Ratings based on 238 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by Sassy from Wales

Great hotel in the shopping heart of the city

Posted Mar 11, 2014
Pros: Central location in the heart of the city. Staff were so helpful. Beautiful room warm and cosy and the bed so comfortable after a long day
Cons: No emergency exit
Location: Close to museums shops and main attrctions of the city all within walking distance
Friendly staff who could not do enough for us. Hotel beautiful but some road noise as in the centre of Florence. Close to everything which is a bonus. Breakfast good and bed so comfortable. No lift to first floor so some steps from the street. Really enjoyed our stay here would recommend
5 out of 5
Recommended
for Couples
by doc_martins from Nottingham

Beautiful small hotel in center of Florence

Posted Mar 5, 2014
Pros: We loved the feel and friendliness of the hotel. All the staff were warm, welcoming and helpful. The rooms well furnished and comfortable.
Cons: Nothing
Location: The hotel is smack bang in the center and a easy walk to everything.
This hotel was absolutely ideal for what we where looking for during our visit to Florence. The room was nice, clean and comfortable. We had a room overlooking the street (on the second floor) and it was not at all noisy at night - in fact early evening it was lovely to open the window and listen to the street hussle and bustle below. The staff at the hotel were all friendly and helpful. We ate at a couple of the restaurants they recommended and booked for us and were not disappointed in the least. They were always willing to find out more information about anywhere you wanted to visit and point it out on maps so you could find it easily. The breakfast (as some guests have commented) was small but absolutely ideal for what you need. There was a selection of cold and hot drinks, yogurts, cereals, breads and pastries, fresh fruits and veg, cheese and meats in addition to the fresh omelette or scrambled eggs you could request. There are a few steps to get up when you enter the street entrance, however being 5 months pregnant I didn't find these were an issue. Once you had finished the first flight you could take the lift to the reception and rooms.
5 out of 5
Recommended
for Everyone
by Glen from Auckland, New Zealand

Great hotel right in the centre

Posted Feb 24, 2014
Cons: Shower was a little small.
Location: What do you come to Florence for? Culture and Shopping. This hotel is right in the middle of it all.
Great hotel right in the centre of town amongst the top end stores. Super friendly staff who were very helpful whenever I had questions.
5 out of 5
Recommended
for Everyone
by gbro from Smithers

Amazing location

Posted Feb 21, 2014
Pros: Location and cleanliness as well the breakfast was great.
Cons: The bathroom had a bad smell. I found if I closed all the toilet lids and drains and the bathroom door it was okay.
Location: Best location. Walk to everything within 10 minutes. And shopping if you could afford the items. Gucci, Prada, Burberry, Mont Blanc. Etc.
Arrived and found the hotel to be in the best area of Florence. Then the desk clerk told us we were upgraded to the only suite in the hotel. It was very spacious, and on the top floor overlooking all the buildings. What a nice surprise.
5 out of 5
Recommended
for Couples
by melissa from chicago, il

Perfect location

Posted Jan 18, 2014
Cons: Shower is European style. Not a problem for us but it takes some effort to get situated.
Location: You can walk everywhere!
Friendly staff, helpful in booking dinner reservations, etc. perfect location to walk everywhere. Pretty room, big in size. Free wifi which is a must. Charming decor. Free breakfast that was ok. Lots of fruit, toast, eggs weren't great but an option and the attendant was very, very nice.
5 out of 5
Recommended
for Personal Event
by caitlin from new york, new york

LOVED my stay here!

Posted Jan 14, 2014 on Hotels.com
This was a perfect hotel experience. The staff was super friendly and helped me map out my visit, print necessary documents, and was just overall warm and attentive. The rooms were clean and I love the decor - it felt really special. I have stayed allover Europe, and this was one of my favorite hotels. The room was quite large, and the breakfast spread was lovely. The hotel is a hidden gem, located on the best shopping street, above the Gucci store. I woke up to the sound of cooing doves and church bells - totally great.
5 out of 5
Recommended
for Families
by A verified traveler

Perfect location

Posted Jan 6, 2014 on Hotels.com
Staff is really good and attentive
5 out of 5
Recommended
for Families
by A verified traveler

Beautiful and perfect location

Posted Jan 5, 2014 on Hotels.com
Very clean, beautiful decor, breakfast that stays open until late..ideal location. Sizeable rooms very comfortable
5 out of 5
Recommended
for Everyone
by Greg from Chicago, IL

Excellent Hotel Centrally Located

Posted Jan 3, 2014
Pros: Affordable rates, comfortable, secure room, free breakfast, free wireless, friendly staff, convenient & easy-to-find location.
Location: Centrally located in Florence, near the Duomo, Maria Novena Cathedral, Ponte Vecchio Bridge, several museums, and numerous excellent restaurants.
Roommate Isabella was very easy to find from the train station in Florence. It is centrally located near Florence's major attractions. Hotel staff was very friendly and helpful. Our rooms were relatively spacious by European standards and very comfortable. The hotel appeared to be very safe, I would not hesitate to stay there if I was travelling alone. The only potential issue is that reception is located on the second floor of the building, with no elevator from the ground floor. You have to walk up a flight of stairs before getting to the elevator, so if you have difficulty with stairs, this may not be the place for you, but if you don't mind a unique European experience, this is the place to stay. The free breakfast was a huge plus!
5 out of 5
Recommended
for Families
by A verified traveler

Beautiful...convenient location

Posted Jan 1, 2014 on Hotels.com
Beautiful hotel with roomy rooms, excellent staff. Lovely upscale location very convenient to the sites of Florence.