Ratings based on 97 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
85% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler

Fab service, beautiful views

Posted Oct 14, 2014
Pros: 5th Floor, beautiful views overlooking Florence
Cons: Breakfast not great
Location: 10/15 minute walk from Ponte Vecchio and al other sights
The staff at this hotel really looked after us. It was a 40th birthday, we receive a bottle of bubbly on arrival. Concierge were really helpful and helped us in routing our plan for 3 days.
2 out of 5
by A verified traveler

Not what I expected

Posted Oct 9, 2014
Pros: Helpful doorman. Night staff not as helpful.
Cons: Update rooms, actually fix issues reported.
Nice downstairs, room very outdated. Tub leaked profusely on floor, where we couldn't use it one day, (reported twice, did not get fixed) and whirlpool didn't work either. Cost was not justified. Was also charged three times for stay, had to fight with hotel corporate office to get pre-auth charges removed (even after room bill was paid for).
5 out of 5
Recommended
for Couples
by A verified traveler from Rockville, MD

Excellent and pleasant hotel and staff

Posted Sep 11, 2014
Pros: Please see above
Cons: Not that I observed. Just keep everything the way it was and guests will be very pleases.
Location: As for location, the hotel is slightly further away from its corporate competitors, but an easy walk and short cab ride.
The room and hotel facilities were excellent. The desk clerks and concierge were helpful and friendly. There is a beautiful, but small, swimming pool in the courtyard of the hotel and dining and a lounge looking out into this beautiful area. The common facilities are extensive, comfortable and very well done. The staff is excellent and the dining facility serves first rate for lunch and dinner. The wait staff was excellent as well. The hotel had an Italian feel and pride -- in part, because it is Italian owned and run and not part of an international corporate chain. I recommend this hotel unequivocally.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chichester, UK

Lovely hotel, near to the centre.

Posted Aug 20, 2014
Pros: Location, pool, lovely view over the convent from my room which gave a peaceful vibe.
Cons: Can't think of anything!
Location: Easy walk into the centre of Florence and only a short walk to the station!
Great location, easy walk into the centre of Florence. Loved the pool after a hard day sightseeing. Staff friendly and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Location in Firenze

Posted Aug 3, 2014
The staff was excellent, room very large and bathroom was giant as Europe goes. The facilities were nice, however, nothing really to do in the evening after a long day walking the sites of Florence. The bar area seemed old, and needs some outside bar entertainment. Although plenty of entertainment nearby. I stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Great value for the price

Posted Jul 8, 2014
Exceptionally attentive staff that went out of their way to see that our every need was met. Great location to the center.
3 out of 5
Recommended
for Everyone
by blair from seattle, wa

Florence

Posted Jun 13, 2014
Pros: Nice room
Cons: House keeping took it upon themselves to empty our bags while we were not there. Felt a little violated by them taking it upon themselves to do so.
Location: Location close to train station, but had to cab it to the sights
It was ok, but a little disappointing since they are an American Express fine hotel and resort. Wasn't what I was used to with that seal of approval. I believe it fell below that threshold.
4 out of 5
Recommended
for Couples
by A verified traveler

Friendly people

Posted May 14, 2014 on Hotels.com
It is a very nice hotel, but by far the best aspect is the fantastic staff!
5 out of 5
Recommended
by steve from los angeles

Great medum size hotel , great location

Posted May 12, 2014 on Hotels.com
enjoyed it greatly , highly recommend
5 out of 5
Recommended
for Business Travelers
by Pat from USA

Posted Apr 28, 2014 on Hotels.com
Enjoyed our stay. The property is a bit dated. The service was excellent, and the concierges made the stay! They made great dinner recommendations, museum tickets, and even went to the airport to pick up our lost luggage. These guys are great on all three shifts. We celebrated our anniversary with them and the GM sent a nice note and bottle of champagne to celebrate with. First class operation.