Seasonal outdoor pool

Reviews of Hotel 500 Firenze

4 out of 5
Hotel 500 Firenze
Via Tomerello 1, Campi Bisenzio, FI

Reviews

8.8

Excellent

Rating 10 - Excellent. 217 out of 382 reviews" "
Rating 8 - Good. 127 out of 382 reviews" "
Rating 6 - Okay. 18 out of 382 reviews" "
Rating 4 - Poor. 12 out of 382 reviews" "
Rating 2 - Terrible. 8 out of 382 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

John

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very poor standard.
Stayed 1 night in Oct 2023

8/10 Good

Walter

Business traveler
Liked: Cleanliness, property conditions & facilities
Safe
Stayed 1 night in Oct 2023

10/10 Excellent

Eran

Stayed 1 night in Aug 2023

8/10 Good

Mirtha

Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasant and unexpected surprise for a hotel near the Florence airport. The feeling was luxurious. I was given an unsolicited upgrade to the room. The view was picturesque. Breakfast was included and their restaurant area is just as luxurious. Everything went well except that the hotel holds events and that evening they had some event that involved loud music until very late. Sleepless night. There was no air conditioning in the hotel because it is not turned on until June, I was told. And I have to mention the wifi reception was weak, only being able to use it in a particular area the room. Otherwise, it would have been a perfect stay.
Stayed 1 night in May 2023

10/10 Excellent

Cole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we booked was big. Bed was comfortable and the whole setup was clean and presentable. Very nice location to stay
Stayed 3 nights in Apr 2023

10/10 Excellent

Kayren

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is gorgeous. The staff is exceptional. The chef amazing!! Love it. Always have for many years!!
Stayed 2 nights in Apr 2023

8/10 Good

Laurence

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful property and extremely well maintained. The staff in the restaurant were delightful! Everything about the hotel and property were amazing…except for the fact that it sits as an oasis in the middle of industrial buildings so there is nothing around to walk to!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A short hop from the airport, but an oasis of calm
We had a very late flight from Florence airport and rather than spend the day in the sweltering heat of the city with no cooling options, we booked a very cheap day at 500 Firenze so we could chill by the pool and shower before going to the airport nearby. What luck! The pool area is beautiful with comfortable beds and great drinks and snack service. The hotel itself is very well done with stylish common areas and comfortable rooms. If they provided a free shuttle bus to the centre of Florence, I think that this would be THE place to stay.
Stayed 1 night in Aug 2022

10/10 Excellent

Guadalupe

Stayed 3 nights in Jan 2022

6/10 Okay

Hannes

Traveled with family
Liked: Staff & service
Stayed 2 nights in Oct 2021

8/10 Good

Emiliano

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Posto davvero gradevole con ottimo ristorante poco fuori dall’autostrada A1. Camere spaziose con letto molto comodi. Unica nota è che di notte vengono spenti i condizionatori automaticamente e mi sono svegliata verso le 4 del mattina molto accaldata non potendo fare nulla e quindi sono rimasta più di un’ora sveglia nel letto :/
Stayed 1 night in Aug 2021

10/10 Excellent

Joy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best business hotel in Tuscany!
Hotel 500 is always a delight. The service is fabulous. This was the Christmas season and it was decorated more beautiful than ever!! We love this hotel for our business hotel. It just feels like home.
Stayed 1 night in Dec 2019

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super relaxing hotel! Away from the Florence City
Had a very relaxing stay for two nights; well located to get to/from the airport. A short drive into Florence City also; be mindful of the ZTL!! Spacious and very clean rooms. Super swimming pool for summer sunshine. A very enjoyable stay
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Abby

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at Hotel Firenze for 5 days and it is a fantastic hotel. The rooms are beautiful and the beds very comfortable. The shower is powerful and lots of free toiletries, the moisturiser is especially good.The only thing missing from the room is a kettle, being a tea addict that would have been a plus. The restaurant is excellent with perfect service and food. The staff work very hard and nothing is too much trouble. The grounds around the hotel are all well maintained and there are plenty of little cosy seating areas all with lovely flower pots very pretty. The pool is great with plenty of comfy seats and sun beds around the pool. It’s Cold when you first enter the pool but so refreshing when it’s so hot. There is a lifeguard on duty from about 9.30 am - 8.30pm and he also provides towels. The pool is cleaned daily and is open from 10am to 8pm daily. The hotel really is great. The only problem, is a car would have been very handy, to get to Florence you have to take a train and although close to the hotel all the roads are not safe to walk on as there are no pavements so if you haven’t got a hire car you have to rely on taxis which cost between 22 - 30 euros depending on the time of day each way to the station. This can get expensive. So be aware car hire is sensible if deciding on this hotel. Don’t be put off by this as it really is a great place to stay. I was very sad leaving.
Stayed 5 nights in Jul 2019

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Stayed 1 night in Jul 2019

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service makes a hotel stay enjoyable!
Hotel 500 has always been our preferred business property in the Prato/Firenze area! It is a very beautiful property, fabulous service by people like Mateo, Marina, Danny and the rest of the staff. The maid service was impeccable!! We were there over 20 nights so we should know. Everyone was so helpful.
Stayed 6 nights in Jul 2019

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great but lazy pool staff
Everything is very nice and stylish. The only minus is that the pool staff (lifeguard) is very lazy. At 12 there were no sunbed ready nor umbrellas. Very disappointed to lay on raw firm sunbed.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness
Ellen el check in, la persona que estaba en el front desk nos dijo que el pool solo estaba abierto de 4 a 8 lo cual nuestro schedule se hizo bastante pesado, teníamos yours por la tarde y los niños querían pool!!! Lo cual nos puso de muy mal humor eso! Ya que casi no pudimos usarla!!! Deberían hacer saber en el web!!! el lugar nos encanto!
Stayed 5 nights in Jun 2019

8/10 Good

Henri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jun 2019

8/10 Good

Donna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The grounds were beautiful and the rooms specious. The restaurant was unique as was the bar.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy, beautiful grounds and spacious rooms. The restaurant is lovely and the bar unique.
Stayed 2 nights in May 2019

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Isolated confort
Good place a bit isolated you need a car nice basic breakfast and the room wasn’t the one I choose on the site
Stayed 3 nights in May 2019

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A modern touch of tuscany
Beautiful and modern hotel with great music and events!
Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, amenities
Disliked: Staff & service
beds are hard as rocks and pillows don't make up for it.
Stayed 4 nights in Nov 2018

6/10 Okay

Sara

Bit disappointed but would go again
I have been to the hotels many times. I am kind of fond of it... Nevertheless this time I was a bit disappointed. Starting from the restaurant where portions have never been so small and really overpriced and waiters never so disattentive, borderline rude. I found a big spider in my room so they gave me another room which happened to be the suite. Nice, nothing to say! But then there was a generator just outside that kept going all night long and made it impossible to sleep. Buffet breakfast is good and offer a good choice
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Beware of Noisy Events held at Hotel!
BEWARE OF NOISY PARTIES! - beautiful and comfortable property (very comfortable beds) BUT they have a lot of events (weddings, birthdays, etc.) so we were kept awake by music (ends around midnight?) when on one side of hotel and when moved to other side facing pool had people from that night’s party loudly hanging out on seating area right outside rooms on that side. This happened multiple nights - including a Sunday night.
Stayed 4 nights in Oct 2018

10/10 Excellent

Amanda, Nanaimo, British Columbia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the airport. Beautiful facility very tastefully decorated with lots of character. Not many restaurants close by but a large shopping mall with a few eating options if you don’t need anything too fancy. Breakfast at the restaurant was good and handy if you are on a schedule to get an early flight. Room and king size bed were a treat for Europe’s standards and very comfortable. We would not hesitate to stay at this hotel again.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

2/10 Terrible

Abigail

Disliked: Staff & service
Nice place but loud parties, terrible staff
The facility itself met all expectations - nice pool, modern facilities in the room, clean. However, the restaurant on site is greatly over rated and expensive and the service left a LOT to be desired. I went with my family to enjoy a quiet home base from which to enjoy a few day trips into the Tuscan countryside, after the hustle and bustle of Rome and Florence. Our first night (Wednesday) met all expectations, even though the restaurant was very expensive (overly so). However, on Thursday evening, there was a very loud party going on just across the courtyard from our room. I went to the desk at 10:00 to enquire and was assured that it would only last until 11:30. When that time came and went with the party still raging, I went to the desk again and was told by a different employee that the party was held every Thursday and continued at least until 12:30. It was over by around 12:45, but I then had trouble settling into sleep. When I was finally able to speak to the front office manager, she was very unconcerned and rude in fact. She felt that since the party was organized be someone else, it was not their responsibility and there was really nothing they could do. She would not offer any explanation as to why we were not warned of the party, why a family was put in the direct line of fire of the noise or why I was mislead by her staff that it would be over earlier than it was. She and the other front desk staff were rude and unconcerned.
Stayed 3 nights in Jul 2018

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
AC turned off at 2am and during the day
Stayed at this hotel after a week of cycling in Tuscany to get a good night's sleep before flying home. Needless to say this was ruined when the AC was turned off for the entire hotel at 2am. Apparently this is normal for this hotel. Room temp soared even with opening the windows. Not even in the smallest, oldest Tuscany villas did they do this.. brutal.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!!
Beautiful accommodations! Friendly staff. Quiet, clean and comfortable room. Food for dinner and breakfast at the restaurant was wonderful. Location was well marked with the large sign and easy to find from the airport. Was only a one night stay, but wish it was longer. I strongly recommend staying here!!
Stayed 1 night in Jun 2018

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One for the Italians or those on business.
A beautiful villa unfortunately, these days being encroached upon by industrialisation. Though once inside the complex you would not know it. The staff are as helpful as they can be, though there is a bit of a language barrier at the front desk as well as the restaurant/bar. Unless Laura is on front desk. Not totally the staff fault but if your an international hotel it does help to have English. I opted for this hotel as it was 1.5km from the statzione Pratignone. So we could get a taxi. Turns out the taxi’s only come from Prato €20-29 or Florence, €35-40 or rely on car hire. I opted for a delux room and it was spacious and clean, with a ddecent tv. Unfortunately only Italian channels were available. I asked if the aircon could be fixed and the maintainable man came to do it. More on that later. Outside the pool and surrounding areas were generous clean and full of flora. By the pool was quiet and relaxing. The restaurant was lovely, well laid out and full of old nickknacks, giving a sense of authenticity. The menu was typical Tuscan along with the wine, though others were available from a large on view rack. The only question I had was that a steak can with just canelli beans and the menu did not contain any veg or salad you could add. This was eventually sorted by adding ensalata course to the main. Probably not authentic Tuscan. Back to the aircon. This is on only 0600-0900 and 1800-0200 so between 0200 and 0600 open the window and get mosquetoed to death.
Stayed 3 nights in Jun 2018

2/10 Terrible

Saroj, California

Disliked: Staff & service, property conditions & facilities
They turn off AC at night
We were there for 2 nights earlier this week. On the first night, we came back pretty late - so we didn't notice - but on the 2nd night, we couldn't sleep because the room was very hot. The AC would not turn on. We asked the staff - he said it is the hotel policy to turn off AC between 2AM and 7AM. He refused to turn it on. We asked for a fan - but he said all fans were out. We tried sleeping again - could not - I went out protested again with no better result. I decided to sleep in the garden sofa outside of the lobby at 3AM. The desk guy said "go ahead". Then - every 1 hour he came - woke me up and asked me to go in - I said I can't get back to the hot room. He said he can't let me sleep there - I asked him to go ahead and call the Police. I called Orbitz to ask them and figure something out. Orbitz's response was pathetic - they basically couldn't do anything. Then - at 7AM - they still didn't turn on the AC. When I complained again - the maintenance guy came in and attached some wires to the control and made it to work - but it stopped working again at 9AM - we complained again and they fixed again - we checked out at 12 noon. While checking out - I asked them if they would do something in terms of waiver of any payments because of what they put us through. They flatly refused. Horrible staff - horrible experince. I am sending Orbitz a legal letter asking for compensation for that terrible night. I will also ask them to de-list this horrible hotel.
Stayed 2 nights in Jun 2018

10/10 Excellent

Roberto O

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely property
Good choice for us. Nice pool. Great breakfast. Staff were very helpful
Stayed 2 nights in Jun 2018

8/10 Good

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
hotel 500
no air conditioning at night is a problrm
Stayed 3 nights in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff, lots to explore
Got in late (after 10:00pm) and the kitchen was closed; however they made up a plate of meats, cheeses and bread which was very much appreciated. Had to leave next morning but wish we could have stayed longer.
Stayed 1 night in May 2018

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wanted to stay longer!
It was so beautiful. It was like staying in the country, however, you’re not that far from the city. You do need a car, though. The food was amazing and we had the best waiter, Andrea. He was so helpful and explained everything we were going to eat on the special menu for that day. If we hadn’t booked the air BnB in the city center of Florence already, we definitely would have stayed there instead.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Excellent hotel, very smart and stylish. A little far out of town but no issue for me
Stayed 2 nights in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great atmosphere in suburbs
It's far from the city downtown. but that by far is the only downside to this hotel. It's a great place to stay. great staff, great breakfast, atmosphere. Loved it.
Stayed 3 nights in Dec 2017

10/10 Excellent

Valerie Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing !
Amazing place ! 30 min from center of Firence. A lot of parking, big rooms and excellent breakfast.
Stayed 2 nights in Dec 2017

10/10 Excellent

Jose, Fort Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
its a beautiful hotel with a lot of character.
The rooms are very nice and a lot of space. The property is also very nice.
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
We stayed in Florence only one night but our stay here at Hotel 500 Firenze made me want to stay longer. The bathrooms were modern and spotless and the shower was wonderful. There were very comfortable beds, quality linens and great lighting. The breakfast was AMAZING. They had everything one could ask for and the wait staff was pleasant and helpful (of course they struggled with English a little but we were in their country). I would definitely stay here again. I should note we had a rented car for the week and it was easy to get in and out of downtown Florence (not that any driving in Italy is pleasant) without trouble. There was plenty of parking and the grounds were convenient.
Stayed 1 night in Sep 2017

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
Great pool, breakfast and gardens. Very nice staff too
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities