Ratings based on 1 Verified Reviews
They paid and stayed. We double-checked.
5.0 Room cleanliness
1.0 Service & staff
5.0 Room comfort
3.0 Hotel condition
They paid and stayed.
by Davidfrom Sydney, Australia
Beware when dealing with this property.Posted May 11, 2014
Pros: The room offered to me ( a room on another location but managed by the manager) was great in all respects, however it was not what I booked.
Cons: The managements attention to confirmed bookings
I arrived for 10 days in Florence on a confirmed booking, or so I thought. The manager denied any knowledge of my booking, due she says to an inability to access bookings, and despite numerous emails. She seemed to fix this up in a matter of hours!!. She found me a room in a hostel type hotel and undertook to show me another place. I thought this would be for my approval, but no, my card was immediately charged without any approval of the replacement room. The replacement was a room, not a suite with separate kitchen as ordered and confirmed. No apologies (until requested), no refund for a lower type of accomodation. All that was offered was a range of self serving excuses.it was everyone's fault except hers. Do not use this property unless you exercise a lot of care.