Ratings based on 173 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hübsches Hotel in zentraler Lage

Posted Dec 9, 2014
Zu Fuß war alles erreichbar. 5 Minuten zum Bahnhof. Nettes Personal, das gerne auch Tips gegeben hat. Leider ein Fenster zum Lichtschacht, war aber nicht weiter schlimm, vielleicht sogar ganz gut, da es damit nicht zur Straße raus war. Gutes Frühstück bis 10 Uhr. Gegenüber ist gleich ein Supermarkt.
Comment from Hotel Management
Dec 12, 2014 by SR, Hotel Management
Sehr geehrter Kunde, Vielen Dank für die positive Bewertung zu seinen Urlaub in unserem Hotel geschrieben. Wir hoffen, Sie in Florenz bald zu sehen. Grüße von allen Angestellten.
3 out of 5
by A verified traveler

Hotel im Bahnhofsnähe

Posted Nov 10, 2014
Pros: Das komfortable Bett
Cons: Das Badezimmer und der Lärm von der Klimaanlage.
Location: Das Hotel befindet sich zentrumsnah. Innerhalb weniger Fussminuten erreicht man die Sehenswürdigkeiten von Florenz.
Das Zimmer ist modern und komfortabel eingerichtet. Das Fenster konnte jedoch nicht geöffnet werden, weil die Lautstärke der Klimaanlage, die sich draußen befindet, sehr viel Lärm machte. Das Badezimmer lässt sehr zu wünschen über. Das Wasser lief nicht ab, das Fenster lies sich nicht öffnen, der Duscheinstieg in die Badewanne war viel zu hoch und viel zu unbequem. Der Badezimmerspiegel war nicht beleuchtet. Das Frühstück war vollkommen in Ordnung. Das Servicepersonal war nett.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

Highly recommended

Posted Sep 21, 2014
Extremely close to SMN train station, quiet, clean and friendly staff! I'd stay here again!!
Comment from Hotel Management
Nov 24, 2014 by SR, Hotel Management
Thank you very much Chris! See you next time then, ciao.
4 out of 5
Recommended
by Badhrifrom New York NY

Great location, excellent value for money

Posted Sep 16, 2014 on Hotels.com
Hotel was conveniently located close to the train and bus stations in Florence. It was a 10 minute walk to major attractions in the city (e.g. Duomo) we were able to visit the neighboring towns of San Gimignano and Siena quite easily. Also had a good breakfast in the morning. Not the most helpful hotel staff, however, when we needed directions to get to Siena or help with charging our phones and hence the 4-stars. Would still recommend the place given other positives.
Comment from Hotel Management
Nov 24, 2014 by Stefano Rosselli, Hotel Management
Dear Badhri, Thank you for your good comment! Our staff always tries to give all the guests the best service, so we are sorry if it was not enough for you. We hope, however, to have you for the next visit to Florence. Regards
Comment from Hotel Management
Nov 24, 2014 by Stefano Rosselli, Hotel Management
Dear Badhri, Thank you for your good comment! Our staff always tries to give all the guests the best service, so we are sorry if it was not enough for you. We hope, however, to have you for the next visit to Florence. Regards
Comment from Hotel Management
Nov 24, 2014 by Stefano Rosselli, Hotel Management
Dear Badhri, Thank you for your good comment! Our staff always tries to give all the guests the best service, so we are sorry if it was not enough for you. We hope, however, to have you for the next visit to Florence. Regards
Comment from Hotel Management
Nov 24, 2014 by Stefano Rosselli, Hotel Management
Dear Badhri, Thank you for your good comment! Our staff always tries to give all the guests the best service, so we are sorry if it was not enough for you. We hope, however, to have you for the next visit to Florence. Regards
5 out of 5
Recommended
for Families
by MR MME LAURENSfrom FRANCE

Posted Sep 5, 2014 on Hotels.com
lit grande largeur super confortable , chambre trés grande et salle de bains trés bien agencée , LE PERSONNEL SUPER SYMPA ILS PARLENT FRANCAIS ET SONT D'EXCELLENT CONSEIL POUR LES VISITES et pour les tratorias super séjour pas de surprises à la fin .prix annoncé prix payé !! merci à HOTEL;COM L'HOTEL EST TRES BIEN SITUE...A CONSEILLER!!!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Florence

hôtel près de tous les sites à découvrir

Posted Aug 16, 2014
Pros: l'accueil, la propreté ;aucun bruit de la rue côté cour, très appréciable après une journée dans Florence
Cons: salle de bains un peu petite mais très propre; manque une tablette pour poser ses produits....rien de bien grave!!!!
Location: hôtel à 10mn à pied du coeur historique de Florence dans un quartier très animé: le quartier de la gare. pratique: proximité pour tt type de transport
personnel de l'hôtel très accueillant et toujours prêt à vous aider dans vos démarches ...très attentifs à votre bien-être. aucune surprise par rapport au descriptif sur Expédia. si je retourne un jour à Florence, je retournerai dans cet hôtel.
Comment from Hotel Management
Aug 22, 2014 by SR, Hotel Management
Chère Béatrice, nous somme heureux de lire ces beaux mots adressés à notre Hotel. Nous serons honoré de vous accueillir la prochaine fois. Meilleures salutations
Comment from Hotel Management
Aug 21, 2014 by SR, Hotel Management
Chère Béatrice, nous somme heureux de lire ces beaux mots adressés à notre Hotel. Nous serons honoré de vous accueillir la prochaine fois. Meilleures salutations
4 out of 5
Recommended
for Families
by Ashleyfrom Providence

Nice Little Place With Friendly Staff

Posted Jul 31, 2014 on Hotels.com
Lovely hotel right around the corner from SMN station. The lady who checked me in was extremely nice and was kind enough to give me a map and point out all if the major sites. The room consisted of a king size bed, a desk, and stereotyped Italian windows. Late at night I did hear a lot of scooter traffic, but once I fell asleep it didn't wake me. However, if you're a light sleeper you might want to ask about a room elsewhere in the hotel. Wifi was a little iffy. Breakfast was the standard European and was enjoyable. The only thing I didn't like was they when I returned from my day out, the night clerk asked that I leave my key with them next time. No one mentioned this earlier, and I don't really feel comfortable doing it. Other than that, I enjoyed my stay. Oh and a word to the wise, to not rely on Internet directions to thus hotel because they took me on a wild goose chase! Use a map, it is right near the train station!
Comment from Hotel Management
Aug 16, 2014 by Stefano Rosselli, Hotel Management
Dear Ashley, we are very glad to read your comment. We ask all our guests to leave keys at reception for safety reasons and we are sorry if it has been a problem for you. The Hotel has rooms on the street and on inside yards depending on guest preferences and we have a good-quality wifi system with several modems on all sides. We will consider your suggestions to upgrade our services, thank you!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 日本

駅近でフロントの方々がとても親切なホテル

Posted Jul 6, 2014
Pros: 利便性の良さ。フロントの方々の親切な対応。部屋の清潔さ。
Cons: 朝食のクオリティが良くなるといい。
Location: ドゥオモや美術館など全て徒歩圏内にあるのでとても便利だった。
駅近で観光するのにもとても便利!フロントの方々がとても親切で美術館の予約やお薦めのレストランの予約などもしてくれました。ただ通りから奥まったところに入口があるので、初めて行くときは見つけるのが難しいと思います。私自身通り過ごしてしまいました。ここの書き込みに通りの向かい側に中華レストランがあるとあったので、それを目印に見つけることができました。部屋はリッチな感じで清潔でわりと広いので快適でした。また泊りたいと思えるホテルでした。
Comment from Hotel Management
Aug 21, 2014 by SR, Hotel Management
Dear M. Ako thank you very much for your reviw. We are happy to read that you had a nice stay in our hotel and the staff is grateful you appreciated their job. hope to see you again in Florence, best regards Stefano Rosselli
5 out of 5
Recommended
for Families
by A verified traveler

Beautiful hotel close to the train station

Posted Jun 25, 2014 on Hotels.com
This is a modern hotel located in a historic building a few blocks from the train station. The room was clean and spacious, TV had plenty of channels and the bed was very comfortable. Breakfast was a plentiful continental breakfast, with meats, cheeses, yogurt, cereal, breads, eggs and ham. There were plenty of restaurants and shops nearby and it was close to many of the sights. The only improvement would have been better wifi - it was almost non-existent in the room except right by the door. Overall, the hotel was excellent. We did not have a car so I cannot comment on parking, but there is no parking on site.
Comment from Hotel Management
Sep 27, 2014 by Stefano Rosselli, Hotel Management
Dear Guest, Thank you for your kind review. We are happy to read that you were satisfied with our services and accommodation. We have taken steps to fix the wifi and we apologize for any inconvenience. We hope to meet again in our city, arrivederci Stefano Rosselli
5 out of 5
Recommended
by chen

Posted Jun 24, 2014 on Hotels.com
Comment from Hotel Management
Aug 21, 2014 by Stefano Rosselli, Hotel Management
Dear Chen, thank you for the 5 stars!