Ratings based on 1,050 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom royan ( France)

Hotel très bien situé

Posted Feb 27, 2015
Emplacement ideal, juste un problème d'eau chaude le premier matin, salle de bain mal isolée, très froide, bruit dans les couloirs et aspirateur dès 9h, et attente au petit dejeuner un matin ( jamais vu ça !) Par contre buffet tres correct. ( chambre 203 )
5 out of 5
Recommended
for Everyone
by A verified travelerfrom PARIS

ADMIRABLEMENT BIEN SITUÉ ! FACE AU PONTE VECCHIO

Posted Feb 24, 2015
Pros: TOUT ! Excellent Petit déjeuner devant le Ponte Vecchio au 6ème étage avec terrasse ( en été...)
Cons: R.A.S
Location: à coté des OFFICES du DUOMO du Palais PITTI ! Restaurant typique "Tratteria BORDINO" à 100m de l'hôtel : extra
ACCUEIL SYMPATHIQUE - SOURIANT - SANS ( MAUVAISES ) SURPRISES UN EXCELLENT WEEK-END !
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dortmund

Zentrale Lage, zu Fuß alles gut erreichbar.

Posted Feb 24, 2015
Freundliches zuvorkommendes Personal. Gemütliche Aufenhaltsräume. Fixe Erledigung der vorgetragenen Wünsche
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Torino

Posted Feb 14, 2015
Ottima posizione, personale e servizi eccellenti...lo consiglierei per una vacanza meravigliosa in una città storica
4 out of 5
Recommended
for Everyone
by A verified travelerfrom China

Recommend for the view

Posted Feb 13, 2015
Pros: Everything of the restaurant
Cons: The attitude of reception and maybe facility
Location: You can do everything. Attractions are all nearby.
The reception was friendly, but not enough. They didn't mention wifi or breakfast until I asked them. Be noticed that they will collect hotel fee when you place the order if you choose "collect by hotel". When I asked the staff, she told me it is preauthorization, just freeze the amount. She kept explaining that it was not a charge but preauthorization. I don't care how they call this action. I even don't care when or how they collect the money. It will be theirs anyway. The only point I care was they didn't tell me their special policy when they did it. Both ways actually have no difference to me: I won't be able to use the money after reservation anymore. I was worrying if they know something already happened with my card, as this situation is not common. They also didn't mention about transportation information or city map. The facility of room is a bit outdated. The location is central to all attractions. I walked to every point within 30 min. The restaurant is excellent, including food, facility, and service. The best point is its view of Florence. Everyone wants to sit besides windows, lol.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom d

Perfect location. Wonderful hotel

Posted Feb 9, 2015
Great location, friendly staff and very clean. Amazing views of Florence from the terrace!
1 out of 5
by A verified traveler

Arrabbiatissimo

Posted Feb 1, 2015
Sono. Stato truffato dal vostro albergo Xche ho prenotato doppia con matrimoniale. E mi è stata data una sola stanza e nonostante le mie rimostranze nulla è cambiato spero in un vostro rimborso o almeno delle scuse.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 25, 2015
Excellent location within easy walking distance of the city center, monuments, churches, shopping and restaurants. Good ratio of value/price I strongly reccomend it
4 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Nice Hotel close to all attractions

Posted Jan 11, 2015
Pros: The rooms are nice and location is excellent.
Cons: Breakfast
The hotel is very comfortable and close to all attractions. The area is great, the rooms are very comfortable but needs more dust control. The breakfast doe not have enough varieties.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom u.k.

great location

Posted Jan 3, 2015
just step out of the door onto the ponte vecchio! near to all attractions and shops - a great weekend base with helpful staff