Ratings based on 101 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
nice hotel next to train stationPosted Jul 12, 2014
Pros: big room
Cons: more elevators breakfast
Location: next to train station and walking distance from main attractions
good: 1 god location next to train station. 2 rooms are big for european standards. 3 the staff was nice and willing to help. not so good 1 breakfast was included, it was ok, and better than other hotels in italy. breakfast is nit that good in italy. 2 the elevator are slow and there are only 2 of them so sometimes you have to wait a few minutes.
for Everyoneby A verified traveler
Good LocationPosted Jul 7, 2014
Location is the only things for these hotel, bit noisy and will said is 3 star hotel, breakfast not bad.
for Everyoneby RETIRED from UKJ
believe it when you see itPosted May 18, 2014
Pros: Good value for the money and very near the bus and train terminals
Cons: no handrails on some of the stairs
Location: buy A GUIDEBOOK
we were very apprehensive after reading reviews on" trip advisor." I wouldn't say this was a 4 star hotel but the room was good, breakfast varied and plentiful and staff quite helpful. Location useful but not picturesque, however only a short walk from centre attractions. Be aware thar the Diplomat and the Ambassador are the same hotel and accessed through the internal corridor..
for Familiesby Suzan from Florence
Great Experience, Great LocationPosted May 13, 2014 on Hotels.com
This room was conveniently located to the main train station, although it is not on the river as the picture depicts. The staff was friendly, the breakfast was the best one I had on my trip and everything was very professionally managed. Great stay.
Recommendedby A verified traveler
Posted May 1, 2014 on Hotels.com
for Everyoneby Ms Y.
Nice hotel right by the train station.Posted Apr 30, 2014
Pros: Good location-across the street from the train station. Good breakfast.
Location: Near train station.
Very nice hotel. Receptionist was very helpful, she automatically gave us a map and circled the top places to visit. Not too far from main places to see (10-25 minutes walking depending on what u were walking to).
Recommendedby Debashis Kushary
Posted Apr 27, 2014 on Hotels.com
for Familiesby rito from england
Good location, clean and decentPosted Apr 25, 2014
Pros: Location, right next to the station SMN
Cons: Communication could be improved. Our locker was not worKing and I reported it straight away, never got fixed for the 5 nights we stayed.
Location: Walk to all local sightseeing places. Take a taxi to Piazza michaelangelo if you have kids as is a uphill climb. Cost us 25 euro on a bank holiday.
This is certainly not a 4 star hotel it claims. They share their breakfast area with hotel ambassador which is the sane chain of hotels . The room was clean, but breakfast not so good. Sausages were often stale and best to avoid. Overall the location was just right, found it a but too pricey for what it offered .
Recommendedby Mike from USA
ConvenientPosted Apr 11, 2014 on Hotels.com
Very easy access to train station, across the street. Also a lot of street noise in our front room. Good services and very clean.
by Joseph from Los Angeles, California
Not really a 4 star hotelPosted Apr 10, 2014
Pros: My room and bathroom were large.
Cons: Manager should stop using a picture of the Ponte Vecchio in their ad, turn on air conditioning system year round, and tell staff to be more friendly.
Location: Centrally located, but immediately adjacent to the train station so there many lower level folks hanging around.
This hotel uses a picture of the Ponte Vecchio in its ad, so I thought I was staying on, or near the Ponte Vecchio or the river. Actually, this hotel is located immediately next to the Florence train station. During the period I was in Florence, early April, it was quite warm so the room was very hot. I found out that the hotel does not turn on its air conditioning system until mid-June. I tried opening the room window, but because my room looked out directly on the train station, there was a great deal of street noise. I had to choose between in a very, very hot room and opening a window to a very noisy street which prevented me from sleeping. I doubt the Diplomat is truly a 4 star hotel. On the plus side, my room and the bathroom were fairly large. The breakfast was good.