Ratings based on 2 Verified Reviews

They paid and stayed. We double-checked.
1.0 out of 5
1.0 Room cleanliness
1.5 Service & staff
1.0 Room comfort
1.0 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by Dave from Portsmouth, UK

Very poor and unclean

Posted Jun 25, 2013
Pros: Nothing
Cons: Everything
Location: Ok but not a nice area.
A very disappointing experience altogether. Booked a superior room but it was nothing more than very basic. No toilet, a shower that only dribbled water. The shared toilet would not flush properly and was filthy. Don't book this hotel!!!
1 out of 5
for Families
by A verified traveler

Not open when we arrived.. had to stay elsewhere.

Posted Feb 1, 2013 on Hotels.com
We got to the hotel about about 3:30 and no one was there to let us in. The door was locked and although we stood there and rang the bell for 1/2 an hour no one responded. We had to make other arrangements and are now staying at another hotel. The Souvenir hotel entrance is disgusting and dirty...I can't imagine what was on the other side of the door. I went back later and rang the bell again and no one answered then either. This hotel should not be in your list of accommodations. It truly is unbelievable. Then we got home we found they had charged us for 2 nights. Although we complained to hotels.com we have not heard back from them.