Ratings based on 5 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
60% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
2.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
Recommended
by Jack Padon from Billings, Montana

poor location and dirty room and uncomfortable bed

Posted Oct 29, 2013 on Hotels.com
I was very disappointed with our stay. Inbedded in the rug were small rocks and the sink had dirt stains. The bed and pillows were hard and very uncomfortable. The walls are thin. We heard the guests on both sides of our room speaking as if they were in our room. We had a difficult time getting from the hotel to the center of Florence.
3 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Oct 20, 2012 on Hotels.com
3 out of 5
by A verified traveler from OC, MD

Hotel Rafaello in Florence- over priced!

Posted Oct 14, 2011 on Hotels.com
The hotel website advertises a shuttle that goes to airport; however once you get there they say it doesn't exist and you pay the taxi a rip off price to leave early in the morning. Temperature control in the rooms is a joke.. no matter how cool you set it... it it hot and stuffy! The location is far from the center of town and unless you are fit to walk 1.1+/- miles each way, you will have to pay for transportation. Way OverPriced!!!! Over all rating C-
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 18, 2011 on Hotels.com
5 out of 5
Recommended
by A verified traveler

Hotel Raffaello in Florence,It.

Posted Oct 16, 2010 on Hotels.com
Clean & comfortable.Nice bathrooms. Enjoyed the breakfast. Great location: 1/2 blk away from bus pickup. Found some lovely small restaurants near by. Personnel were helpful, offered maps & directions. I believe the taxi to central train station was about 18 euros, but you could also travel via bus. Enjoyed our stay & would return! Also, not many hotels offered accommodations for 3 . We had 3 singles, firm mattresses & comfortable.