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Reviews of Park Palace

4 out of 5
Park Palace
Piazzale Galileo 5, Florence, FI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 213 out of 351 reviews" "
Rating 8 - Good. 104 out of 351 reviews" "
Rating 6 - Okay. 26 out of 351 reviews" "
Rating 4 - Poor. 4 out of 351 reviews" "
Rating 2 - Terrible. 4 out of 351 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous quiet comfort in Florence
This hotel was a delicious find in a park behind Boboli Gardens. The rooms are spacious and the elegant decor gave a feeling of old world grandeur. The staff went out of their way to help make our stay comfortable. Iuliana in reception was so amazing and kind to my parents. Will be back for sure.
Stayed 2 nights in Oct 2023

10/10 Excellent

Al

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dream stay hotel away for crowds
We loved everything about our stay. Food, especially the eggplant parm, complementary breakfeast buffet was a feast. Waiter for dinner was same guy every meal. Working so hard and so pleasant. Felt like we were all family for our stay. Very quit w beautiful pool n so close to Boboli gardens for morning walks.
Stayed 3 nights in Sep 2023

10/10 Excellent

Sally D.

Stayed 3 nights in Sep 2023

10/10 Excellent

Melba

Traveled with partner
Loved the breakfasts on the terrace every morning! The location was good, not too far from the center of town. The room was clean and comfortable. The staff was very accommodating.
Stayed 3 nights in Sep 2023

10/10 Excellent

A J

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Li

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort like in the beautiful settings yet it’s walkable to major attractions. The staff is super friendly too.
Stayed 2 nights in Sep 2023

10/10 Excellent

Betty

Stayed 2 nights in Jun 2023

10/10 Excellent

lena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Park Palace is really lovely
This is the third time we have stayed at hotel Park Palace. This time the prices had trebled but it was worth it as it really lovely there. The location is fantastic. After sightseeing in Florence, we could cool off in the pool at Park Palace and have a light lunch on the terrace. Wonderful setting.
Stayed 3 nights in Jun 2023

10/10 Excellent

Paula

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a joy to stay Park Palace. The setting, pool, breakfast, staff, being away from the bustle of the city. It was exquisite.
Stayed 3 nights in Jun 2023

6/10 Okay

Sally

Liked: Cleanliness, property conditions & facilities, room comfort
Great position but not the greatest stay.
We chose this hotel for the lovely position. A 30 min walk out of town set in beautiful parkland. We arrived at 2.30pm and were told our room was not ready. So not a great start. When we did finally get our room the aspect was horrible looking out into scrub. Photos attached. The wifi is non existent as there is absolutely no service. My husband and I ordered some drinks to have by the pool one afternoon and after 30 minutes we chased them up. The waiter had forgot. We waited another 30 minutes for the drinks. We had paid for breakfast to be included with our accomodation, but the service commenced at 7.30 and not 7am like other hotels. We had some tours booked with 8am starts so we were unable to utilise the breakfast at the accomodation on a couple of occasions. One of the mornings we got down to the breakfast room for 7.35 but the full compliment of breakfast was still not available as they were still preparing it. Finally, there is not any soundproofing between the rooms. We could hear every word in the room next door in addition to other showers running.
Stayed 3 nights in Jun 2023

8/10 Good

L

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Alright
It was alright, the room for the price was a bit disappointing. We were in the dependance, Ground Floor and could hear footsteps, laughing and conversation of people upstairs. Have stayed in better places
Stayed 1 night in Oct 2022

10/10 Excellent

Martin

Stayed 3 nights in Oct 2022

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. This was the third time we've stayed at the Park Palace and we thoroughly recommend it. The staff are friendly and helpful, the rooms are spacious and clean, and the food is excellent. The hotel is a short but steep walk away from the centre of Florence.
Stayed 8 nights in Sep 2022

10/10 Excellent

Caroline Daphne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect setting, beautiful authentic villa with antique furnishings and lovely gardens and pool. Wonderful friendly and helpful staff. Perfect location for exploring Florence, walking distance to all the historic sites, yet set in a quiet and tranquil location.
Stayed 3 nights in Aug 2022

10/10 Excellent

Laura

Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in the hills above Florence
The Park Palace is both comfortable and elegant! I'd be very happy to stay there again. The service was very good. The hotel itself is charming and old fashioned. Beds were comfortable with very high quality linens. The location is a little far (20-25 minute walk, 10-15 minute cab) from the main tourist attractions/monuments, but if you prefer a quiet setting and enjoy walking this place is for you! Florence is not a big city, but it's still congested and busy so I really enjoyed the serene setting at the Park Palace. As a bonus, they have easy parking too.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property’s exterior is kind of run down, as was the furniture in my room. Yes it’s remote but so much so that there isn’t anything to do without driving or taking the bus, and few of us can handle the hills on a return walk from the center.
Stayed 8 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Beautiful property that feels like being in the country but only a25min walk to city center and bus terminal nearby.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ths property is located on the hills and is really very cosy & great. U need to travel by taxi but its not a big deal for ths place whch is away from the hussels
Stayed 2 nights in Oct 2019

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful looking hotel with a personal touch,located in a very attractive area just a 20 minute walk from Florence town centre. The staff were very friendly and accommodating, and the breakfast choice was very good and of a high standard. Tea and coffee making facilities in the room would be a welcome addition, other than that we were very happy.
Stayed 7 nights in Sep 2019

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet location, lovely hotel good breakfast only 10min walk into centre.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely setting and a spacious room. Breakfast was adequate, dinner was excellent.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service are excellent and so is food (especially breakfast).
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
The stay at Park Palace was great! (Three nights in total). The hotel and the area were very beautiful. Our room surprised us by it's neat details and products that were included, and especially by the amazing view we had from the room windows. Air conditioner worked properly, room was clean plus we had a minibar in the room. The hotel service and the staff were pleasant and spoke english well. I would definitely visit again.
Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn't book this again, old, dated, noisy. All you can hear is the lift. The pool is freezing & Dirty.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting and area. Spacious room. Air condition did not work well enough.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location just outside the city center. But within walking distance to everything.
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was lovely and much appreciated in the hot weather
Stayed 3 nights in Jul 2019

4/10 Poor

Karen

Disliked: Staff & service, room comfort
Not a chance!
I chose this hotel based on the great reviews. Maybe I missed something? Our rooms, though spacious, were dark and outdated. My son’s room had a terrible smell, almost unbearable. The vibe was definitely on the creepy side making us uncomfortable to be there. We checked in to use the pool mainly. It was surrounded by pine trees, shade and had cold water. You were swimming in pine needles and when you were lounging, the needles were falling on you. There were no pool towels available either. Unless you have a car, you are stuck in the middle of nowhere. Needless to say, we decided to check out after a couple of hours. The manager was notified, but never came to speak with us. A very expensive learning experience.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This is simply a wonderful place, a beautiful villa in a wonderful location above Florence, with beautiful grounds and a lovely swimming pool. If you don’t mind not being in the center of Florence, this is a great place to stay and find a respite from the hustle and bustle of the tourist scene. Great staff, wonderful breakfast included. We loved it!
Stayed 5 nights in Jun 2019

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 3 nights in May 2019

10/10 Excellent

Uta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Park in Florence
Loved it. Quiet green and a 20 minute walk to the Ponte Vecchio! Great area if you want to do side trips by car to Tuscany! Great big rooms in a park ! Like a little castle!
Stayed 9 nights in May 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely venue in quiet area of Florence. Friendly staff.
Stayed 3 nights in May 2019

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Honestly not sure why there were so many good reviews. The place felt dirty and smelled bad. I was actually a little depressed to go back to the hotel. The building was very old. The breakfast was not bad and the staff were friendly.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, quite location, beautiful sorroungds. Very convenient for buses and they have stops there. Property located at higher level surrounded by trees and parks
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms very very spacious and clean. Breakfast was very good. Staff was courteous.
Stayed 2 nights in Jan 2019

10/10 Excellent

Dmitry, Sacramento, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Quiet and romantic ancient mention. If you like to walk pretty much to the nearest good restaurants or popular places - you will be happy. Breakfast is 3 star max. And Just don't eat at cross road restaurant.
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2018

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Palace Hotel is truly a palace in my book
What a lovely place to stay for my last night in Italy. I wish I would have stayed in the Park Palace for a week. I was greeted with smiles and welcome. My room was spacious, with lovely furniture. The bedding was the nicest during my three-week trip to Italy. I had an early flight the next moring, but was graciously offered breakfast from an amazing spread of food even though the dining room was not yet formally open. I look forward to returning some day. This is an incredible find.
Stayed 1 night in Oct 2018

10/10 Excellent

B, Santa Fe, NM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved this hotel!!! It was our favorite from all the travels we have taken. Friendly, welcoming staff and exquisite furnishings/decor and great restaurant and quiet surroundings. It was a welcome and tranquil respite from the busy atmosphere of Florence, yet walkable to the city center. We will go back here time and time again.
Stayed 3 nights in Sep 2018

8/10 Good

Becky, Minneapolis, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After spending time in Venice and Rome, it was great to stay in a hotel not in the downtown area. We enjoyed walking around the area-Piazzale Michangelo was a nice evening walk. Staff were very helpful in letting us know how and where to take the busses. We enjoyed the location and the history of the hotel. It is a beautiful location and while it was well kept, it is showing its years and could use a bit more upkeep in the grounds. the breakfast offering was adequate and our evening meal on the terrace was better than average.
Stayed 2 nights in Sep 2018

10/10 Excellent

Sharon, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quiet and green oasis in the midst of a very busy city. Old world charm, great service and helpful and friendly staff. The complimentary breakfast is very good. We will stay there again when in Florence.
Stayed 4 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good Hotel. Good Staff. Make sure to visit an excellent restaurant close to the hotel. The food is great at the restaurant. At the hotel, the restaurant is closed on Sunday. Breakfast: Everyday is the same food.
Stayed 4 nights in Oct 2018

10/10 Excellent

Ajay, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel within reasonable distance to city
We stayed at the hotel for 3 nights and had a wonderful time. The hotel is really spacious and gives more of a resort vibe. We really enjoyed sitting outdoors for our meals overlooking a lovely garden. The most awesome part of the experience were the wonderful stuff who were very courteous, helpful and friendly. A special note of thanks to Laura, Iada and Sami.
Stayed 3 nights in Oct 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Air conditioning did not work. I was hot the whole time I was their. The menu for dinner was limited and did not offer a good variety. The breakfast was okay but the eggs were over cooked. You had to go to the ironing room they did not have iron and ironing board you could use in your room. The flat screen tv was a computer screen .
Stayed 3 nights in Oct 2018

10/10 Excellent

Lorenza, Buffalo, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was an upgrade, beautiful, large and comfortable. Setting is gorgeous, tho a long walk to the city. City bus was very convenient. Beautiful.
Stayed 2 nights in Oct 2018