Ratings based on 118 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 2, 2014
Excellent customer service. The room was clean and comfortable. Breakfast was good. Everything was great!!!! This was one of the best Holiday Inn hotels we have experienced. I would definitely recommend this hotel in the future to family and friends
Comment from Hotel Management
Jul 10, 2014 by Staff, Hotel Management
Thank you for being a loyal customer. We truly appreciate your business!
5 out of 5
Recommended
for Everyone
by A verified traveler

Close TO 95 & great breakfast

Posted Jun 30, 2014
Indoor pool & hot tub are nice after driving on 95 all day. Very good Mexican restaurant next door with great margaritas.
Comment from Hotel Management
Jul 10, 2014 by Staff, Hotel Management
We are happy that your stay was to your satisfaction! Please stay with us again when you are in our area!
4 out of 5
Recommended
for Everyone
by A verified traveler

Very Comfortable

Posted Jun 28, 2014
We had a very good experience. Check in was real quick. Would recommend this place to anybody looking for a place to stay in Florence.
Comment from Hotel Management
Jul 10, 2014 by Staff, Hotel Management
We truly appreciate you taking the time to comment on your recent stay with us! We also appreciate your comments!
4 out of 5
Recommended
for Everyone
by Julie from Bethany Beach, DE

Good hotel for I 95 access

Posted May 11, 2014
Pros: Easy access, check in and out, breakfast, nice room.
Cons: Noisy refrigerator
Location: Plenty of restaurants, stores near by.
One night stop over heading to Florida. Nice room, friendly staff, good breakfast buffet in pleasant dining room included. Only problem was very loud refrigerator that we ended up unplugging during the night and reported in the morning.
Comment from Hotel Management
May 28, 2014 by Staff, Hotel Management
Your comments are taken very seriously. Thank you for sharing.
4 out of 5
Recommended
for Everyone
by A verified traveler

Room was too cold

Posted May 5, 2014
Pros: Clean
The room was too cold because temp was being controlled by remote location. We couldn't regulate the temperature.
Comment from Hotel Management
May 28, 2014 by Staff, Hotel Management
We apologize for any inconvenience. We hope that you will give us another try. You are a valued customer.
5 out of 5
Recommended
for Everyone
by v from washington state

Wonderful staff

Posted Apr 22, 2014
Pros: Staff
Cons: Kept running out of towels at the pool, but would restock upon request.
Location: Trip was just down time with my grandson, but movies and shopping always close
Everyone was so kind, helpful, and experience was wonderful. I can't say enough how kind friendly they all were.
Comment from Hotel Management
Apr 25, 2014 by Staff, Hotel Management
Thank you for these kind comments. We truly appreciate your loyalty!
5 out of 5
Recommended
for Couples
by vince from harrisburg pa

Outstanding property

Posted Apr 17, 2014
Pros: Everything.
Cons: The ceiling space over the shower head is peeling paint.
Location: Excellent choice restaurants in the area.
We chose property because of closest to interstate 95 on our route to Orlando not knowing the status of the site. We found it to be fairly new (2008) and very clean. We found the staff very friendly and courtesy. The hot water was very hot and lots of it. Thank you very much and we see you on the 23rd on the way back.
Comment from Hotel Management
Apr 21, 2014 by Staff, Hotel Management
These words mean the world to us! Just knowing that we have your loyalty is worth more than words!
5 out of 5
Recommended
for Everyone
by Yoshi98

Great stay, comfy and clean!

Posted Apr 16, 2014
Lots of hotels in the area so you have many to pick from. I read the reviews because while price matters, I'll pay a few bucks more if a hotel goes a little above and beyond. This HIExpress was super clean, staff was very nice, and we had a great night's sleep. The beds were very comfy compared to many of the hotels thru the years, and it was all in all the best overnight on our trip. Good breakfast, good coffee too.
Comment from Hotel Management
Apr 21, 2014 by Staff, Hotel Management
Thank you for choosing our hotel. We appreciate your business and hope to be able to accommodate you again in the future!
4 out of 5
Recommended
for Everyone
by Betsy/Jesse from Warrenton, VA

Great location for travelers on I-95 -convenient!

Posted Mar 16, 2014
Pros: Comfy bed; breakfast great.
Cons: My stay longer; a little pricey for long.
Location: Clost to I-95 for fast, convenient travel.
Fast in and out for funeral. Breakfast passed our expectation and was most welcomed!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Excellent space, clean, effecient.
Comment from Hotel Management
Apr 1, 2014 by Staff, Hotel Management
I'm sorry to hear about your loss. Hope everything is well with you now. Thanks for staying at our hotel!
Comment from Hotel Management
Mar 31, 2014 by Staff, Hotel Management
We appreciate you choosing to stay with us!
Comment from Hotel Management
Mar 31, 2014 by Staff, Hotel Management
We appreciate you choosing to stay with us!
1 out of 5
by A verified traveler

Dumb Handling

Posted Mar 10, 2014
Because of being snowed/iced in I was not able to leave to come to Florence. Tried to cancel first night in advance. Motel wouldn't let me. They wanted money even though I couldn't get there. They blamed Expedia.Com (which was very much to be held accountable). So I got stuck paying for a room that I didn't use.