Ratings based on 549 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 대한민국

편안하고 편리한 호텔

Posted Jan 30, 2015
기차역에서 걸어갈 수 있는 거리이며, 주요 명소와도 가까움. 산타 마리아 노벨라 성당이 보여 전망도 좋았음. 유럽풍의 객실과 아침식당은 청결하고 편안했음. 구지 언급하자면 객실에 수납을 위한 서랍이 없었음. 그러나 옷장(옷걸이 사용가능)은 넉넉한 편.
4 out of 5
Recommended
for Everyone
by A verified traveler

near to train station, very convenient

Posted Jan 14, 2015
excellent frontdesk service and good housekeeping service. Will recommend others to stay in this hotel.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom tokyo

次回もまた泊まりたいクラシカルで清潔なホテル

Posted Jan 10, 2015
Pros: 駅近のロケーション。掃除の行き届いた清潔な部屋。大きなバスタブ。上質なリネン。親切なスタッフ。美味しい朝食。
Cons: 建物の外壁にはホテルの名前が書かれた大きな看板などがありません。ホテルの入口右手に小さな金色のプレートがあるだけです。事前にGoogleマップなどで、ホテルの外観や立地などを確認したほうが現地で迷わないと思います。
Location: サンタマリア・ノヴェッラ駅、サンタマリア・ノヴェッラ教会、ドゥオーモ、ポンテベッキオなどフィレンツェ中心部ならば徒歩圏内。
サンタマリア・ノヴェッラ駅から徒歩5分程度と便利な立地。お部屋を無料アップグレードしてくれて、窓からサンタマリア・ノヴェッラ教会が見える素敵な部屋に2泊しました。朝には教会の厳かな鐘の音も楽しめました。クラシカルな雰囲気ですが、掃除が行き届いており、必要なものは一通り揃っていて、リネン類も上質。サービスのミネラルウォーター、湯沸かし、コーヒー、紅茶、冷蔵庫もありました。バスタブも大きく深いので、寒い街を歩き回った身体を、ゆっくり温めることができました。無料のWi-fiも繋がりやすく、かなり使えました。スタッフはとても親切で、トラットリアの予約やポストカードの投函なども快くしてくれます。朝食もパン、スクランブルエッグ、ハムやサラミ、チーズ、サラダなど品数は少なめですが、どれも美味しいです。土日の宿泊だったせいか、プロセッコのボトルが置いてあり、贅沢に朝シャンを楽しみました。朝食を頂くお部屋の内装や調度品、テーブルセットなども素敵です。クラシカルで清潔な、女性に喜ばれるホテルだと思います。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Treviso

La sintesi dell'eccellenza

Posted Jan 7, 2015
Eccellente in tutti i suoi aspetti, per confort, pulizia, gentilezza e quant'altro si possa desiderare da una struttura ricettiva, posta per altro in posizione centrale e strategica per godere di tutte le bellezze offerte dalla splendida Firenze.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location and hotel; a few shortcomings to fix

Posted Jan 6, 2015
Pros: Breakfast room, staff, location.
Cons: internet, room temperature controls.
Positives: Gracious hotel with nice shared areas including grand breakfast room with good staff. Excellent location. Good beds and bathroom. Helpful staff. Negatives: room thermostat did not work so we spent most nights either too hot or with windows wide open (in January). Curious and unpleasant smell from outside occasionally (sewers?) and hotel internet unreliable outside reception area.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Nice Hotel

Posted Jan 6, 2015
Pros: The hotel was located close to the Cathedral, the Baptistery and the Campanile ( a must see in Florence)! Also, close enough to walk everywhere else!
Cons: Room Service options
Location: I liked the location. I was close to Cathedral, the Baptistery and the Campanile and just a walk to Ponte Vecchio (the yellow bridge)
The Hotel Santa Maria Novella is really close to the main train station and smack in the middle of Piazza Santa Maria. The square where the hotel is located consists of grade listed buildings and a lovely church. My room was great and had a nice size shower! I really only had 2 problems with the hotel. The first issue I had with the hotel is that it is not readily recognized on entering the square. The name of the hotel is nowhere on the building. I understand from another hotel (with its name displayed) where I stopped to ask directions that some of the buildings, due to historic reasons, are not allowed to place the names on the outside. You will find the name on the welcome mat! My other issue, was the lack of decent room service options. More often than not, I would eat when I am out and about, but after a long day of exploring the city, I would like the option to go back to my hotel for a nice meal. Not so! The hotel only had drinks (mini bar), which was very expensive and a few food item options, also expensive for the quality and portion. I would advise you to ensure that you eat well before going back to the hotel in the evenings. Other than those 2 issues (which you may not have a problem with) the hotel was lovely and the staff great!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 東京

駅至近便利

Posted Jan 4, 2015
一泊でしたが、とても質が高いホテル。駅からも近いし、部屋はとてもきれい。廊下の壁クロスなんて感動的です。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bergamo

Albergo con tutti i confort nel centro di firenze

Posted Dec 30, 2014
Pros: Personale, posizione, grandezza e stato della camera, qualità di lenzuola e asciugamani, colazione
Cons: possibilità di tostare il pane termostato più pronto alla regolazione
Location: posizione direttamente sulla piazza di Santa Maria Novella, nel pieno centro di Firenze, pochi passi dal Duomo e da tutte le numerose attrazioni
Ottima l'accoglienza e la disponibilità dimostrata quando ho chiamato per farmi spiegare come procedere con la macchina, servizio di parcheggio efficiente che prevede anche la registrazione della targa per la ZTL. Sono arrivato davanti all'albergo, scaricate le valige e ritrovato la macchina dopo due giorni per la partenza. Personale subito gentile, camera ampia e accogliente con tutte le comodità. Materasso rigido, come piace a me. Anche se il piano era basso ( primo) e dava direttamente sula piazza ( unica la vista ) nessun rumore dall'esterno, insonorizzazione perfetta. Ho litigato un po' con il riscaldamento ma alla fine sono riuscito a gestirlo. Colazione con prodotti freschi e grande scelta. Unica nota stonata manca la possibilità di scaldare il pane.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Smyrna Beach, Florida

Luxurious Hotel in a beautiful part of Florence

Posted Dec 30, 2014
Pros: The elegance and gracious staff.
Cons: Nothing.
Location: The hotel is a 10 minute walk from the train station, and most convenient to all the favorite sights of Florence.
We stayed 4 nights and thoroughly enjoyed the staff who were graciously accommodating, the room that was luxuriously appointed and clean and the view to the piazza that was wonderful! Should we be able to return to Florence, we will no doubt stay here and would highly suggest our friends to do the same!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 神奈川県

中央駅にとても近くて鉄道移動にとても便利なホテル。

Posted Dec 27, 2014
Pros: 静かで落ち着いた雰囲気がいい。夕暮れには窓から見えるサンタマリアノヴェッラ教会と広場の灯りがとてもきれい。
Cons: 上で書いたようにシャワーの位置。
Location: 上に書いた通り。ほとんど全ての観光名所に徒歩で行けるので、問題ない。どの美術館も全く並ばず待ち時間ゼロだったので、フィレンツェカードを購入せず、だったが入場料が高かったので、購入すべきだったと反省した。
外観、内装含めて趣のある落ち着いた感じのホテル。リビングがとてもいい。部屋はジュニアスイートでまあまあ広い。床はフローリング。個人的にはシャワーのつくりがやや使いにくい。朝食は普通。スタッフは親切で感じがいい。ローマから鉄道で移動し、ミラノにも鉄道移動だったので、このホテルは便利だった。また空港へのバス利用であってもバスターミナルが近いのでやはり便利。