Recommended
for Everyone
by A verified traveler

small rooms, but overall very nice

Posted May 24, 2015
Pros: Competent and friendly staff, it looked nice
Location: Walking distance (30-40min) to city centre, 30min to viewing point, good restaurant next door, supermarket is near by
very helpful hotel staff, friendly too. Good breakfast buffet. Good restaurant right next to the hotel. Rooms are a bit small, but since they are mainly used for sleeping, it doesn't make much of a difference. Walking distance to the city centre is about 30 minutes, walking to the view point is also about 30 minutes. Only one elevator one the side seemed to go to the 6th floor (all others went as far as the 5th). This tiny elevator to the 6th was frequently used by hotel staff to move luggage up and down (in the mornings and whenever busses arrived). So it was easier to just take other elevators to the 5th and then walk up one floor. Don't spend 2 days, hoping that the elevator will come any second to take you to the 6th, just take it to the 5th and then walk. :) Depending on the room and side of building, you'll have a very nice view of the city and surrounding hilltops. Would definitely stay there again!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from S

Excellent

Posted May 21, 2015
We love the hotel and location, excellent food, nice and clean!
3 out of 5
by A verified traveler

Bien situé

Posted May 8, 2015
Hotel bien situé a 10 minutes de santa croce a pieds et a côté de nombreux bus Bonne literie Parois minces avec les voisins. Mais il faut savoir que c est un gros hotel avec de grands groupes de touristes japonais et autres! Nous zvons été très déçus par le petit déjeuner. .meme pas de jus d orange. ..plutot du tang ! De plus on nous a indiqué le petit déjeuner dans une salle speciale des le debut...avec les groupes et avec moins de choix ! Le dernier jour nous nous sommes aperçus de nous memes qu en realite nous aurions dû aller dans l espace resto...bien plus qualitatif! Et quand nous l avons signalé a l hotel aucun regard même pas d excuses! Pour le prix que nous avons payé pour notre séjour. .c est gonflé!
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Good location for Santa Croce. Not far from centre

Posted Apr 28, 2015
Pros: Clean, comfortable, efficient staff and good breakfasts!
Cons: Can't think of anything.
Location: Near Santa Croche church and good restaurant next door.
Efficient staff and clean hotel with a view of the Great Dome! Would recommend this to those looking for good quality hotel not too far from the centre. Good breakfasts! Hotel recommended excellent driver who picked us up from the airport and even, for reasonable price, gave us an excellent tour of Chianti, San Gigmiano, and Siena. Excellent and made the holiday perfect!