Ratings based on 79 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby al from south america
Five stars in price but not in food servicePosted Oct 10, 2013
Pros: Setting ambiance location
Location: Central Florence sights
Dinning service left much to be desired, they got our breakfest room service wrong 3 out of 4 times and for dinner at the plush reataurant they brought my wife the wrong main course!! Also concierge staff condescending and harried all the time
for Everyoneby Vince from San Jose, CA
Good location...Posted Sep 28, 2013
As a US traveller, having internet is critical both personally and professionally. They us a 3rd party provider and the internet was down almost 2 full days. The staff really didn't care and completely dismissed our complaints. I expect highly rated hotels to provide internet only 2nd to electricity these days!
for Everyoneby Leslie from New York, NY
Beautiful HotelPosted Aug 19, 2013
Pros: We had an incredible rooftop terrace with views of the entire city & the hotel has a fantastic pool surrounded by lush gardens!
We loved everything about this hotel! The service, the beautiful room, the gorgeous pool & garden!
Recommendedby A verified traveler
Posted Jul 29, 2013 on Hotels.com
Recommendedby A verified traveler
Air conditioning in room sub standardPosted Jul 28, 2013 on Hotels.com
Good hotel. Only complaint was the air conditioning in the room.
for Everyoneby A verified traveler
Great hotel very pleased we stayed at hotelPosted Jul 22, 2013
Pros: staff rooms location pool area service
Cons: Internet connection
We loved hotel. Very friendly staff. rooms great nice pool to cool off in.
for Everyoneby Jeffrey
Much to like but beware of Room Service!Posted Jul 1, 2013
Hotel has a luxury air and the building is very impressive. Furniture and carpeting in both the common areas and room was a bit stuffy and tired. Healthclub is poor. Outdoor pool is nice and pretty. Location is a bit far from the sights but not a big drawback. Worst part of the experience was the arrogance of the front desk. From Room Service, I was charged $26 for a single cup of coffee, of which $17 was a service charge! When I asked to the Manager to make a concession given that this was outrageous, he was obnoxious rather than apologetic. Be sure to read the fine print on the Menu before ordering!!
for Business Travelersby Doug from Virginia
Relaxing hotel in FlorencePosted Jun 10, 2013 on Hotels.com
Large, comfortable room. The patio is beautifully landscaped and provides a relaxing place for a drink or dinner at the end of a tiring day of touring. We were disappointed that breakfast was not included with the price of the room.
for Everyoneby Barbara from Connecticut, USA
3 nights in FlorencePosted Jun 4, 2013
Pros: great service, luxurious rooms
Cons: a little out of the way, but worth it
Location: see above
Great hotel,!! clean, comfortable, excellent service
for Business Travelersby Chris from El Paso
Great Hotel!!!Posted May 23, 2013
Pros: Hospitality and customer service!
Cons: Room Key- Traditional metal keychain for room key
Location: Location was great!!!
Hotel was great! Very helpful staff! We enjoyed part 2 of our honeymoon. The hotel sent us a complimentary champagne and chocolate covered strawberries. Breakfast was delicious and only a 15 minute walk away from the center of town. The hotel offers a town car service anywhere in the city.