We apologize for the inconvenience you experienced with the room temperature but we turned off the heating as per your request the day before.

Dear Josefin, thank you for your feedback, in order to improve our customer satisfaction we would like please to know more about your recent stay. Thank you!

Good evening,Dear Sirs, further to your kind and nice review we acknowledge you and we are waiting for you back in our hotel.See you again in the future!Reception

Grazie mille for your wonderful review! We are thrilled to hear that you had an excellent stay with us.We hope to welcome you back for another great stay in the future!

Thank you so much for your review

Dear Rachid,thank you very much for your evaluation

Dear James,thank you for your evaluation

Dear Sirs, we acknowledge you for your nice review and we are also waiting for you back in our hotel.Our best regards

Good evening, we acknowledge you for your nice review!We are waiting for you back in our hotel!

Thank you so much for your review,See you next time,Great Regards,From all the reception

Thank you for your review and feedback. We're delighted to hear that you appreciated our convenient location, with the train station, Central Market, and shopping options right at your doorstep. We also take pride in being within walking distance of many tourist attractions.However, we're sorry to learn about the Wi-Fi issues you experienced during your stay. Your comfort is essential to us, and we apologize for any inconvenience this may have caused. Rest assured that we'll address this matter with our technical team to improve the reliability of our Wi-Fi connection.If you ever choose to stay with us again, please don't hesitate to reach out to our manager directly, and we will make every effort to ensure a seamless and enjoyable experience. Your feedback is invaluable to us, as it helps us continually enhance the quality of our services.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay. Thank you for choosing our establishment, and safe travels!

Dear Sonia,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your visit, and we take your comments seriously.We understand your disappointment regarding the payment process, housekeeping, and the quality of breakfast. This is not the standard of service we aim to provide to our guests, and we are committed to addressing and improving these issues.We have already shared your feedback with the relevant teams, and we are taking steps to ensure that such lapses in service do not recur in the future.Regarding your request for a refund, we recommend reaching out to our customer service department directly at [provide a contact email or phone number] to discuss the matter in more detail. They will be more than willing to assist you with your concerns.Once again, we apologize for not meeting your expectations, and we hope to have the opportunity to make amends and provide you with a more enjoyable stay in the future.Best regards,

Thank you for providing your feedback regarding your recent stay at our hotel. We apologize for the disappointments you experienced during your visit and any inconveniences you encountered.We are committed to providing our guests with a comfortable and pleasant experience, and it is clear that we fell short in several areas during your stay. We have already taken steps to address the maintenance and cleanliness issues you mentioned, and we will continue to work on improving the overall condition of our rooms.Regarding the Wi-Fi, we are actively working on enhancing the connectivity throughout the entire property to ensure a seamless experience for all guests.Your positive remarks about the breakfast and our location are greatly appreciated. We're pleased to hear you enjoyed those aspects of your stay.We understand the importance of a good night's sleep, and we're currently reviewing our bedding options to offer a more comfortable sleep experience for our guests.We sincerely hope you will consider giving us another chance to provide you with a much-improved experience in the future. We value your feedback and are dedicated to delivering the high-quality service our guests deserve.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back.

Thank you for taking the time to leave such a positive review! We're thrilled to hear that your stay with us exceeded your expectations. It's wonderful to know that you found our accommodations to be of great value and that you enjoyed the spacious room, comfortable king-size bed, and the luxurious bath.We also appreciate your kind words about our breakfast selection and our prime location, which is indeed convenient for exploring the city.Your feedback is greatly appreciated, and we look forward to welcoming you back on your next visit. If you ever do think of any suggestions or areas for improvement, please don't hesitate to share. Your insights are invaluable in our continuous efforts to provide the best possible experience for our guests.We hope to see you again in the near future!

thank you for your value feedback

We sincerely apologize for the negative experience you had during your stay at our hotel. We take all feedback seriously and are committed to addressing the issues you've raised.Firstly, we deeply regret to read regarding the complimentary bottle of wine, we checked together on check-in and was not included o your reservation. However this is not in line with our usual standards, and we understand how this oversight could have been disappointing. We will investigate this matter further to ensure it doesn't happen again and will make sure to honor such promises in the future.Regarding our staff, we are equally concerned about your perception of their service. We aim to provide exceptional customer service, and it is disheartening to learn that we fell short of your expectations. We will conduct additional training to ensure our team members are more attentive and responsive to our guests' needs.We are also committed to addressing the condition of our hotel. We appreciate your feedback about the property's upkeep and ambiance. Renovation and maintenance are ongoing processes, and your comments will help us prioritize the necessary improvements to enhance our guests' experiences.Once again, we apologize for the disappointment you experienced during your stay. We hope you will consider giving us another opportunity to provide you with a more enjoyable and memorable stay in the future. Please feel free to reach out to us directly if you would like to discuss your concerns further.Thank you for sharing your feedback, and we look forward to the chance to serve you better in the future.Sincerely,

We’re sorry to hear about your disappointing experience at our hotel, and I appreciate your feedback. It's clear that you encountered several issues during your stay that are far below our standards of quality and service. Please accept our sincere apologies for the inconveniences you faced.We take your comments seriously and will address these concerns with the utmost urgency. Our maintenance team will inspect and repair any issues in the rooms, including the TV remote and sink drainage problems. We will also enhance our housekeeping procedures to ensure that cleanliness meets the highest standards.Regarding the unusual discovery of red hairs in the bathtub and the outdated papers with an old invoice, we are investigating these matters to prevent any recurrence and to maintain a more organized and hygienic environment.We genuinely value your feedback as it helps us improve and provide a better experience for our guests. We hope you will consider giving us another chance in the future to provide you with a much-improved stay that reflects the quality and service you expect from our hotel. Thank you for bringing these issues to our attention, and we apologize for falling short of your expectations on this occasion.

Thank you for taking the time to share with us your experience. We know that our colleague from reception offered you a room quadruple standard room as per your reservation with a single bathroom, unfortunately, you did not want to change your room. Our staff was attentive to all your needs and we regret that it was not enough. We have to remember that this is high season and unfortunately we couldn't sell the room again since your check-out was at midnight so we had to charge the first night. We are sorry that this was an inconvenience for you. We are located in city center and that can be easily evidenced on Google map or on our many reviews about. We hope you give us the chance to demonstrate you that our main goal is to create good experiences.

Dear Lara, thank you for sharing feedback on your visit.

Thank you for your feedback.

Thank you sharing your feedback and giving us a detailed description of your stay. It will help us understand our strong and weak points, and improve the quality of our guest experience. We look forward to another chance to host you and deliver a lovely guest experience for your vacation!

Dear Janet, thank you for sharing feedback on your visit. We are extremely sorry to hear that your stay at our hotel could not satisfy you. Even so this doesn’t reflect your comments on check-out we want to reassure you that we are taking your review very seriously. We will be taking all measures required to rectify the conditions in the hopes of having you back as a contented guest..

Good evening, dear Sirs, we would like to acknowledge you for your feedback. We are of course waiting for you back in our Hotel.See you next time!

As a matter of fact, we acknowledge you for your feedback helping us to improve our service.

Dear Guest, we apologize for your unsatisfactory experience at our hotel. We are greatly disappointed to know that nothing works well for you. We will check the concerns you've mentioned to make sure that our hotel is adequately upgraded in terms of furnishings and maintenance. These detailed reviews with criticism help us understand our weak points, and in this manner increase the quality of our guest experience. On that note, we kindly request you to give us another chance to rectify our errors and earn your beloved trust!

Good evening,Dear Mr. Gillian,we would like to inform you that on the 5th floor there are only 3 rooms. It's normal to have only 1 lift in this case.As a matter of fact, we acknowledge you for your feedback helping us to improve our service.

Dear Robert, thank you for sharing your experience with us; we appreciate every form of feedback.

Dear Wineberto, thank you for sharing feedback on your visit.

Dear Joseph we are happy to hear that you had a good experience while staying at our hotel. Thank you!

Dear Danielle, thank you for sharing your experience. We appreciate your suggestions, they will be addressed to the appropriate departments immediately. Grazie!

Dear Guest, thank you for sharing this feedback. We appreciate you bringing your grievances to our attention.

thank you for staying with us and sharing this feedback

Dear Mr Merrill, thank you for sharing this feedback on your visit. We are extremely sorry to hear that your stay at our hotel could not satisfy you. As we talked on check-in after that we changed your room offering a biger one, we have renovated all the rooms and shortly the new photos will be uploaded. We want to reassure you that there is no bad our intention in all this, we will take all measures required to rectify this matter in the hopes of having you back as a contented guest.

thank you for your feedback

Dear Peter, we apologize for your unsatisfactory experience at our hotel. We are sorry to have temporarily out of service one of our 2 lifts and about the A/C not being set properly . Thank you for giving us a detailed review of your stay and sharing your feedback. On that note, we request you give us another chance to rectify our errors.

Thank you so much for your review,Many thanks and kindest regards

Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.

Thank you for your review and for choosing our hotel.

dear Xinnong, thank you for your review

Dear Susan, thank you very much for your evaluation.

Dear Glenda, thank you so much for your evaluation.

thank you very much for the beautiful review

Dear Lloyd thank you staying with us and for this feedback.

Thank you for your positive comments.

Dear Daniela thank you staying with us and for this feedback.

Dear Marina, thank you very much for your review. We will try to make better

grazie!!!

Thank you for your review and for choosing our hotel.

thank you for your review