“Great location”

This place was charming - it was centrally located and the room was very clean. It was only a 10 min walk from the central train station (SMN). The only hiccup was that the air conditioning did not work.

“Beautiful Hotel! Would love to stay there again!”

The Hotel Giotto was lovely! One of the best of our trip to Italy! Our double room was roomy and airy, with a large bathroom. The bed was comfortable and the hotel quiet. The location was perfect for us, as it was close to several restaurants, and a short walk to the Duomo and the train station. The only thing to be aware of ahead of time is that the owner does not speak English. He was very helpful and accommodating and we were able to get by just fine, but just be prepared, if you are not an Italian speaker. Overall, I would highly recommend this hotel. It's affordable, yet very nice and comfortable.

“Good hotel overall”

The rooms are spacious, new and very clean. The hotel is close to the train station (Firenze Santa Maria Novella), as well as to the city center. Unfortunately no employee speaks any language other than Italian. Also, the air conditioning is turned off in all rooms after 11:30pm under the pretext that it will reduce noise, when it is obviously an attempt to save on electricity. I found this ridiculous since the only time you will be in the room (and thus need AC) is at night when you're sleeping.

“Nice Reasonable Hotel”

This hotel is very close to all of the main attractions, especially the Duomo and Accademia. The room and bathroom was surprisingly spacious for a European hotel, quite nice and clean. The building that the hotel rooms are in seems a little old on the outside and main stairway (we had to walk up some stairs to get to our room but we didn't mind that). Basically, it seems like they rennovated the rooms but the building itself is rather old. Communication was a little hard since the owners don't really speak that much English, but the older gentleman there was quite nice. Simple breakfast was provided. Overall this was a nice simple hotel that we would recommend.

“Great location...Friendly Service...”

Hotel Giotto is very small...It's part of an apartment complex with a small entrance. To get to the lobby, there's a flight of stairs with no elevator, but it's doable. The rooms are great for European standards. They are roomy and clean (again...by European standards). I had only a few issues with the hotel. I went to Florence in the summer, and it gets hot at night. The hotel likes to control the AC and they would turn it off at 11 pm. I had to open the window on several occassions and was bitten by mosquitoes. I asked the front desk if they could leave the air on longer, and they did for the remainder of my stay. That fixed problem #1. My second issues was the included breakfast. I could have had a litte more variety...maybe some ham and cheese...It was very basic, but it did the job. Other than than, I felt safe in the hotel and it's location is priceless. You are 5 minutes away from central station, church of santa maria novella, duomo and all important attractions. Right in the conrner of the hotel you ahve the biggest flea market in Florence daily. And the hotel is surrounded by great and inexpensive restaurants. I recommend this hotel for the budget traveler who uses the rooms primarily to sleep. If you are mostly outside and only need a comfortable and clean room to spend the night, this is the place for you.

“A good hotel for a good price”

The hotel is Ok. The location is perfect, breakfast is good, rooms are clean. there's only one problem - it's very cold! they turn on heating during the day and turn it off at night! so when you wake up you can't take yourself out of bed because of the temperature in the room! and there is also very nosy. you can hear every word that people say outside the hotel in the street!

“Old Authentic Italian Hotel”

The building dates from the 1500s. Hotel was located within walking distance from the city center in one direction and the train station from the other. There are no elevators and each room has 10 foot windows that opened directly to the outdoors. The very high ceilings and these large windows made rooms not so small, but cold (we were there in early November). The bathrooms were appointed with new showers, bidet, toilets and sinks. The rooms were clean. The hotel staff was friendly, but did not speak English well (after all, we ARE in THEIR country!). The continental breakfast had fantastic pastries and was served in a beautiful dining room. They also had a state-of-the-art cappuccino machine that you dispensed yourself. If you want an authentic (non-American) European hotel with larger-than-normal rooms in a good location, this is the one.

“Not the best choice”

great location, in the heart of everything and near the trainstation but not overly impressed with the hotel. Bathroom was clean, but there were many noises and clunks in the night. Was the most dissappointing hotel on our trip even though it was a 2 star. Owners spoke limited english and not very accommodating or welcoming.

“Horrible unfriendly people”

I would not recommend this hotel to anyone as it really turns you off of wanting to ever go back to Italy. The people running hotel are extremely unfriendly and unservice oriented. First of all, when we checked in Giotto said he needed our passports to keep while we stayed there. We asked him the next day if we could have them back because we were visiting other cities while we were in Florence and did not want to forget about them when we checked out. Other hotels we stayed at during our travel just took a photo copy and gave them back. He said no so when we went to check out and hand the key in he said goodbye and did not give us our passports back. We got on the train to Venice and realized he still had them and would not courier them to our hotel in Venice. My husband had to return all the way to Florence on the train just to get them back. Also, they advertise air conditioning but you have to ask them to turn it on, they watch how much you use and turn it off them selves at 1130. They dont clean the rooms and charge for new towells, internet use and watch how much you eat at breakfast . The coffee is horrible and they snarl at you if you take a second cup. They are all about cost saving, never smile and only care about themselves. They lady who works there is extremely rude and you feel like you are actually in their way. They should not be running a hotel and we would not want to recommend this place to anyone. Also, 9 flights of stairs to go up everyday.

“Not the best option”

The best thing about Guitto is it is located close to the main attractions. And that's the only thing that's good about it. As soon as you enter the building, you are greeted with dense stink which is indicative of the place. The hotel owner speaks not even a single line of English. The rooms are neat the first day and very minimal cleaning is done subsequently. We did a round of dusting every night after we returned to the hotel. The bathroom is neat but the soaps and shampoo are not changed until you use them 100%! Guitto seems to like minimality and hence the breakfast is also rather minimal. No fruits, so sausages, no eggs, no croissants, no cakes, and some times no bread! The coffee vending machine gives awful tasting cappuccino. If you take coffee more than once, Guitto's eyes will admonish you. And Guitto won't serve you breakfast before 8:00 a.m. and after 9:30 a.m. The air conditioning is switched off and can't be switched on. There is no free wifi. You need to pay 10 Euros for 24 hours of WiFi or use Guitto's desktop from 30 minutes and give him 3 Euros. If you happen to return to the hotel after 11:00 p.m., Guitto charges you 3 Euros for opening the door. We wanted to extend our stay by a night, but Guitto wouldn't give us Expedia rates. Finally, we found a better accommodation in a nearby hotel (that had free WiFi, air conditioning, English speaking staff) for 10 Euros less than what Guitto was demanding from us. There are several better hotels in the same area.