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Reviews of Relais Santa Croce by Baglioni Hotels

5 out of 5
Relais Santa Croce by Baglioni Hotels
Via Ghibellina 87, Florence, FI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 145 out of 191 reviews" "
Rating 8 - Good. 32 out of 191 reviews" "
Rating 6 - Okay. 9 out of 191 reviews" "
Rating 4 - Poor. 4 out of 191 reviews" "
Rating 2 - Terrible. 1 out of 191 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

james, billings

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel in quiet (relatively) San Croce. Very walkable to everything. Clean rooms w views. Great breakfast and service. Only issue was check in - deceptive advertising of kids free but staff disputed vehemently. Although this is likely a US vs italy custom- this should be made clearer (Eg strict registration policy for kids despite free stay w existing bedding noted on web site and other internet sources ) to avoid the significant stress we experienced at check in - in addition to lecture from staff. We did not feel welcomed initially - but - to the credit of the management- they did find a way to accommodate- and this is the bottom line and reason for 5 star recommendation overall. I travel extensively (w st Regis stay on our next stop in Venice just completed) and would stay at Relais San Croce again despite confusion. Check out clerk was excellent on March 14 2023 in early afternoon.
Stayed 3 nights in Mar 2024
Response from Flora Grillo Hotel Manager on Mar 16, 2024
Dear James,thank you very much for your review! We are glad to hear that, despite some incomprehension occurred upon arrival for which we are sorry, you appreciated the Staff effort to make your stay more pleasant after that. We are glad you enjoyed your time with us and we look forward to welcoming you back soon! Best Regards

10/10 Excellent

Laurence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was absolutely nothing we did not like! Being able to live in a 15th century Palazzo for several days was wonderful. It was further suported by exceptional concierge experiences especially from Denisa & Anna's genuinely thoughtful and professional suggestions & uncompromisingly follow-through. Best experience ever and I have been to Italy more than 50 times at top hotels, but this was the absolutely the best experience ever. Your business model is greatly needed keep expanding.
Stayed 3 nights in Nov 2023
Response from Gianluca D'Angeli General Manager on Nov 29, 2023
Dear Mr. Laurence, we are so grateful for your wonderful review! We thank you for appreciating our service and our Florentine Palazzo and we look forward to welcoming you next time! Best Regards,

6/10 Okay

Emiliano

Liked: Cleanliness, staff & service
Staff were amazing. Location was great. However the ground floor is shared with a restaurant which is not part of the hotel & you’re ushered to the first floor to check in. It is a beautiful old building but it needs an interior design make over. The brown leather sofas everywhere & bare concrete floors in the hallways might be modern but they don’t look very nice. We upgraded to a suite which was spacious but disappointing.
Stayed 1 night in Sep 2023
Response from Gianluca D'Angeli General Manager on Sep 28, 2023
Dear Mr. Emiliano, we are sorry we did not meet in full your expectations, we gratefully accept your suggestions and thank you for appreciating the high service level of our Staff and our location. Best Regards,

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Great property and great staff!
Stayed 5 nights in Sep 2023
Response from Gianluca D'Angeli General Manager on Sep 26, 2023
Dear Mr. Kenneth,thank you so much for your wonderful review! We look forward to welcoming you again during your next trip to Florence, so to create for you new wonderful memories! Best Regards,

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, property conditions & facilities
Outstanding lux. Hotel, in a great, convenient location, excellent, very friendly staff. I wish, however, they'ld get rid of CNN on the list of TV channels.
Stayed 3 nights in Jun 2023
Response from Gianluca D'Angeli General Manager on Jun 21, 2023
Dear Mr. Charles, thank you so much for your wonderful review and for your appreciation! We also thank you for your precious suggestion. We look forward to welcoming you during your next trip to Florence!Best Regards,

10/10 Excellent

Abdullah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in every single way!! Beautiful interior, and the rooms are well equipped. The staff was amazing very helpful. The hotel location is very good. I will stay there again.
Stayed 1 night in May 2023
Response from Gianluca D'Angeli General Manager on May 27, 2023
Dear Mr. Abdullah, thank you so much for your amazing words, we are glad you appreciated everything about us and we look forward to welcoming you during your next trip to Florence!Best Regards,Gianluca D'AngeliGeneral Manager

10/10 Excellent

Shlomo

Stayed 3 nights in May 2023
Response from Gianluca D'Angeli General Manager on Jun 3, 2023
Dear Mr. Shlomo, thank you very much for your review, we look forward to welcoming you back during your next trip to Florence!Best Regards,

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, hotel staff was wonderful, rooms were very comfortable, breakfast was excellent, hotel history and architecture was just beautiful
Stayed 4 nights in Apr 2023
Response from Gianluca D'Angeli General Manager on Apr 27, 2023
Dear Mr. William,thank you so much for your wonderful review! We are happy to know you had a wonderful stay with us and we look forward to welcoming you back during your next trip to Florence!Best Regards,Gianluca D'AngeliGeneral Manager

6/10 Okay

Terence

Stayed 1 night in Dec 2022

10/10 Excellent

William

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff very, very helpful.
Stayed 3 nights in Nov 2022

10/10 Excellent

sergei, irvington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very good
Stayed 3 nights in Sep 2022

10/10 Excellent

Stacy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful property with an even better staff.
Stayed 4 nights in Sep 2022

10/10 Excellent

Frederick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful boutique hotel in Florence, very near Piazza Santa Croce. Walkable to all major areas of interest, but not in a jammed tourist area. Service of the reception/concierge staff was impeccable. They all really took the time to develop individual suggestions and solutions. Worth visiting again.
Stayed 6 nights in Aug 2022

8/10 Good

Richard, Brooklyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great old palace conversion. Check in was great. Check out person was rude on the morning of 7/11… nice room, however, shower leaked, not enough body soap for two to take shower….needs more attention to detail
Stayed 2 nights in Jul 2022

8/10 Good

Rosemary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were amazing especially Giulia in the restaurant area and the front desk staff. Thanks for making our stay so good.
Stayed 4 nights in Jul 2022

10/10 Excellent

Susan, Los Angeles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful quiet hotel with 24 rooms. Well located but at the edge of the Florence tourist craziness. Excellent service. Delicious breakfast. Try the mushrooms with the eggs!
Stayed 3 nights in Jun 2022

8/10 Good

Amr

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and big spacious rooms
Stayed 3 nights in Apr 2022

10/10 Excellent

Ethan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this hotel and the staff. It is a classy comfortable stay and the location was excellent. We never had to take a taxi for everything was in walking distance. It made our experience in Florence even more magical.
Stayed 3 nights in Mar 2022

10/10 Excellent

ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our view from our third-floor room over the rooftops to Santa Croce church, we loved the music room, lovely to linger there. Had a great breakfast. Beautiful style to the hotel. Every staff member completely professional. Great location short walking distance to everything in Florence. Great home base
Stayed 2 nights in Nov 2021

10/10 Excellent

Michael

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Its delightful location and lovely staff Did not like the unaffiliated restaurant at your entrance. Dreadful service It was otherwise a delightful stay
Stayed 4 nights in Nov 2021

10/10 Excellent

Franco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding hotel Excellent service A jump back to the renaissance hospitality
Stayed 2 nights in Nov 2021

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Florence Hotel
I was thoroughly impressed by the Baglioni Relais Santa Croce. Our room was beautiful, the hotel is historic but full of modern conveniences, and the concierge service cannot be beat. The location also provides a perfect home base for touring the city and is close to some of the best dining in the city. I look forward to returning.
Stayed 4 nights in Jul 2021
Response from Gianluca D'Angeli General Manager on Jul 22, 2021
Dear Mr. Paul, we are so glad to read your wonderful review! I thank you on behalf of the entire team and we all look forward to welcoming you for your next stay in Florence. Looking forward to make your future stay with us even more unforgettable, Best Regards, Gianluca D'Angeli General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very Nice. Restaurant shall be tried. Staff is very good
Stayed 4 nights in Sep 2020

10/10 Excellent

Julien, Vancouver Canada

Traveled with group
Liked: Staff & service
Appreciate the artful decoration and furnished lounges and restaurant areas. Modern facilities in bedroom. Only one blemish was the inadequate water pressure for showers.
Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had dinner there...excelent service, food not bad, yet the price it was WAY OVERPRICE! We stop having any extras there! The water in the room was SUPER EXPENSIVE, ABUSSIVE!
Stayed 4 nights in Dec 2019

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
palace in Florence
This place is an actual palace. The Music Room is officially one of my favorite places on earth. The guest rooms are spacious and well-equipped and the service is excellent. Would love to go back.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in Oct 2019

10/10 Excellent

Janet, Fresno

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property, very friendly and helpful staff..
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2019

10/10 Excellent

Ann Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feel like a king or queen!
This was a beautiful hotel with impeccable service. I would highly recommend it. Our room was on the small side and not a great view. But, if we wanted to pay an additional 120 euros a night we could have had a jr suite. If you want a little more space, I’d recommend to pay the additional.
Stayed 2 nights in Sep 2019

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, 3-Michelin Star restaurant, history
Good value stay in a historical building. Service was very good and the only 3 Michelin Star restaurant in florence is in this hotel. Amazing decor overall. Only complaints are that the room is quite small while the bathroom is about the size of the room. Also, maybe it is due to the age of the building, but the room feels abit dated.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view, the service. The staff was genuinely welcoming to me and my child. I felt very comfortable
Stayed 1 night in Jul 2019

10/10 Excellent

Bri, Dana Point

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of four properties we stayed at during our trip to Italy and one of two in Florence. This property and staff far exceeded our expectations. The service was warm, welcoming and the suggestions of the reception staff made our trip far more enjoyable. We initially stayed at the Westin Excelsior in Florence and we would definitely stay at the Baglioni Santa Croce again over the Westin. Anna, Anne Lisa, Dorina and Matteo deserve recognition for their superior service. Our hotel room was large and the bathroom was spacious. It is difficult to travel and be cramped with small counter space to dress, but the entire room (jr suite) was very comfortable. The location was not as close to the Rialto Bridge, but it allowed us to experience a less touristy part of Florence. The area around the hotel had many nice local restaurants, with a Michelin 3-star on the property, too. My husband and I thoroughly enjoyed our stay and will definitely return.
Stayed 3 nights in Jun 2019

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Incredible location and world class service. Truly a historic and luxurious property.
Stayed 2 nights in Jun 2019

10/10 Excellent

DGupta1264, Ny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was walking distance from all major attractions. The staff were very friendly and courteous. Anna was amazing. She was so helpful getting us tickets to museums. She went out of her way to help us. An amazing experience!!!
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
We had a perfect experience from check in to check out at Relais Santa Croce. The level of service from all staff exceeded our expectations, from front desk to the bar and restaurant. We will definitely be returning to Relais Santa Croce on our next trip to Florence
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unusual converted palazzo. Beautiful ceilings. Nice sized rooms. Charming staff. Good location in historical center. Great breakfast!
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The historic building is so unique. The architects and decorators have down an excellent job to mix the antique with the contemporary. The staff is outstanding. The hotel is located max 10 minutes from all of Florence’s key sites.
Stayed 3 nights in Apr 2019

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location & service!
Fantastic location (we could walk to all major sightseeing spots), and the staff went out of their way to help us in many different ways! We came as a group of friends for a half marathon and they accommodated our request for two single beds instead of doubles. Views from some rooms was better than others; buffet breakfast was overpriced so we didn’t do it. Loved our visit to Florence!
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service went above and beyond. Just for that, this place is worth a return visit. Bathrooms are clean, relatively modern. Bed definitely needed an update, but that is fixable, the service was so good that it overcame any minor issues.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! Whole staff new my name, nice touch!
Stayed 2 nights in Mar 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very elegant hotel Good location nice staff Hotel is very clean
Stayed 2 nights in Nov 2018

10/10 Excellent

Nick, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and very helpful whenever needed. The maid service was extremely professional. The location was perfect and the restaurant located in the hotel (Enoteca Pinchiorri) gave us one of the most memorable dining experiences we’ve ever had. We will be returning to this hotel whenever we come back!
Stayed 4 nights in Nov 2018

8/10 Good

Verified traveler

Stayed 4 nights in Nov 2018

10/10 Excellent

Tom, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay at Relais Santa Croce. It is a gorgeous hotel, well appointed, meticulously maintained, and staffed by people who truly care about your stay being the very best. The breakfast that was included with our stay was elegant and delicious. If you would like your Italy experience to be memorable… I highly recommend this hotel.
Stayed 3 nights in Oct 2018