“Excellent hotel in Florence!”

Excellent location! Great service! Loved my experience here.

“Will go back to the same hotel”

Great hotel at a decent price in a good location

“Great hotel and value”

We had a wonderful experience at the Hotel Roma. The room was comfortable and the staff was very helpful and it was nice being within walking distance from the train station. The only negative was that it was a little loud late at night when the bars and/or pub nearby let out.

“Great Location”

The hotel and rooms have been updated, but it still maintains a traditional elegance. The room was larger than others we encountered elsewhere in Italy. The location is close to the train station, and we could walk to all the sites in the city. I would definitely recommend it to others.

“will go back again”

right in the heart of historic florence...great value

“Great value!”

I didn't like the first room they gave us on the top floor because all of the windows were at ceiling level. I went to the reception desk and they changed our room right away. My children also had a room on the first floor with a great view of Plaza Santa Maria Novella. The room and bathroom were kept very clean by the housekeeping staff. The included breakfast was adequate. They served mostly breads and pastries but there was also canned fruit and hard boiled eggs and lunch meats. The staff on the reception desk were very helpful. The location is great. It's only about 2 blocks from the train station and a few blocks from the Duomo. There are many restaurants and shops in the area also. The room rate is very reasonable. I will definately stay here again when I travel to Florence.

“very nice hotel”

the hotel was close to everything. the front desk was friendly. the room was very nice and clean

“Excellent Rome Trip”

Great hotel experience. Hotel with history, charm and very nice helpful staff. This hotel for us couldn't have been located in a better spot. It is close to everything including train station.

“Hotel Roma still OK”

Hotel Roma remains fine, and really handy for buses and trains across square. There IS free complementary breakfast despite website, it's only room service stuff they seem to charge for. This was our second visit, and we were pleased to see Luigi still works there part-time. Look out for him. He used to work in the Marine Hotel in Troon so he speaks good English but doesn't insult you by replying in English if you try to speak in Italian. There are internet cafes which charge only €1.00 if you want to print a boarding pass. We never paid more than €10.00 for a plate of anything in a local restaurant. Uffizi/Accademia cost €10.00 but hotel charges €7.00 to allow you to skip queue; decide yourselves if that's worth paying. Probably is on holiday but meant total arty day cost €68.00 for two!

“Good hotel; some staff less so”

Reception, bar and lounge are beautiful and room was pretty good although some furnishings a bit tired. Some staff in bar and breakfast room were delightful but reception were at best indifferent, often too busy on the phone or computer to pay attention to guests, and when we were checking out didn't bother to thank us or even say goodbye. Would classify as lower end of 4* but nevertheless pretty good value.