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Reviews of Hotel Scoti

1 out of 5
Hotel Scoti
Via de' Tornabuoni 7, Florence, FI

Reviews

8.4

Very Good

Rating 10 - Excellent. 133 out of 293 reviews" "
Rating 8 - Good. 112 out of 293 reviews" "
Rating 6 - Okay. 36 out of 293 reviews" "
Rating 4 - Poor. 9 out of 293 reviews" "
Rating 2 - Terrible. 3 out of 293 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

JOSE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bare minimum but great location
Great location, walking distance from everything. Room had just the basics, nothing fancy, but enough to be comfortable. Reception was super nice and was willing to provide a lot of information. I will stay there again.
Stayed 1 night in Dec 2019
Response from Doreen on Dec 24, 2019
Dear Guest, Thank you for staying with us and for your excellent feedback. We are planning refurbishment very soon, so we very much hope to have you here in our upgraded hotel in the future.

10/10 Excellent

Reed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Doreen on Nov 19, 2019
Dear Guest, Thank you very much for staying with us and for so highly recommending it. We work hard to make our guests feel at home and such appreciative guests keep our motivation high!

6/10 Okay

Anonymous, US

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Location is excellent but rooms are very old and not updated. I understand the old concept but furniture is very old too and it makes you feel uncomfortable, I believe this is totally fixable if rooms get some TLC.
Stayed 1 night in Oct 2019
Response from Doreen on Oct 8, 2019
Dear Guests, Thank you for your suggestions. We are planning refurbishment very soon, so we shall be upgrading our facilities while trying to remain affordable in the most sought after area of town. However, many of our guests choose our hotel because our rates at this time of year are less than 50% of the average rate charged by the hotels nearby. We are booked out completely almost every day at this time of year and we are pleased that we live up to the expectations of most of our other guests, to whom we are very grateful.

8/10 Good

Verified traveler

Stayed 3 nights in Sep 2019
Response from Doreen on Sep 19, 2019
Dear Guest, Thank you for staying with us and for your positive feedback. We hope to have you here again in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Right in the center of everything. I walked every where. Facilities are historic but plesant. Owner was a great host and very helpful. Had a great time.
Stayed 6 nights in Sep 2019
Response from Doreen on Sep 18, 2019
Dear Guest, Thank you very much for your excellent review about your stay with us. We work hard to make our guests happy and appreciate your feedback. We hope to have you back in the future.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay at hotel Scoti. Will recommend to all I know that want to stay in Florence on an economic budget 10 out of 10. Thanks for helping to make our time in Florence a super great memory.
Stayed 2 nights in Sep 2019
Response from Doreen on Sep 10, 2019
Dear Guests, Thank you very much for staying with us and for your generous comments. We thank you both for being such perfect guests and we hope to have you back in the future.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Doreen on Sep 10, 2019
Dear Guests, Thank you very much for staying with us and for your generous comments. We thank you both for being such perfect guests and we hope to have you back in the future.

8/10 Good

Hana, Honolulu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuff was very helpful. Room is just old but they clean good
Stayed 1 night in Aug 2019
Response from Doreen on Sep 3, 2019
Dear Guest, Thank you for staying with us and for your rewarding feedback. We hope to have you back in the future.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not clean and quite bad room
Sheets had stain on them. Bathroom was not clean as well. They Didn't Maintain Bedroom and bathroom. The room has lack of nearly everything. The options were misleading within the hotels.com. I don't believe this was a hotel. They work more like b&b. Lack of toiletries, lack of cleanness. They have used old dirty sheets again on the second day. Quite unprofessional and unhealthy.
Stayed 2 nights in Aug 2019
Response from Doreen on Aug 30, 2019
Dear Guests, Your disappointment in finding a twin-bedded room is understandable, but you should have requested a double-bedded room when you reserved . This does not give you the right to invent stories and tell lies about your stay in our hotel, which has been a hotel for over one hundred and twenty years! We have always had excellent reviews regarding the cleanliness of our hotel in over twenty-three years of management, so we do not accept your criticism in this respect. Your room and bathroom were carefully cleaned and checked before your arrival. We actually agreed "with a smile" to change a sheet that you had badly soiled with blood in accordance with our idea that "the customer is always right". Were you expecting all the sheets to be changed every day in a one star hotel at a special rate of Euro 22.00 per person per night? We can only say that the mess that you left in your room on your day of departure shocked us completely! It took us two hours to clean up the room and prepare it for the new guests.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were super helpful and really went out of there way to help us out. Hotel was a wee big hard to find.
Stayed 1 night in Aug 2019
Response from Doreen on Aug 27, 2019
Dear Guests, Thank you for staying with us and for your generous feedback. We hope to have you back in the future.

10/10 Excellent

Sanjhar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel
Incredible location and service. My wife and I had a wonderful time in Florence. The owner was super helpful and always willing to go an extra mile for great service. The Hotel is beautiful and as old as the some of the churches we visited. We highly recommend this hotel :-)
Stayed 3 nights in Jul 2019
Response from Doreen on Aug 20, 2019
Dear Guests, Thank you very much for staying with us and for your generous comments. We thank you both for being such perfect guests and we hope to have you back in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Excellent location!!! Perfect for a quick trip. Will stay there again when I am in town :))
Stayed 1 night in Jul 2019
Response from Doreen on Aug 3, 2019
Dear Guest, Thank you very much for staying with us and for commenting so concisely and positively about our hotel! We look forward to having you back!

10/10 Excellent

Danijela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Doreen on Jul 24, 2019
Dear Guest, Thank you very much for choosing to stay with us and for rewarding our work with such an excellent judgement!

10/10 Excellent

Marguerite

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Doreen on Jul 23, 2019
Dear Guest, Thank you very much for staying with us and for your generous feedback! So rewarding to see grandmother and grandson travelling together! A big hug to you both!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Great location, comfortable room and Doreen was a very gracious hostess.
Stayed 1 night in Jul 2019
Response from Doreen on Jul 15, 2019
Dear Guest, Thank you very much for staying with us and for rewarding our dedicated work with such an excellent feedback!

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not ever again
The hotel had NO AC. The room was very small with almost no room for your luggage. It advertised as a 3 plus hotel and it was a 1. This was a fake hotel and really more like a B&B. It was on the second floor with a two person manual elevator.
Stayed 4 nights in Jun 2019
Response from Doreen on Jun 24, 2019
Dear Guest, Thank you for staying with us and for "bearing with" our old, atmospheric pensione. Our hotel (not a B&B) opened in the late 1800s, therefore it has been in business as a hotel for more than 120 years. Our beautiful 1500s building has historical limitations and we clearly describe our facilities on the agency websites which specify that it is currently a one-star hotel without air conditioning. There is a perfectly functioning elevator in the building and we do not understand why you call it a "manual elevator". All guests who contact us receive answers to important questions before they make their prepaid non-reimbursable reservation. We are now even more grateful to all our guests who know the difference between a hotel and a B&B and to those who remember why they chose the most affordable option on the most desirable street, instead of choosing a much more expensive hotel.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from Doreen on Jun 17, 2019
Dear Guest, Thank you very much for staying with us. We work hard to make our guests happy and appreciate your generous feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Pros : Very clean, convenient for sightseeing and close to Santa Maria Novella station for travel further afield, very friendly owner, great welcome. Cons : room quite spartan, no air con which wasn’t a problem for me in May, but I imagine it could be later in the year
Stayed 7 nights in May 2019
Response from Doreen on May 25, 2019
Dear Guest, Thank you for your generous comments and positive feedback. We look forward to having you back.

8/10 Good

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central in a 500 Yr old building
Great place to stay. No fridge or TV in your room and the WiFi dropped out a bit. Hosts were lovely. A bit noisy on the street below.
Stayed 4 nights in Apr 2019
Response from Doreen on May 5, 2019
Dear Guest, Thank you for staying with us and for your positive review about your stay with us. The economy room that you reserved overlooks the street, so we look forward to having you back in one of our quieter, main hotel area rooms on your next visit.

10/10 Excellent

teddi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
We loved the hotel. Doreen was so sweet and took great care of us. It was a beautiful hotel. Nice rooms and big bathroom. Great location was close to all the tourist attractions.
Stayed 3 nights in Apr 2019
Response from Doreen on Apr 29, 2019
Dear Guests, Thank you for your excellent feedback and also for being such appreciative and positive guests. We very much look forward to having you back.

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2019
Response from Doreen on Apr 19, 2019
Dear Guest, Thank you very, very much for your gratifying feedback! We hope to have you back!

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!!
It was wonderful!! Clean, nice area, close to everything and owner could not have been nicer!!
Stayed 2 nights in Mar 2019
Response from Doreen on Apr 9, 2019
Dear Guest, Thank you very much for writing such wonderful words of appreciation abour our hotel. We are very grateful and we look forward to having you back!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Scoti is located in a 500 year old building, but its well maintained. There is WiFi. Each room has its own bathroom and the rooms are cleaned every day. The host is friendly and welcoming. She explained everything thoroughly to us, and was very available whenever we needed anything. Location is convenient as well-- a few minutes walk from the river and the duomo. Everything we wanted to see was walking distance from Hotel Scoti. It is not luxury, but provided a perfect stay for our purposes. I'd recommend it!
Stayed 3 nights in Mar 2019
Response from Doreen on Mar 27, 2019
Dear Guest, Thank you very much for staying with us and for commenting so generously and honestly about our hotel! We look forward to having you back.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and amazing location, stayed 5 nights, would definitely stay again
Stayed 5 nights in Feb 2019
Response from Doreen on Feb 26, 2019
Dear Guest, Thank you for your excellent feedback and also for being such considerate guests during your time with us. You are the perfect Dad and we very much look forward to having you back.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really quirky, loved it, would sty again, infect I plan too for longer on my next trip. Great location, nice clean room etc, nice staff
Stayed 1 night in Jan 2019
Response from Doreen on Jan 14, 2019
Dear Guest, Thank you very much for staying with us. We appreciate your excellent feedback and kind words of appreciation. We truly look forward to having you back when you return to our lovely city!

8/10 Good

Charmain, Johannesburg, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were very pleased with the room. The hotel is excellently located and the room was very comfortable. Hot water in the shower was limited, and the noise from the street was surprisingly intrusive. But we will definitely stay at Hotel Scoti again.
Stayed 1 night in Oct 2018
Response from Doreen on Oct 29, 2018
Dear Guests, Thank you for staying with us and for your positive feedback. Abundant hot water was back immediately after a guest kindly informed us by calling reception. You chose an economy annex room this time, so we look forward to having you back in one of our quieter main-area hotel rooms.

8/10 Good

Willis, London

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location
Close to the train station, perfect for short time in Florence! I will definitely come back and stay here again! nice hotel. 21/10/2018
Stayed 2 nights in Oct 2018
Response from Doreen on Oct 21, 2018
Dear Guest, Thank you for your positive comments and also for being such a considerate guest. We look forward to having you back.

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Doreen on Oct 16, 2018
Dear Guest, Thank you very much for staying with us and for your positive feedback! We look forward to having you back.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
We were given the annex. The main area would probably have been what the good reviews are for.
Stayed 3 nights in Sep 2018
Response from Doreen on Oct 12, 2018
Dear Guests, Thank you for your feedback. You chose and reserved our more affordable/more economical "Economy" or "Annex" room, which our guests do when they are on a tighter budget. We wonder why you did not request a room in our main area, at a less than 10 per cent rate increase. However, our excellent reputation is due to our affordable rates (probably moreso in our economy rooms), perfect location and warm welcome. We look forward to having you back in the main area of our hotel next time.

10/10 Excellent

Erin, Atlanta, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was very basic hotel with only the things you need, but the location of the hotel at this price cannot be beat. The hostess was very kind and welcoming. Overall we really enjoyed our stay and would definitely stay here again.
Stayed 3 nights in Sep 2018
Response from Doreen on Oct 2, 2018
Dear Guests, Thank you for your positive feedback regarding our affordable rates, perfect location and warm welcome. We look forward to having you back.

10/10 Excellent

John, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous old Palazzo right in the heart of downtown in the high end shopping area. But being in a 500 year old building there are also minor quirks like the single, small, elevator and odd steps and shapes of rooms. But this is all so minor in comparison to everything else. The hosts were incredibly helpful and accommodating. Highly recommend!!
Stayed 2 nights in Sep 2018
Response from Doreen on Oct 2, 2018
Dear Guests, Thank you for your generous judgement of our far-from-perfect but atmospheric hotel. We look forward to the pleasure of having you here when you come back to town.

8/10 Good

denise

Liked: Cleanliness, staff & service
Hotel scoti
Excellent location. Ideal for exploring Florence; everything within walking distance. Hotel is in a very old building so don’t expect modern comforts. Room overlooked the main shopping street which meant it was noisy until quite late with people and noisy very early due to vans and rubbish collecting. If you are a light sleeper then don’t stay here. There are no tea/ coffee making facilities and there is no TV. It literally so somewhere to sleep. The hosts howeve are extremely helpful and make the stay worthwhile. That said, the location is superb and it is excellently placed.
Stayed 2 nights in Sep 2018
Response from Doreen on Sep 27, 2018
Dear Guests, Thank you very much for staying with us and for writing so positively about our historic hotel. We are recommended by guests for our high "quality for price" ratio. Our more affordable economy rooms overlook Via Tornabuoni, while our quieter standard rooms cost only eight per cent more. We are making improvements and upgrading our hotel every year, so we hope to have you back in the future.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous location!
Doreen was absolutely incredible! It is very difficult driving in to Florence and her patience staying on the phone with us was guiding us to a parking garage was amazing! The hotel is 500 years old and we could not have asked for a better location sandwiched between Prada and Mont Blanc, my kind of area! Florence was a dream come true for me. Not everyone is filled with the pride and hospitality that Doreen offered. We will return.Grazie, Doreen :)
Stayed 1 night in Sep 2018
Response from Doreen on Sep 18, 2018
Dear Guests, Thank you so very much for not only being such perfect, appreciative guests, but also for commenting so generously about our hotel! We hope we can have the pleasure of having you back!

10/10 Excellent

Verified traveler

Stayed 3 nights in May 2018
Response from Doreen on Sep 5, 2018
Dear Guests, Thank you for staying with us and for your appreciation!

10/10 Excellent

Stephanie, Lincoln, UK

Liked: Cleanliness, staff & service
The warmest welcome at the heart of Florence
The location is exceptional; right in the midst of all designer shops, at the centre of historic Florence. The hotel itself is tucked away upstairs in the middle of the busy high street, and once inside one finds oneself transported back into a Florence of an age gone by. Despite the basic comfort an absolute find. Add to that a very kind and welcoming hostess, and it explains the success of this little treasure.
Stayed 1 night in Aug 2018
Response from Doreen on Sep 1, 2018
Dear Guests, Thank you for staying with us. We work hard to make our guests happy and we therefore appreciate your positive comments very much. We look forward to having you back!

10/10 Excellent

angel, North hollywood

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 starm?? I would give it 5 for service/location.
let me clarify, the 1 star rating is very DECEPTIVE. It is actually AMAZING for a couple who only intends on sleeping there. There is no tv in the Room, nor a fridge but there is a tv in a COMMON area which we didnt use anyway. I would compare the area to Rodeo Drive, considering the high end shops on that block (Fendi, Gucci, Prada, Burberry, etc). I can not say enough about the hostess, she was a class act. very kind, very sweet, and attentive. There is no AC, but they do provide a Fan. you can open the window too. If you are afraid of intruders/mosquitos dont worry. A) you are on the 3rd floor, B) the hotel provides a Citranela pad with a heating mechanism. They refill it daily, as there isnt a "Do not disturd" sign. they do your bed daily, and replenish your supplies. was awkward at first but, the next 2 days were as if it was normal. would DEFINITELY RECOMMEND and would be MOST HAPPY TO RETURN. Also, the late night walks did not seem scary at all.
Stayed 3 nights in Aug 2018
Response from Doreen on Aug 29, 2018
Dear Guest, Thank you very much for staying with us and for promising to return to stay with us! Your positive description is very detailed. We work hard to make our guests feel welcome and we are motivated to continue doing so when they so clearly appreciate our efforts!

8/10 Good

Maria Dos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice people
Stayed 2 nights in Aug 2018
Response from Doreen on Aug 28, 2018
Thank you very much for such concise, positive feedback! We hope to have you back.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hostess, and the history of the building is really cool! The rooms are very clean and spacious :)
Stayed 3 nights in Aug 2018
Response from Doreen on Aug 11, 2018
Dear Guest, Thank you very much for staying with us and for writing so positively about our hotel. We sincerely appreciate your generous feedback and we hope to have you back!

8/10 Good

FRED, JOHANNESBURG RSA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
vERY GOOD POSITION. A BIT NOISY DUE TO NEARBY RENOVATIONS. THEY STARTED AT 5.30 AM.
Stayed 5 nights in Jul 2018
Response from Doreen on Jul 30, 2018
Dear Guest, Thank you very much for staying with us and for writing so positively about our hotel. We have made a complaint to the authorities about the early morning noise, so we hope for the best!

10/10 Excellent

LindaF, Oakland,CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff welcomed & explained everything about the building. Easy enter with elevator to the hotel. Comfortable open lounge area, that has a beautiful fresco restored.
Stayed 3 nights in Jul 2018
Response from Doreen on Jul 25, 2018
Dear Guest, Thank you very much for staying with us and for writing so positively about our hotel. We appreciate your description and kind comments.

6/10 Okay

Christian

Liked: Cleanliness
Good location, lacks comforts
Hotel is about a 15 minute walk from train station and historic Duomo area. Hotel is located on large street that has expensive shops. You enter through a ground floor lobby. You have to take two flights of stairs to reception area or take a very, very old small elevator (only two people at a time). The building is a few hundred years old. The receptionist/owner answers your questions yet seemed rushed and lacking in some customer service skills. Room has three sets of keys to get to your room. One set opens street level door. The other key opens the door to receptionist and rented rooms. The third key is a antiquated key that opens your room door. Room ceiling is high. Room is filled with well used antique furniture. You have NO amenities such as air conditioning, frig, hot water pot,tv. Our room had a few floor tiles that were loose and not cemented down. Bathroom is remodeled. You get two large floor stand fans. If you open the window at night you will have mosquitoes in room. Towels are renewed every two days and if you want more then you pay extra for them.
Stayed 3 nights in Jun 2018
Response from Doreen on Jul 3, 2018
Dear Guest, We respond to all information requests regarding our facilities. We are highly recommended for our excellent "quality for price" ratio, especially considering our very special location. Having reserved on an agency website with hundreds of reviews regarding our twenty-two year management of a century old business, we do not understand why you were not precisely aware of where you were coming to stay. Comparing our rates with those of 1600 hotels available in this historic city centre, our facilities are obviously basic as compared to those in much less affordable hotels. As we make improvements and upgrade our hotel every year, our rates will obviously reflect these investments. We hope our guests who choose our hotel only thanks to our low rates will be able to afford to stay with us in the future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Room was huge and nice but no a/c. Also it smells like cigarette smoke. The staff was so nice and kind.
Stayed 1 night in Jun 2018
Response from Doreen on Jun 28, 2018
Dear Guests, Thank you very much for staying with us and for giving such a positive judgement of your stay in our hotel. Some of our neighbours in the building are smokers, so we apologise for them, but our hotel occupying most of the second floor is totally smoke-free. We look forward to having you back!

10/10 Excellent

Megan, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn’t ask for a better location
This hotel has the best location in town - super convenient and near everything! The staff are absolutely lovely and will tell you lots of interesting facts about the place. The only thing is that the WiFi doesn’t always work in the bedrooms and if you go in the summer it gets very hot in the bedrooms (although the website is clear about the lack of air conditioning and they do have a fan so you can survive a few nights of it). I really recommend this hotel and would stay again (for context, I am a female solo traveller and felt very safe there).
Stayed 3 nights in Jun 2018
Response from Doreen on Jun 23, 2018
Dear Guest, Thank you very much for staying with us and for writing so positively about our hotel. We work hard to make our guests comfortable while remaining affordable and we therefore appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, very comfortable and a welcoming staff! Florence is a wonderful city to visit!
Stayed 3 nights in Jun 2018
Response from Doreen on Jun 22, 2018
Dear Guests, Thank you for staying with us. We work hard to make our guests happy and we therefore appreciate your positive comments very much. We look forward to having you back!

8/10 Good

Barbara, Marromeu Mozambique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience staying at Hotel Scoti, which enhanced our Florence visit. Doreen, the owner is fluent in English and was very helpful with directions and other tourist information. Hotel Scoti is very central, we really enjoyed discovering Florence on foot, and the central location made this so easy,
Stayed 4 nights in May 2018
Response from Doreen on Jun 14, 2018
Dear Guests, Thank you very much for staying with us and for writing such a positive account of your stay in our hotel. We work hard to make our guests happy and we therefore appreciate your judgement very much. It was a pleasure to have you here!

8/10 Good

David, Bloomfield Hills

Liked: Cleanliness, staff & service, property conditions & facilities
It's a nice hotel on a pedestrian street with lots of major upscale boutiques. It's a bit off from the main action (meaning the Duomo) but that's just a short walk away. Handy if you want to shop Gucci, Prada, etc. At the end of the street is a nice little square where musicians come to play in the evening. Even though the street is incredibly quiet there's quite a bit of noise late at night from the higher up in the building echoing off the building next door. Bed was pretty firm but the shower was nice and hot. There's a device for mosquitoes in the room, called a Vape, which seemed to work although I did get a few bites presumably there. No biggie. The room is small but I was a single traveller. The hostess is extremely nice and attentive—almost like a mom away from home. There's a nice 17th century fresco in the living room area that covers the entire room. Not sure what it's like in the summer when it's hot. Didn't see any option for air conditioning.
Stayed 2 nights in May 2018
Response from Doreen on May 23, 2018
Dear Guest, Thank you very much for your generous review. We appreciate your detailed comments and we are upgrading our facilities year by year, so we hope to have you back in the future.

4/10 Poor

Martino

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Doreen is very welcoming. And genuinely a nice person. I need to be honest with my appraisal. The bed is not comfortable. The cushions too thin. Decor very old and dated for a high scoring B n b to say the least not what I expected. No TV in room. Very small. Basically just a small room to sleep in and a tiny bathroom. Location is great.
Stayed 3 nights in May 2018
Response from Doreen on May 24, 2018
Dear Guest, Thank you for commenting about your stay in our hotel and for your constructive criticism. Our current facilities are more than what is required in our category and in our price range, therefore giving our hotel a high quality for price ratio. Your 16 square metre room and complete bathroom are generous for an economic historical city centre hotel. Tea/coffee making facilities are not available in our rooms, but we were happy to supply them when we heard that your wife was not well. Our affordable rates, about fifty per cent lower than those in our area at this busy time of year, were probably the reason for choosing our hotel, although forgetfulness is sometimes extremely convenient.

10/10 Excellent

Michelle , Los Angeles CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hostess was so accommodating!! Loved the 500 year old historical building — comfortable clean and well located!!
Stayed 1 night in May 2018
Response from Doreen on May 10, 2018
Dear Guests, Thank you very much for your generous words of appreciation. We are very grateful and we hope to have you back on another occasion in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location , close to all the sights and train station. Plenty of restaurants nearby with good food. Very clean and hotel is located in a traditional florentine apartment which makes it even more quaint and authentic.
Stayed 4 nights in Apr 2018
Response from Doreen on May 5, 2018
Dear Guests, Thank you very much for your excellent review. We appreciate your generous comments and we hope to have you back in the future.

4/10 Poor

Timothy

Disliked: Staff & service, property conditions & facilities, room comfort
Response from Doreen on Apr 10, 2018
Dear Guest, We appreciate specific constructive criticism so that we can improve our accomodations for future guests. However, the lack of an explanation for your low rating of your stay with us leaves us perplexed, especially since we upgraded your stay to a spacious, quiet double bedded room with a large, renovated en suite bathroom at one-third of the rates of the neighbouring hotels just before the very busy Easter weekend. We always hope that our guests remember why they chose our hotel offer instead of reserving a much less affordable option in our area.