Superior Double or Twin Room | Minibar, in-room safe, blackout drapes, soundproofing

Reviews of Hotel Palazzo dal Borgo

4 out of 5
Hotel Palazzo dal Borgo
Via Della Scala 6, Florence, FI

Reviews

8.4

Very Good

Rating 10 - Excellent. 213 out of 528 reviews" "
Rating 8 - Good. 214 out of 528 reviews" "
Rating 6 - Okay. 67 out of 528 reviews" "
Rating 4 - Poor. 22 out of 528 reviews" "
Rating 2 - Terrible. 12 out of 528 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andree

Everything was wonderful. Thank you Joyce for looking after us. Highly recommend this property.
Stayed 2 nights in Jan 2024

8/10 Good

Shawn E

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and attentive service. Rooms that face the street are quite noisy.
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Devik

Stayed 3 nights in Aug 2023

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was great from the moment we arrived. Staff is very friendly, we had the pleasure of dealing with Joyce and Layla they were very helpful and kind to help us out.
Stayed 2 nights in Aug 2023

10/10 Excellent

Susan, Mission Viejo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

2/10 Terrible

Michele

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

10/10 Excellent

chrissie

Stayed 3 nights in May 2023
Response from Zucconi's Family on Jun 5, 2023
Dear cHRISSIE, thank you very much for your review.We hope to have you as our guest once again. Best regards.

10/10 Excellent

Sanna

Response from Zucconi's Family on May 23, 2023
Dear Sanna, thank you very much for your review.We hope to have you as our guest once again. Best regards.

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and in a good area.
Stayed 2 nights in Apr 2023
Response from Zucconi's Family on May 23, 2023
Dear Jonathan, thank you very much for your review.We hope to have you as our guest once again. Best regards.

8/10 Good

Dionis

Stayed 2 nights in Mar 2023
Response from Verdiana Palazzo Dal Borgo Staff on Mar 15, 2023
Dear Dionis, Good Morning from Palazzo Dal Borgo. thank you for having been our guest and thank you for spending time to leave a review. Looking forward to welcome you again at Palazzo Dal Borgo for another wonderful stay. All The Best The Zucconi's

8/10 Good

Elena

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Very good breakfast. Rooms need renovation
Stayed 2 nights in Nov 2022

6/10 Okay

Jeffrey

Traveled with family
Liked: Staff & service
Stayed 5 nights in Oct 2022

10/10 Excellent

Jayne

Stayed 2 nights in Oct 2022

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily walkable from the train station, cute hotel, and nice neighborhood. The key must be returned to the desk each time you leave, but there was always a person there and the process was quick.
Stayed 1 night in Sep 2022

10/10 Excellent

Nikki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room with amazing views from both our bedroom and bathroom! The staff were so friendly and helpful. Walking distance from everything. Great breakfast in pretty outdoor patio. Coffee to order. Wonderful experience!
Stayed 2 nights in Sep 2022

10/10 Excellent

MALCA S

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty nice property. Toilet needs to be fixed
Stayed 3 nights in Sep 2022

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Ok, but ....
Overall good, but a few annoying bits when room was serviced ie no new replacement tea bags, no replacement shower soap for empty bottles, bottels of water not replaced in mini bar, etc.
Stayed 2 nights in Sep 2022

10/10 Excellent

Graham

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and a fine family stay
A great place for a family stay. We were in a triple room with a spare sofa bed. Erfect location close to the main train station and historic center. The staff were always helpful. The building is historic dating back over 500 years and having once had TS Eliot stay. We were in one of the top floors so it got quite hot in the summer evenings and while there was Aircon we needed and were supplied another fan. Would recommend and return.
Stayed 4 nights in Aug 2022

10/10 Excellent

Keiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!! Location is sooo great! 2 min to Santa Maria church, 0min to world oldest pharmacy / Most elegant perfume shop in the world, across the street is the best!!! Pasta restaurant. I noticed that you shouldn’t stay super middle area in Florence it seems like a head ache for in /out!! So this hotel was 5-7min walk with suitcase to central station. THE BEST!! and most of all, staffs are excellent!! All of them are super kindness and knowledgeable. Although I have to mention, If you meet Juri at front desk, that’s your most lucky day!! You will have a best days in Florence!! Strongly suggest ★
Stayed 4 nights in Aug 2022

6/10 Okay

Kristen

Traveled with partner
Liked: Staff & service
The location and breakfast were nice. The rooms were very basic. The bedding could be better. I asked for extra pillows because the room only had 2 in it, and they gave me two more and said those were the only two spares in the hotel.
Stayed 1 night in Aug 2022

8/10 Good

Jamie

Stayed 2 nights in Aug 2022

6/10 Okay

Dr EE

Stayed 1 night in Jul 2022

10/10 Excellent

Rudy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is in a 16th Century residence and so with it the charm and accommodations that go with historic buildings. The staff is phenomenal -- friendly, helpful and they go the extra mile. We arrived earlier than check in and were invited to sit in the beautiful garden with complementary drinks. The garden is particularly attractive as a place to have a drink and eat their amazing breakfast. The location is literally a few blocks from the Novella train stations (we walked it in about 7 minutes), and it is literally around the corner from the historic center. We had the "penthouse" and the views were spectacular.
Stayed 2 nights in Jun 2022

10/10 Excellent

Cecilia G

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. I want to come and spend a month or more here. It was confortable, the staff was extra special. Breakfast in the patio was so relaxing and delicious. The location is excellent, walking distance to everything you want to experience in Florence. The ac in the room was the best ac on our whole trip through Italy. Don’t hesitate, BOOK YOUR STAY!
Stayed 3 nights in May 2022
Response from From all the staff at Palazzo Dal Borgo on Jun 11, 2022
Thank you so much for your great review. We look forward to seeing you for your next stay in Florence, absolutely. We wish you a good day.

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2022
Response from From all the staff at Palazzo Dal Borgo on Jun 11, 2022
Thank you for your positive review. We look forward to seeing you for your next stay in Florence. Best regards

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, staff & service
It was a awesome find. Staff was friendly and room was very clean
Stayed 1 night in May 2022
Response from From all the staff at Palazzo Dal Borgo on May 19, 2022
Thank you very much for your review. We hope to see you again! Regards

10/10 Excellent

Joselyne, Pleasant Valley

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location staff was very friendly and the breakfast was a very good. What made the hotel absolutely worth the stay I must say the the staff with their extra care you every detail and warm faces every time you left and came in. Would love to stay here again.
Stayed 2 nights in Apr 2022
Response from From all the staff at Palazzo Dal Borgo on May 19, 2022
thank you very much for your review. Our staff do their best to make our guests' stay as pleasant as possible. It makes us proud to know that you had a good time with us and we hope to see you again in Florence. Thanks.

10/10 Excellent

Boon San

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Service staff are so friendly and attentive! Beautiful glass house breakfast restaurant is charming with fruiting orange and lemon trees! Room is quiet and good size.
Stayed 2 nights in Apr 2022
Response from From all the staff at Palazzo Dal Borgo on May 19, 2022
Thanks for the review. We are very pleased that your stay was so pleasant and that you were impressed by our garden, which we care very much about. We hope to host you again for your next stay in Florence. Thanks again.

10/10 Excellent

Charl

Stayed 6 nights in Feb 2022
Response from From all the staff at Palazzo Dal Borgo on Mar 20, 2022
Thank you so much for your review! We are glad you had a pleasant stay with us. We'll look forward then to welcoming you back again soon. Warm regards

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and welcoming staff, excellent location. There is a lot of care that goes into running the hotel. Room was clean and shower worked well. The breakfast is delicious and makes for a great start to a full day of sightseeing. It's also close to many restaurants. The only thing to note, is the street outside the hotel is very noisy late at night on the weekends. I am staying here again for my upcoming return trip to Firenze and very much look forward to staying here.
Stayed 3 nights in Nov 2021
Response from From all the staff at Palazzo Dal Borgo on Jan 9, 2022
Thank you so much for your review! We are glad you had a pleasant stay with us. We'll look forward then to welcoming you back again soon hopefully and remember to ask one of our quieter room facing the courtyard... Warm regards

8/10 Good

Marcus

Liked: Cleanliness, property conditions & facilities, room comfort
Good location for Ferrari factory
The first buffet during the trip were it’s self service ( wearing glove ) and more options to eat . The view over the Ferrari factory was good.
Stayed 2 nights in Sep 2021

10/10 Excellent

Limary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and romantic property, excellent location.
Stayed 3 nights in Sep 2021
Response from From all the staff at Palazzo Dal Borgo on May 19, 2022
Thank you very much for your positive review. We hope you decide to return to Palazzo Dal Borgo for your next stay in Florence. Regards.

8/10 Good

Yelena V

Stayed 1 night in Jul 2021
Response from From all the staff at Palazzo Dal Borgo on May 19, 2022
Thank you very much for your positive review. We hope you decide to return to Palazzo Dal Borgo for your next stay in Florence. Regards.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Riccardo Zucconi on Sep 4, 2021
La ringraziamo della bella recensione! Sperando di rivederla in futuro, Le auguriamo delle belle giornate.

8/10 Good

LIANNE

Liked: Cleanliness, staff & service
Good for the price.
Staff were excellent and very polite and efficient. Hotel was good for the amount paid. Noise from guests passing corridors was heard, so rooms are not sound proofed. Breakfast was ok and brought to room when requested. Location was very good.
Stayed 2 nights in Jul 2021
Response from Riccardo Zucconi on Sep 4, 2021
Good Evening Sir, Thanks a lot for your good feedback. We are so sorry for the noise! Thank you again this kind of advices permit ti improve our service! Wirh Bests Regards

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Florence stay
The hotel was excellent, breakfast staff could have been better and more attentive, probably understaffed
Stayed 4 nights in Aug 2020
Response from Riccardo Zucconi on Aug 18, 2020
thanbk you very much for your feedback.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a beautiful hotel. Very cosy, lovely staff and always greet you with big smiles! It’s my favourite hotel in Florence!
Stayed 6 nights in Feb 2020
Response from Riccardo Zucconi on Mar 3, 2020
Dear Guest, thank you for your kind review. We appreciate you have enjoyed the location and the smiling staff. We all love our work and try to pass it on to our welcome guests to make your stay even more pleasant. We hope to welcome you once again at Palazzo Dal Borgo. Have a great day.

10/10 Excellent

Carole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel well located
Hotel room was fine, a few cracks on ceiling but nothing major. Bedding could be a little harder, too soft for me. Room size was good. Very friendly staff. Nice breakfast. Great location.
Stayed 2 nights in Dec 2019
Response from Riccardo Zucconi on Dec 31, 2019
Dear Carole, thank you for your review. The hotel is under constant maintenance, as it must always be kept at its best. The cracks you found have already been checked to ensure the safety of our guests, but unfortunately we have not yet managed to intervene; however, maintenance has already been scheduled. We are very pleased that you enjoyed the breakfast and the friendliness of our staff. We hope to welcome you in the future at Palazzo Dal Borgo and wish you a Happy 2020

8/10 Good

Ang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice breakfast. Great location, close to train station and major attractions
Stayed 2 nights in Nov 2019
Response from Riccardo Zucconi on Dec 31, 2019
Dear Ang, thank you so much for the positive review. We appreciate that you liked the location of the hotel and that the breakfast lived up to your expectations.. We look forward to seeing you for your next Florentine stay and wish you Happy Holidays.

10/10 Excellent

GAYLE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
This hotel was very good. The room was comfortable. The breakfast was very good and in a beautiful setting. The staff also very accommodating and friendly. I only have one negative and that would ONLY be for someone with any type of mobility issue. The bath tub is deep and could be difficult to get into if you have issues lifting your legs. Also, our room had a step into the actual bathroom. I could see it being dangerous for someone elderly. Other than that, I would highly recommend this hotel.
Stayed 1 night in Nov 2019
Response from Riccardo Zucconi on Dec 31, 2019
Dear Gayle, thank you for your review and for the time you have spent describing your experience. Unfortunately, the hotel is ancient and this imposes architectural limits that we cannot change. However we try to find the best solution for all guests to make them as comfortable as possible. It makes us very happy to know that you enjoyed the breakfast and the comfort of the room, too. We also thank you for the positive note regarding the staff, one of our strengths. Hoping to welcome you in the future we wish you Happy New Year.

8/10 Good

Emily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Riccardo Zucconi on Dec 31, 2019
Dear Emily, we thank you very much for your positive review. We hope to welcome you again at Palazzo Dal Borgo in the next future. Best regards.

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2019
Response from Riccardo Zucconi on Oct 15, 2019
Dear Guest, we thank you for your review and we hope to welcome you once again at Palazzo Dal Borgo for your next stay. Best regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
the place is historical and very nice, staff is excellent . Plugs old for someone with a computer, crappy internet. Excellent breakfast. The best location possible. Safe and TV didnt work.
Stayed 2 nights in Sep 2019
Response from Riccardo Zucconi on Oct 2, 2019
Dear Guest, we thank you for your review. we are pleased that the breakfast service and the staff have lived up to your expectations. We will consider the note on the plugs and on the wifi connection in order to improve its efficiency. Hoping to have you as our guest again, we wish you a good day. Best regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close location to train station and attractions Good breakfast
Stayed 1 night in Sep 2019
Response from Riccardo Zucconi on Sep 13, 2019
Dear Guest, thank you for your kind review. We appreciate you have enjoyed the location and the breakfast. We hope to welcome you once again at Palazzo Dal Borgo. Have a great day.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
The building was built in 1490 so has been chopped and changed over the years. That is very much part it’s appeal. Our room was lovely with modern on suite. Staff are excellent And very helpful
Stayed 3 nights in Sep 2019
Response from Riccardo Zucconi on Sep 13, 2019
Dear Guest, we thank you for your great review and we we are really pleased to read your satisfaction with the services and the room you enjoyed. We hope to welcome you again at the Palazzo dal Borgo and wish you a wonderful day. With regard

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to all attractions and to train station. Personal is very friendly and the breakfast is delicious
Stayed 2 nights in Sep 2019
Response from Riccardo Zucconi on Sep 8, 2019
Dear Guest, we thank you for your kind reviews and it gives us great satisfaction to know that you enjoyed the services of the Palazzo dal Borgo. In the hope of having you as our guest again, we wish you a good day.

10/10 Excellent

Verified traveler

Stayed 2 nights in Aug 2019
Response from Riccardo Zucconi on Sep 3, 2019
Dear Guest, we thank you for your positive review. We hope to welcome you once again at Palazzo dal Borgo. Best regards.

8/10 Good

nonglak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Riccardo Zucconi on Aug 14, 2019
Dear Nonglak, thank you for your review. We hope to welcome you again. Best regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Location to the train station was fantastic! Easy walk with luggage. Convenient to all major attractions as well. Enjoyed the free breakfast.
Stayed 1 night in Jul 2019
Response from Riccardo Zucconi on Jul 29, 2019
Dear Guest, thank you very much for your review. We hope to welcome you again at Palazzo Dal Borgo for your next stay in Florence. Best regards.