Ratings based on 15 Verified Reviews

They paid and stayed. We double-checked.
2.8 out of 5
80% of guests recommend
3.4 Room cleanliness
2.5 Service & staff
2.7 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
by Halsey2727 from UK

Not Perfect

Posted May 25, 2014 on Hotels.com
Location is a short bus ride from the main centre of Florence. The reception staff seemed to struggle with anything but basic English. The night reception guy didnt' speak at all to us even when we got our key back. Orginally sent us to our room which was a double, although we booked a twin. Second room has no Balcony as advertised and the TV did not work at all and was from the stone age. An reasonable hotel for a short city break but I wouldn't go there again based on our experience
4 out of 5
Recommended
for Couples
by Fabian from UK

Nice hotel but a little bit away from city center.

Posted Oct 22, 2013
Pros: Rooms were spacious and breakfast was nice.
Cons: Some staff were not quite prepared to receive people, so take this into account if you plan to arrive quite late.
Location: Hotel far away from city center and train station, you can get a taxi for about 10 euros. We did not try anything in the neighborhood.
Good hotel, we enjoyed the buffet breakfast. Rooms were spacious and breakfast was nice. Some staff were not quite prepared to receive people, so take this into account if you plan to arrive quite late. Hotel far away from city center and train station, you can get a taxi for about 10 euros. We did not try anything in the neighborhood. Good price for value.
5 out of 5
Recommended
by Larry from Long Beach, CA

Very Competent Staff !

Posted Oct 14, 2013 on Hotels.com
Staff always available, and very friendly.Q
2 out of 5
Recommended
for Families
by SC from Sunland, CA

Disappointed

Posted Sep 24, 2013 on Hotels.com
This hotel was disappointing. Trouble started with the concierge that was super rude. We would have moved to a different hotel if kids were not with us, Elevator super small, one at the time with one luggage. Advertised breakfast was poor in quality. Location - about 3 miles walking from the center.
1 out of 5
by Giovanna

Terrible!!

Posted Aug 31, 2013
Pros: Nothing
Cons: Everything
Location: Nothing to do around there! The location is horrible!
The staff was really mean and not helpful at all. We wanted to leave our bags for a while, while we went to buy a train ticket and they told us that if someone took the bags or stole something that it wouldnt be their responsibility. Plus the hotel for the price was dirty and old and had a bad vibe to it. We left because we were even scared to stay there.
2 out of 5
by Val from United Kingdom

OK but basic

Posted May 26, 2013
Pros: Breakfast served from 7.30
Cons: Breakfast unappetising
Location: Outside centre. Reasonable bus service to centre. Traffic noise at night
Service was very basic. Such useful extras as stamps and bus tickets were not available. Breakfast started at 7.30, which was brilliant but items were unimaginative and of low end supermarket quality.
4 out of 5
Recommended
for Everyone
by BOB

Great hotel for a real experience.

Posted Oct 23, 2012
The breakfast was great as well as staff helpfulness.
3 out of 5
Recommended
for Everyone
by John from Ottawa, ON, Canada

A good find

Posted Oct 13, 2012
Pros: Helpful front desk
Cons: Distance to Centre town
Location: A quiet hotel near a residential area
A nice hotel with very helpful front desk. They serve a nice breakfast the only drawback it's a little far to the city square and we decided to take taxis and other times the local bus which brought us right to the city core.
3 out of 5
Recommended
by Christina

Good time in Florence

Posted Oct 10, 2012 on Hotels.com
The hotel qualifies for- you get what you pay for. The rates are reasonable and you can have a fresh coissant and a fresh made cappuccino for breakfast. The first night our bed was not comfortable and I asked to be moved which they did very quickly. Then our next two night were terrific. The staff is helpful and pleasant. Easy bus ride to the train station. Number 17~ or you can walk ~ it is a hike. Great daily market over by the bus stop. The deli just south of the hotel has amazing food for a very reasonable price..
1 out of 5
Recommended
by Betty

Horrible,horrible

Posted Oct 6, 2012 on Hotels.com
This hotel should not be 3 star hotel, it should be a 1 star if that. It was dirty, old, staff not helpful at all. Bathroom shower curtain was so dirty could not even shower the bathroom was so dirty. Left after only one night. I was amazed that hotels.com would even recommend this hotel. Hotel also was in a bad area my daughter and I did not feel safe