Ratings based on 2 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
4.5 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Families
by Sandi from Albany, West Australia

Budget accommodation close to everything

Posted Jun 28, 2014
Pros: Friendly service
Cons: Perhaps checking the rooms a bit more often to ensure everything is there/working? (We did not have a plug for the sink).
Location: Heaps of markets in the streets nearby & lots of variety in the meals - supermarket very handy with the apartment :)
Had some hiccups with our room (new air-con being installed & subsequent loss of hot water), but the staff were great and gave us a discount for our patience. Bit of a hard slug up the stairs if you have big suitcases, but value for money if you're only interested in the sights. Great communication beforehand & late check-in instructions make this an extremely accommodating place to stay. Would recommend to friends!
5 out of 5
by P. Ng from Australia

Posted May 22, 2014 on Hotels.com
Very satisfied with this hotel and its owner, Serena. She was kind, understanding and flexible with my check-in. Room and facilities were clean and tidy. Good surrounding neighbourhood with lots of restaurants and amenities nearby. Best be equipped with a GPS to find this hotel as there is no sign or an elevator for your huge luggage. Otherwise, everyone would find their stay here throughly enjoyable in Florence.