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Reviews of Hotel Mulino di Firenze, WorldHotels Crafted

4 out of 5
Hotel Mulino di Firenze, WorldHotels Crafted
Via di Villamagna 119, Florence, FI

Reviews

9.6

Exceptional

Rating 10 - Excellent. 465 out of 582 reviews" "
Rating 8 - Good. 94 out of 582 reviews" "
Rating 6 - Okay. 16 out of 582 reviews" "
Rating 4 - Poor. 5 out of 582 reviews" "
Rating 2 - Terrible. 2 out of 582 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Very clean, beautiful grounds, kind and helpful staff. We loved our stay! It’s outside of the city a bit, but they offer a shuttle It’s in a less touristy area which is a bonus.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jason

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, staff was very helpful and the place was beautiful.
Stayed 1 night in Apr 2024

6/10 Okay

Jennifer

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Positive: Liked the overall feel of the hotel due to the old world charm and the quality of the finishes and decor Mohammed who was at the concierge and was helpful courteous and a welcoming presence. Pleasantly surprised by the relaxing spa included in our stay as well as the pool lounge area which was a nice place to unwind after a day in Florence. The parking was included in price which was a positive as we arrived in a rental car (much needed at this location to see anything and to leave property for food and drinks) Negatives: •The street nearby the hotel is under construction so the Google map directions were incorrect. When we called for help the person gave no assistance really and didn’t seem to care what a problem it was finding the hotel. I wish they had emailed the proper directions and advance notice that this construction changed the access road to hotel. it seemed as tho the hotel was short staffed and the staff especially food and bar servers were overwhelmed and under trained. The service at the bar and dining room was basically non existent and we were turned away from dinner twice when we asked to dine at the hotel despite the indoor dining room Being completely empty both times. Seemed very odd The bar should have been an option but we were unable to get food at bar twice when we tried Totally disappointing… Need seating outdoors as the back courtyard had no chairs or seating options No service at pool - not a 4 star experience
Stayed 4 nights in Sep 2023

10/10 Excellent

Marcia

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
This is a lovely and peaceful hotel situated right on the Arno. We had a beautiful room with direct access to a large stone terrace. I could have spent all day just watching the ducks, cormorants and herons fish. Staff was friendly and responsive. Because it is not in Florence proper, this might not be a good choice for those who wish to have the city at their fingertips, although the hotel does provide limited shuttle service to central Florence.
Stayed 4 nights in Sep 2023

10/10 Excellent

Halyna

Stayed 1 night in Aug 2023

2/10 Terrible

Alec

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty would be an understatement. From black mold in a bathtub, their “best room” facing their decrepit back patio, their food dry, overcooked, homeless men bathing in the Arno in front of the pool, spa features only to accommodate 1 person at a time, this hotel is a scam. Their staff are not at all focused on hospitality. When asked to call a cab, they forgot, having us miss our cooking class. In attempts to rectify our already tarnished experience, we were “upgraded” to a larger room, without air conditioning, and expected to move our own luggage at 1AM. This was a terrible experience 0 stars.
Stayed 2 nights in Aug 2023
Response from Sabrina Giorgi on Aug 18, 2023
Dear Guest,We are very sorry to read that You were not satisfied about Your stay.Looking at the river fall You can always see some people bathing in sun or fishing. Those people are the real Florentines (citizens of Florence), they are use to live the river like a source of relax and enjoy the nature that it offers. In this way we feel very sorry because is clear that there was no tentative of connection with the place, the people, the local culture. We will make treasure of Your kind suggestions to improve our services.Sabrina Giorgi Front-office ManagerMulino di FIrenze

10/10 Excellent

Daniel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property. Great staff. F&B were ok. They have a great opportunity to improve them, tend to the pool area, etc.
Stayed 1 night in Jul 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Amazing experience. Food was spectacular. Staff was very friendly and very professional. Loved it!
Stayed 3 nights in Jul 2023

10/10 Excellent

Briana

Stayed 2 nights in Jul 2023

8/10 Good

Meghan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Greta place just outside Florence! Loved the shuttle and the location. Great views
Stayed 2 nights in Jul 2023

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2023

6/10 Okay

DARA

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Let me start with the positive. The staff is beyond amazing. They are so accommodating and friendly. The views are spectacular, the decor, the smell of flowers as you walk through the hallways leaves you breathless. The food is atrocious unfortunately. The spaghetti was the only item tasty. The pricing for the quality is O!! There are over 100 phenomenal places to dine in the city of Florence. You will love everything!!! On our last night, we were woken up itching uncontrollably as mosquitoes flooded our bedroom. Yes, we are on the river and understand, however when we approached the front desk at 3 am, we were provided 2 plug in repellents. When I mentioned it to the manager in the morning, we were told we should have received at check out. We never knew nor received. Your choice to stay.

4/10 Poor

Helena

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We were doing a few places in Italy but this property was what I was looking most forward to based on the website and all the other reviews. But upon arrival one thing after another kept disappointing. Firstly, as a 4 star I expected more from the front desk/ concierge. They didn’t seem to know their area when we tried to rent a car or scooter. We had to find places on our own that they didn’t even realize existed. The property seems close to Florence downtown when you Google search it, but in actuality you need a vehicle. There is very little walking distance, no public transportation and most disappointing the shuttle is only 3x in the morning and evening (before dinner time) and fills up quickly leaving you stranded to get a taxi which is expensive for a relatively short ride. The restaurant on site also fills up and they don’t direct you well to alternative restaurants that you can easily get to. Our first night although we were told the bar closed at 11, we couldn’t get a drink because it closed early before 9 for no reason. We were celebrating an anniversary so I emailed the property before hand to confirm the bed size wasn’t too small for two. Unfortunately it ended up being two twin beds stuck together so we had a hard hump and gap in the middle between us. The room was so small that one person had to climb over the other in bed to get to the bathroom. The bathrooms were pretty nice but somehow when I took a shower after midnight there was only cold water! Ugh!
Stayed 3 nights in May 2023

10/10 Excellent

Fadhel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quite hotel
Stayed 4 nights in May 2023

4/10 Poor

Benjamin

Traveled with family
Disliked: Staff & service
Stayed 4 nights in May 2023

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was absolutely beautiful, quite, classy and great customer service. Im already thinking about returning. We had a wonderful time the staff is excellent!
Stayed 4 nights in May 2023

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing but great reviews!
Stayed 3 nights in Apr 2023

10/10 Excellent

Anthony

Stayed 3 nights in Oct 2022

10/10 Excellent

Isabel

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We love it
Stayed 1 night in Oct 2022

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, restaurant a bit disappointing
The Mulino is a beautiful hotel in a lovely, quiet location on the river Arno. Our room was comfortable and clean, with tea and coffee making facilities. The staff were courteous and helpful (especially Marina on reception). We were a bit disappointed with the restaurant, as the evening menu is quite limited and did not change during the week we were there. Breakfast is very good, although there were few cooked options (except on request). There is only one other restaurant (rustic seafood style) within easy walking distance.
Stayed 7 nights in Sep 2022

10/10 Excellent

James

Stayed 1 night in Sep 2022

10/10 Excellent

Robin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The concierge was very helpful and friendly.
Stayed 3 nights in Sep 2022

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Out-of-the-Way Lovely Hotel
The Hotel Mulino di Firenze was a wonderful, out-of-the-way hotel that had all the Tuscany pleasantries I imagined Italy would have. And it did. A county setting, a lack-adaisical river, distant hills of both olive trees and grapevine landscapes; a VERY cold pool (below a VERY hot sun), and the other guests seemed as happy as us just to hang out. The staff who spoke some English were very friendly and happily offered touring suggestions. This was a very quiet hotel and the breakfasts we had pre-ordered through Hotels.com were delicious. One thing: the pic with the slightly green water w/the fountain in the center? It was empty during our stay. Maybe they're repairing it. Still, I posted pics of what it looked like when we stayed. I had NO regrets in not staying in the city's center. It was SO busy there. Glad I could come back to my quite and lovely hotel, only a 15-20 minute taxi drive.
Stayed 2 nights in May 2022

10/10 Excellent

Julie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax on the River
I can't say enough about this hotel. The rooms were beyond my expectation with marble deco in the bathroom, a balcony, air conditioning, and so clean. It was difficult to leave. The views from the hotel are spectacular. The pool is beautiful and the staff were so helpful. The courtyard environment with the tables and fountain are charming. I would definetely return.
In the courtyard by the bar
View of the river from the spa lobby
Stayed 4 nights in Jul 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2022

8/10 Good

Karla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel Rooms very very small Felt like a labyrinth Not easy with luggage Hotel restaurants horrible and expensive Nice bathrooms Nothing near by Lots of mosquitos in pergola Quiet neighborhood
Stayed 1 night in Jun 2022

10/10 Excellent

Ruby

Stayed 7 nights in Jun 2022

10/10 Excellent

Heidi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 5th time staying at Mulino and we will keep coming back! The property is a beautiful oasis just outside of Florence. The staff is always friendly and helpful. We love it and hope to be back soon!
Stayed 3 nights in Apr 2022

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely situated and close enough to the center
On the river banks, a few kilometers from Florence. Comfortable, charming and quiet. Nice breakfast in a nice room overlooking at the Arno banks, walking distance to the nearby village. The staff was courteous and welcoming. Private parking. A good find
Stayed 1 night in Jan 2020
Response from Giancarlo Carniani on Mar 3, 2020
Dear Guest, Thank You for Your nice feedback, I am glad to know You enjoyed Your stay at the Mulino! It will be a pleasure for me and all the Staff to welcome You again here on the river bank for Your next trip to Florence. My kindest regards, Giancarlo Carniani General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel. Quartos bons, ótimo serviço, funcionários muito atenciosos. A cozinha que deixa a desejar, pois o hotel fica um pouco distante do centro e acabamos jantando todas as noites. O restante foi nota 10.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Dec 2019
Response from Giancarlo Carniani on Dec 18, 2019
Dear Guest, Thank You for Your nice review, I am glad to know that You had a pleasant stay with us! I look forward to the pleasure of welcoming You again here by the river, Kind regards, Giancarlo Carniani General Manager

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from . on Nov 20, 2019
Dear Guest, Thank you for your quick feedback, it is a pleasure to know you overall had a very pleasant stay with us! Best regards, Giancarlo Carniani General Manager

10/10 Excellent

Nicolas

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful historic property. Well maintained, friendly and helpful staff.
Stayed 2 nights in Oct 2019
Response from Giancarlo Carniani on Nov 5, 2019
Dear Guest, Thank You for Your nice review, I am glad to know that You had a pleasant stay with us! I look forward to the pleasure of welcoming You again here by the river, Kind regards, Giancarlo Carniani General Manager

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2019
Response from Giancarlo Carniani on Nov 5, 2019
Dear Guest Thank You for Your nice review! Looking forward to welcome you again here at Mulino, Kind regards, Giancarlo Carniani General Manager

10/10 Excellent

John, Santa Fe, New Mexico US

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms had a great rustic look and feel of the Tuscany country side plus breakfast offered was awesome and extremely good. I would recommend staying there and definitely would book it again.
Stayed 2 nights in Oct 2019
Response from Giancarlo Carniani on Oct 22, 2019
Dear Guest, Thank You for sharing Your experience of Mulino with other Travelers! I am pleased to read You had a nice stay with us and I hope to welcome You soon again in occasion of Your next trip to Florence, My best regards Giancarlo Carniani General Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that it was off from the city. Away from the crowd. The staff was very attentive and helpful. The grounds were beautiful. The room was perfect. The bed was very comfortable. I thought they would get sick of my girlfriend and I ordering so many Americanos!! I would visit again
Stayed 4 nights in Oct 2019
Response from Giancarlo Carniani on Oct 22, 2019
Dear Guest, Thank you very much for your nice words. We are happy in reading that you had good time and you enjoyed your stay here at Mulino. I look forward to the pleasure of welcoming You again here by the river, Kind regards, Best regards, Giancarlo Carniani

10/10 Excellent

Tsvika, excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Giancarlo Carniani on Oct 15, 2019
Dear Guest, Thank You for taking the time to share Your experience of Mulino with other Travelers! I hope to welcome You soon again in occasion of Your next trip to Florence, My best regards Giancarlo Carniani General Manager

8/10 Good

J.J., Boston

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property, excellent staff, and very comfortable beds. You may need to take a $25 taxi back to the hotel if you plan on visiting downtown past 8 PM (their shuttle stops running at that time). My wife said the stay is worth the extra cost.
Stayed 3 nights in Oct 2019
Response from Giancarlo Carniani on Oct 17, 2019
Dear Guest, Thank You for Your nice feedback, I am glad to know You enjoyed Your stay at the Mulino! It will be a pleasure for me and all the Staff to welcome You again here on the river bank for Your next trip to Florence. My kindest regards, Giancarlo Carniani General Manager

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was lovely but very let down by the restaurant and bar area. Breakfast buffet was very basic and the restaurant menu was very limited. Bar area was very basic and not cosy or relaxing to sit in.
Stayed 8 nights in Sep 2019
Response from Giancarlo Carniani on Nov 5, 2019
Dear Guest, Thank You for taking the time to share Your experience of Mulino with other Travelers! I am deeply apologize to read that the restaurant didn't match your expectation, we took note and we will do our best to improve our services. Our goal is to give a dream holiday. We really apologize if it was not for you. I hope to welcome You soon again in occasion of Your next trip to Florence, My best regards Giancarlo Carniani General Manager

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Giancarlo Carniani on Oct 17, 2019
Dear Guest Thank You for Your nice review, I am glad to know that You had very nice stay with us! Looking forward to the pleasure of welcoming You again, Kind regards, Giancarlo Carniani General Manager

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel-totally delighful.The location and setting was stunning.Staff deserve to be congratulated on their amazing customer service.My only issue was that the food was very expensive,we are happy to pay premium prices if the food is exceptional,sadly here it is not.Overpriced good and drinks I’m afraid meant we are out every night and only had the odd drink which was a real shame.
Stayed 6 nights in Sep 2019
Response from Giancarlo Carniani on Oct 17, 2019
Dear Guest, Thank You for Your nice words, me and all the Staff we were so glad to read the feedback of Your experience at the Mulino and to know You had a pleasant stay with us! We also took note about your concern for the restaurant and the bar, it will really help us to improve our service. We all look forward to the pleasure of welcoming You again here in this beautiful surrounding, Best regards, Giancarlo Carniani General Manager

10/10 Excellent

Sau Wai Susanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Stayed 2 nights in Sep 2019
Response from Giancarlo Carniani on Oct 15, 2019
Dear Guest, Thank You for Your nice review, I am glad to know that You had a pleasant stay with us! I look forward to the pleasure of welcoming You again here by the river, Kind regards, Giancarlo Carniani General Manager

10/10 Excellent

Sau Wai Susanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 1 night in Sep 2019
Response from Giancarlo Carniani on Oct 15, 2019
Dear Guest, Thank You for Your nice review, it is a pleasure to read that You had a pleasant stay with us! I look forward to the pleasure of welcoming You again here at Mulino, Kind regards, Giancarlo Carniani General Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Myself and my partner visited the Mulino Di Firenze for five nights in September '19. We were both over the moon with our choice. The hotel itself is just outside Florence set in a beautiful location right next to the River Arno. The hotel provides a free shuttle bus several times a day so getting into Florence isn't a problem. We couldn't fault our room, the staff or the food. All was 10/10. The spa is also great!
Stayed 5 nights in Sep 2019
Response from Giancarlo Carniani on Oct 15, 2019
Dear Guest, Thank You for Your nice words, me and all the Staff we were so glad to read the feedback of Your experience at the Mulino and to know You had a pleasant stay with us! We all look forward to the pleasure of welcoming You again here in this beautiful surrounding, Best regards, Giancarlo Carniani General Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellently maintained hotel with very efficient and friendly staff.The pool and sun beds were kept clean and never too busy. The restaurant and bar food was of the highest quality.
Stayed 7 nights in Sep 2019
Response from Giancarlo Carniani on Oct 17, 2019
Dear Guest, Thank You for taking the time to share Your experience of Mulino with other Travelers! I am pleased to read You had a nice stay with us and I hope to welcome You soon again in occasion of Your next trip to Florence, My best regards Giancarlo Carniani General Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the room, decor, and service, location and great foid.
Stayed 2 nights in Sep 2019
Response from Giancarlo Carniani on Oct 22, 2019
Dear Guest Thank You for Your nice words, It is a pleasure for us to read that You had a pleasant stay with us! I look forward to the pleasure of welcoming You again here by the river, Kind regards, Giancarlo Carniani General Manager

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2019
Response from Giancarlo Carniani on Oct 17, 2019
Dear Guest, Thank You for Your nice review! It is a pleasure to read that You had a pleasant stay with us! I look forward to the pleasure of welcoming You again here at Mulino, Kind regards, Giancarlo Carniani General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing hotel with such friendly staff and great service. The best hotel breakfast I have ever had and the views were great! The free shuttle bus was so useful and the sister hotel Lucchesi made for a great base during the days in Florence.
Stayed 3 nights in Sep 2019
Response from Giancarlo Carniani on Oct 15, 2019
Dear Guest, Your beautiful review makes me feel like we are working in the right direction to let Guests have a unique experience of Florence and of Mulino di Firenze: Me and all the Staff we want to thank You for Yours nice words. It will be a pleasure for all of us to welcome you again here on the Arno river bank! Best regards, Giancarlo Carniani General Manager

10/10 Excellent

Catherine

Liked: Staff & service, amenities, property conditions & facilities
Beautiful architecture and surroundings. Tranquil oasis 15minutes away from Florence square
Stayed 4 nights in Jun 2019