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Reviews of iH Hotels Firenze Select

3 out of 5
iH Hotels Firenze Select
Via Galliano, 24, Florence, Tuscany

Reviews

6.6
Rating 10 - Excellent. 29 out of 160 reviews" "
Rating 8 - Good. 60 out of 160 reviews" "
Rating 6 - Okay. 28 out of 160 reviews" "
Rating 4 - Poor. 22 out of 160 reviews" "
Rating 2 - Terrible. 21 out of 160 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

Reviews

4/10 Poor

Leslie

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Toilet clogged & wouldn’t flush. Moved rooms & it had a hole in the ceiling & very noisy on the street side. Asked to move back to origins room use the other toilet until they could fix it the next day as my daughter was ill. While in the shower the door was jammed shut. When I finally did it open it fell in on me & sliced my shin open. Marco was super nice but the other man was rude & sarcastic bringing me literally to tears.
Stayed 3 nights in Dec 2019
Response from Edo on Dec 26, 2019
Dear Madame , We are really sorry for any inconvenience could happen to you , during your stay at our Hotel, we chance your room immediately after your request , and asked to see more rooms , also we gave you multiple choice of rooms . Best Regards

2/10 Terrible

jonathan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Terrible place dirty
Stayed 2 nights in Oct 2019
Response from letiziag on Nov 22, 2019
Gentile Sig. Jonathan siamo spiacenti per la Sua recensione che appella la nostra struttura come terribile. Poichè la nostra filisofia è migliorarci, ci potrebbe cortesemente spiegare quali sono i motivi che la inducono a nominare in tale modo il nostro Albergo ? Cordiali saluti Letizia - iH hotels Firenze Select

10/10 Excellent

A.A.P., NYC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious, bed was big, bathroom had all that you need and it was close to the city center.
Stayed 6 nights in Oct 2019
Response from letiziag on Nov 18, 2019
Dear Guest we really thank you for the good review about our Hotel. Best regards Letizia - ih Hotels Firenze Select

4/10 Poor

Katya, Singapore

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old terrible location it’s 1 star not worth to stay for 109$ a day
Stayed 1 night in Sep 2019
Response from letiziag on Nov 18, 2019
Good Morning Mrs Katya we are sorry to know about your review, why you mention our Hotel like terrible ? Would you please explian the reason why ? We remain at your disposal Best regards Letizia - iH Hotels Firenze Select

6/10 Okay

Verified traveler

When i arrived to the property the receptionest saidbto me that there is a problem in the hotel regarding water fluid and they have booked a room in other hotel for me. Although the other hotel wasbbetter, but it was a very interrupting situation
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Jenifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019

2/10 Terrible

Rafat

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ruuuuuuun...
I checked out after one hour and half and they don't care to change the room for me. They have under ground rooms ( they were a cellar/ basement) with smell of damp and mold. You are just a number they don't care or even bother to smile. How did they get 3 stars with this type of rooms and services, I do not know.
Stayed 1 night in Aug 2019

8/10 Good

mohamed

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2019

8/10 Good

Ola

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful and super rude. Will not be returning to this place.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant staff and service
Great staff and helpful service 24/7.
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019

8/10 Good

Olena

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Stayed 4 nights in Aug 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel experience
Worst hotel experience I had in my life.. I wonder how it's rated 3* .. door keys not working, walls was not well painted furniture was very old, no wifi, air condition sound very loud so we couldn't sleep. breakfast very poor.. not recommended at all
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
I stayed very excellent hotel and convenient and happy sleep
Stayed 1 night in Aug 2019

8/10 Good

Steve, Gloucester

Traveled with partner
Liked: Cleanliness, staff & service
We knew when we booked that it was a little way out of the centre. Once we sussed the buses, all was good. It’s a reasonably price hotel and suited our one night stay
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveler

Stayed 2 nights in Jun 2019

4/10 Poor

Rachel

Liked: Cleanliness
Disliked: Staff & service
Review
We had a late flight and got to the hotel around midnight, we stood outside a locked door for about 35 minutes before the night guy showed up to let us in and brought us to our room without a key which we had to get th he next day. The air conditioning was barely functional and it was over 35 degrees outside and very hot in the room. The door did not close properly without slamming it closed to lock. It was clean, but would not stay again.
Stayed 2 nights in Jun 2019
Response from Mattia - Front Office on Jun 26, 2019
Dear Miss. Rachel, thank you for your review, this is very important for us. I'm sorry that you had to wait outside for half an-hour but you need to know that the person who works here during the night has to go around and check the situation in the hotel and he's alone. About the other problems in the room you could have tell immediately so we could fix the issues. We hope to see you again to prove you our commitment. Best regards

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Absolutely horrible. I got put in a room next to reception without any sound proofing so I could hear everything that was going on on the ground floor. The air-conditioning didn’t work nor did the plugs in the room. I had to use my portable charger to charge my devices as the staff didn’t have any solution. At night an unbearable humming noise coming from outside the room made it impossible to sleep even for a heavy sleeper like me with earplugs in. The staff refused to change my room saying there was nothing they could do and were very unfriendly. It was so bad that I had to check out of the hotel the next day, never had a worse experience on a holiday ever.
Stayed 3 nights in Jun 2019
Response from Mattia - Front office on Jun 24, 2019
Dear guest, i remember your situation, I understand and I apologies. I have to point out anyway that in the night you ask several times to the collegue to change the room and he answered very kindly that we were full in the night and that we could have changed the room the day after. We are very sorry for the situation that occurred to you, best regards

6/10 Okay

Chelsea

Disliked: Cleanliness, staff & service, room comfort
An option but consider your pros and cons.
This was our hotel when we had gotten our other one cancelled. We didn’t get the room we originally paid for and when I said something he corrected himself. It ended up being a complex across the street and down about 200 meters. No elevator. The place was VERY small. Apartment style was very basic and no where near up to date. The stairs were very narrow and steep and were spiral. Make sure you don’t have bad knees when booking this place. The place had NO air conditioning though they say they do but windows did open and at the time of year it still gets down cold at night. No screens in windows and was buggy that night. Bed was rock hard and pillows were thin. The place didn’t look ready to have people. The walls were thin and you couldn’t hear neighbors. But the view in the morning was magnificent with the sun rise. Breakfast was included and basic but good.
Stayed 1 night in May 2019
Response from Mattia - Front office on Jun 24, 2019
dear guest, thank you for sharing your opinion with us, this is very important for the staff. We are sorry about the inconvenient that occurred to you during your stay, we hope to see you again to show you our improvement, Best regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice cozy place on the top floor. Had a lift and decent shower. Great price, just had to deal with taxis to the old quarter.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Good hotel
Clean room, good WiFi. Walk in 5 min to Bus stops. Very good breakfast. The mattress need to be replaced.
Stayed 3 nights in May 2019
Response from Mattia on Jun 28, 2019
Dear guest, thank you for your good review about our Hotel, for us is important to improve day after day.. Sorry for the mattres, we will take your advice to give the best service possible. Best regards

8/10 Good

Renato

Liked: Cleanliness, staff & service, room comfort
Far from the crowd
Stayed 9 nights in Dec 2018
Response from Mattia - Front Office on Jan 15, 2019
Dear Mr. Renato, thank you for the general appreciation of our work, it's very important for us as a stimulus to improve day after day. We look forward to see you again as our guest

8/10 Good

Jaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Budget stay near city-centre.
For the price we paid..it was a pretty good stay. Location wise..a bit on the other side of the major tourist attraction and city. But still, very good place around the city. breakfast in the morning was good too. They helped us store the luggage without any complaints. Check in and out was fairly quick. The only particular downside was the wifi which was very poor. Overall, a good stay.
Stayed 1 night in Dec 2018
Response from Luca - Guest service agent on Jan 13, 2019
Dear Jaya, Thanks for your review. We are glad to see that you appreciated your stay. We invite you to come bank soon Best regards

6/10 Okay

Verified traveler

Location is good and close to public transportation. Wifi doesn"t work in room.
Stayed 3 nights in Oct 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2018

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Florence hotel
Needed a last minute room as my car was stuck in a parking garage overnight. This place was had available rooms. Not bad overall.
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

6/10 Okay

Don

Disliked: Cleanliness
Disappointing.
Our friend’s room had variable hot water, the breakfast was sub par, the carpet in the breakfast room was dirty, one bedside lamp was burnt out, one night they didn’t Make up the room, the next night they neglected to replenish the plastic glasses.
Stayed 4 nights in Sep 2018

8/10 Good

Janette, Alliston

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
We booked when we landed so we took what we could get. It was ok for what we wanted. Great staff.
Stayed 1 night in Sep 2018

6/10 Okay

Joe, Toronto

Disliked: Room comfort
Beds were infested with some biting bugs. The parking space is tiny.
Stayed 2 nights in Aug 2018

10/10 Excellent

N, Monterrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, kind of far from City attractions, but good price.
Stayed 2 nights in Sep 2018

6/10 Okay

simone

Nice place
Nice place to stay, looks a little dated
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 4 nights in Sep 2018

6/10 Okay

Michael

Liked: Cleanliness, staff & service
You get what you pay for
Not had cocopops for breakfast in over thirty years. Forgot what I was missing! Having said that, other alternatives unimaginative and rather bland. Hotel in need of some TLC, kept clean and tidy by sraff who were all lovely. WiFi can't manage peak demand. Air conditioning in our room seriously overdue for a service. Local area a bit run down, found one lovely bar which might not be to everyone's taste? Very welcoming and inexpensive. Would be good for train station if it were not for one way system, taxi drivers very apologetic! Pleasant, easy walks into centre.
Stayed 3 nights in Sep 2018

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Not great
The beds were rock hard, air conditioner rattled and generally the stay wasn’t great.
Stayed 4 nights in Aug 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Not the greatest experience unfortunately.
- The hotel has thin walls...we could hear other guests and cleaners throughout our stay. - Could feel the springs through the bed - Pillows were rock hard - Fridge was hot and had to keep cupboard that it was in open to keep it cool -TV did not work - Poor lighting - Gaps in bathroom roof above shower Overall in need of repair.
Stayed 3 nights in Aug 2018

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Donell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Air condition :)
good air-conditioning! a little bit out of the way. Its a walk to the train station and not many restaurants around, but a short walk away. Its quite though! The bed was a rock, but we were just happy for the air-con. Walls are a little thin, but didn't disturb us much. overall good stay.
Stayed 2 nights in Jul 2018

6/10 Okay

Alexandra

Stayed 3 nights in Jul 2018

10/10 Excellent

Sultan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the best hotel
This hotel is amazing we also booked three more days The reception have such good manners and very up with all the info Breakfast is good and rooms are excellent I would love to come back here
Stayed 2 nights in Jul 2018

8/10 Good

Stefano

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Letizia on Jul 28, 2020
Gentile Sig. Stefano Grazie per il giudizio che lasciato per la nostra struttura Augurandoci di poterLa accogliere nuovamente porgiamo Distinti saluti Letizia

2/10 Terrible

Lars

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Nie wieder
Das Hotel ist eine Katastrophe, zuerst war der Check in total unfreundlich und genervt und dann haben wir unser Zimmer in einem anderen Hotel auf der gegenüberliegenden Straßenseite bekommen. Das Zimmer war einfach nur eine Katastrophe. Das Sofa, das noch nicht bezogen war , war voller weißer Flecken ... wo die wohl herkommen.... und sonst war alles im Zimmer nur dreckig und ausgelutscht! Wir haben dann das Hotel einfach verlassen und haben uns ein anderes Hotel zusätzlich gebucht! Nie wieder diese Bruchbude!
Stayed 1 night in Jul 2020
Response from federico on Jul 18, 2020
dear Mr Lars We are sorry to the inconvenience occured but in relation to your reservation but you had been informed that the booking due to the covid 19 situation was at the Hotel IH Firenze Select Executive which is located opposite the main building once you entered the room if the room was not to your liking you could have informed the reception and we would have changed the room the reception had no complaints on the day of your arrival or on the day of your departure that the room was not clean however, we thank you for your opinion that will help us improve on some aspects and we hope to be able to welcome you and your family in the near future to show you that the suggestions of our guests are very important. Best Regards federico

4/10 Poor

Desirèe

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi dispiace dover segnalare un soggiorno scadente. Dalla pulizia dell'hotel, alla mancanza di cortesia in reception, al servizio colazione che chiude con anticipo di un'ora sull'orario previsto. Tra le altre cose, in quanto studentessa dell'università di Firenze, ho chiesto il modulo di esenzione dal pagamento della tassa di soggiorno e mi è stato detto che non esiste un regolamento in tal senso. Ovviamente il tutto smentito dal sito del comune, in cui chiaramente è riportato tutto ciò. Non consiglio il posto e non ci ritornerò sicuramente.
Stayed 2 nights in Feb 2020
Response from Letizia on Feb 10, 2020
Gentile Sig.ra Desirèe ci dispiace apprendere della spiacevole esperienza da Lei riportata Per quanto riguarda il Suo appunto sulla pulizia, La informiamo che ci avvaliamo di un servizio esterno che cura tale aspetto, sarà pertanto nostra cura approfondire la questione con detta Società. Sarà atresi' nostra cura approfondire circa la mancata cortesia che Le è stata riservata. Riguardo le colazioni, abbiamo avuto un problema tecnico che ci ha costretti a chiudere con anticipo sulle colazioni, ci scusiamo per il disagio Riguardo alla normativa sulla tassa, se iscritta all'università si richiede che venga fatta richiesta di esenzione al check in, dovrebbe comunque presentare regolare tesserino, per contestazioni, visto che è stato già emesso documento fiscale e il pagamento va al comune, puo' fare direttamente reclamo allo stesso comune. Scusandoci per il disagio porgiamo Cordiali saluti

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Excellent rapport qualite prix avec ub petit dejeuner continental de qualite
Stayed 3 nights in Dec 2019

8/10 Good

Quang khai

Traveled with group
Liked: Cleanliness, staff & service
Dommage pas restauration à 12h00 et de dîner le soir. Pas de bar pour boire un coup...
Stayed 2 nights in Dec 2019

10/10 Excellent

Paris Raziel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La stanza era pulita, l'impiegato di notte molto gentile e il resto del personale molto bravo, tranne l'uomo della reception nel mattino che ha un atteggiamento più serio, la fermata del tram è a circa 500 metri, in una zona tranquilla e sicura, la stanza era molto grande e la collazione soddisfacente
Stayed 4 nights in Dec 2019

6/10 Okay

Salvatore

Business traveler
Esperienza discreta
Struttura datata, arredi datati pulizia buona, colazione buona, personale disponibile.
Stayed 2 nights in Nov 2019