Ratings based on 5 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.0 Service & staff
4.4 Room comfort
4.0 Hotel condition
They paid and stayed.
by A verified traveler from UK
Let down by the hotel staff. Rude and abrasive.Posted Jul 19, 2014
The hotel staff are a huge let down for this otherwise good hotel. We found one female staff member to be consistently rude and abrasive. Customer serivice skills are virtually non existent. The other down side was the long and convoluted hike up the stairs and lift and then another lift to the accommodation quarters. The breakfast was nothing to write home about either. Florence has far better places to offer at this price !!!
for Everyoneby Roger from Singapore
Good location, hard to find.Posted Jun 28, 2014
Pros: The room was very clean and nice. It was in the loft area with a skylight. The place has a large garden and you can park your car there for free.
Cons: Let guests know about how to find the place easily.
This hotel is not your usual hotel. It's in a converted palace. The owners have about 6 rooms that they use for guests. There is no lobby area and staff are not there all the time. To find the hotel you'll see only a large green door. You have to ring the bell like it's someone's house, then the staff will open the front gate.
for Everyoneby A verified traveler
Warning: do not arrive between 1pm-5pm Locked!!Posted Mar 31, 2014
Wonderful staff, clean comfortable room, nice breakfast, central yet private location.
for Everyoneby Alex from Wales
ExcellentPosted May 10, 2013
Very good overall - friendly and efficient staff, a good quiet location with a wonderful view. Maybe not ideal for anyone very elderly or with very small children owing to its position at the very top of the palazzo.
for Otherby A verified traveler
Wonderful ServicePosted Jun 4, 2011
Great place to stay while in Florence -- charming, good location and high-level of service. I would go back!