Lobby sitting area

Reviews of Strozzi Palace Hotel

4 out of 5
Strozzi Palace Hotel
Via de Vecchietti 4, Florence, FI

Reviews

8.4

Very Good

Rating 10 - Excellent. 175 out of 465 reviews" "
Rating 8 - Good. 199 out of 465 reviews" "
Rating 6 - Okay. 69 out of 465 reviews" "
Rating 4 - Poor. 14 out of 465 reviews" "
Rating 2 - Terrible. 8 out of 465 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alethea

Stayed 2 nights in Nov 2023
Response from Strozzi Palace Hotel on Mar 23, 2024
Apprezziamo davvero il tuo feedback positivo! È fantastico sapere che hai avuto un'esperienza così meravigliosa presso la nostra struttura. Non vediamo l'ora di darti nuovamente il benvenuto presto!

2/10 Terrible

Pietro, BERINGEN

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
was not good at all. Because of the noise and the bad service
Stayed 1 night in Oct 2023

10/10 Excellent

cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely!
It’s a lovely classic hotel. Great location with a very nice breakfast.
Stayed 1 night in Oct 2023
Response from Strozzi Palace Hotel on Oct 23, 2023
Thank you so much for your kind words! We're delighted to hear that you enjoyed your experience with us. Your satisfaction is our priority, and we look forward to serving you again in the future.

2/10 Terrible

Christopher

Stayed 5 nights in Oct 2023

10/10 Excellent

George, West Vancouver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
And the hotel staff were very polite and attentive, they went out of their way to make sure that our stay went without issues
Stayed 1 night in Oct 2023
Response from Strozzi Palace Hotel on Oct 15, 2023
Thank you so much for your kind words! We're delighted to hear that you enjoyed your experience with us. Your satisfaction is our priority, and we look forward to serving you again in the future.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Strozzi Palace Hotel on Oct 23, 2023
Thank you so much for your kind words! We're delighted to hear that you enjoyed your experience with us. Your satisfaction is our priority, and we look forward to serving you again in the future.

10/10 Excellent

Fedor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Excellent large and clean room for two people are staying. Recommend!
Stayed 3 nights in Sep 2023
Response from Strozzi Palace Hotel on Oct 23, 2023
Thank you so much for your kind words! We're delighted to hear that you enjoyed your experience with us. Your satisfaction is our priority, and we look forward to serving you again in the future.

10/10 Excellent

Bakhom

Stayed 2 nights in Aug 2023

10/10 Excellent

TIE

Stayed 2 nights in Jul 2023

10/10 Excellent

Seamus

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and great location!
Stayed 1 night in Jul 2023

8/10 Good

Ravi A

Liked: Cleanliness, staff & service, property conditions & facilities
Simply awesome. Great for families. Very tiny elevator so I ended up climbing 4 stairs several times. Good breakfast. Friendly staff. I would go again here
Stayed 2 nights in Jun 2023

8/10 Good

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Florence! Hotel staff are very accommodating. Hotel had an elevator which is a plus. Rooms are spacious with air conditioning and free breakfast. Would stay here again!
Stayed 1 night in Jun 2023

2/10 Terrible

Kelly

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This is NOT a 4 star hotel. I don’t understand how this property has such a great rating. Avoid. Upon arrival, you have to carry luggage up stairs to get to elevator. Reception is on level 1. No bellhop although when booking said there was one. Checking in - reception did not go over what in the mini bar was complimentary and what was not. Told us our room was on the 5th floor, which required taking elevator to the 4th and then carrying luggage upstairs. I asked “we have to go up the stairs again?” in disbelief. Reception did not ask if we needed assistance. Room - this room was essentially in the attic. Stuffy as if no one had been there in ages. Killed 2 bugs in first 20 mins. Dead bug in shower. Shower was tiny. I am 5’6 135lbs and felt very restricted. Room was quite large, but did not resemble photos. Found a bug deterrent wall plug in the closet, which we ended up plugging in ourselves. Toiletries - we had 2 shower caps, 1 cup (2 people), towels, and hand soap. No shampoo, body soap, lotion, or standard toiletries that would be expected, especially at a 4 star hotel.There was a bottle of hand soap in the shower. I had to go ask reception if they had shampoo and shower gel and they sent the maid to our room, who was confused what i was asking for but ended up bringing the right missing items after explaining. Pros - location and room size. Nothing else. Could have booked something for less money that would’ve been much better quality!

8/10 Good

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Sheri, Sherrill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful building. we had a room on the top floor and it was adorable. breakfast area so elegant and delicious food. loved it!

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very fine accommodations. I highly recommend planning to eat dinner at their establishment!
Stayed 1 night in Apr 2023

10/10 Excellent

Gerald Lee

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel did an excellent job and went out of their way to accommodate our parking needs. We would definitely stay there again when I'm in Florence.
Stayed 2 nights in Mar 2023

6/10 Okay

John

Good hotel with excellent location. Only negative is the thin walls between rooms. Very noisy between rooms
Stayed 1 night in Oct 2022

10/10 Excellent

Tarek

Stayed 3 nights in Sep 2022

10/10 Excellent

Jane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room with chandelier. Excellent location for the train station and lots of restaurants. Many choices at the breakfast buffet.
Stayed 3 nights in Sep 2022

10/10 Excellent

Yaoxin, Richmond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful stay!
Stayed 1 night in Sep 2022

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very convenient to all the sites in Florence. Excellent location and walkable from the train station and around. Luca from the front desk was extremely helpful with everything. The morning breakfast area was very good. If you could not find something to eat then there is something wrong with you. Highly recommend this hotel.
Stayed 4 nights in Sep 2022

10/10 Excellent

Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Aug 2022

10/10 Excellent

Joanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived, we had just been rear ended in our rental car and it was very hot. Cecilia was so helpful! She brought us cold water and made the check-in process very easy. She handled the valet for our car and took us straight to our room. The room was clean and comfortable, very pretty and a great bathroom. Easy to walk anywhere from here and loads of good shopping and restaurants nearby. At checkout, she held our luggage while we went out for the day and our car was returned promptly when we needed to leave. The breakfast was great! Highly reccomend.
Stayed 2 nights in Aug 2022

10/10 Excellent

vishal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location & Friendly staff
Stayed 2 nights in Aug 2022

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jul 2022

8/10 Good

Erica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The strozzi palace hotel has a great location for walking to all the sites. Staff was super helpful, took our car to parking lot and ensured it was back in time for early morning flights. Room clean, bed comfortable… only complaint would be that air conditioning didn’t cool the room and even when the temperature was adjusted down it still didn’t cool the room.
Stayed 1 night in Jul 2022

2/10 Terrible

Jeannette, Miami

Traveled with family and small children, Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst experience ever! After a long 5 hour drive to the hotel just to be informed that they had overbooked and we didn’t have a room, worst feeling ever. The person in the front desk didn’t even care at all. We were informed that they didn’t have our contact information, which is a lie, to let us know, and then they booked us on another hotel not in a centralized location. If I could rate the hotel less than 0 I would. The other 2 families traveling with us also had a terrible experience at this hotel, no parking provided. Do not stay in this hotel. Worst experience ever!!
Stayed 2 nights in Jun 2022

10/10 Excellent

Dirk

Stayed 2 nights in Jun 2022

8/10 Good

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location close to key attractions
This is a decent 4 star hotel in a great central location. Pluses: location, good price, clean room with good quiet aircon and wifi, comfortable bed. Warm welcome from staff. Minuses: lots of stairs and decor is a bit dated.
Stayed 1 night in Jun 2022

6/10 Okay

Nancy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Too many stairs before you get to elevator to access the reception. Dirty laundry on the floor in the elevator each morning
Stayed 3 nights in Jun 2022

8/10 Good

John

Stayed 1 night in Jun 2022

10/10 Excellent

Gena

Stayed 1 night in May 2022

10/10 Excellent

Katie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location & friendly staff!
Stayed 1 night in May 2022

8/10 Good

Francesco

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
very close to the city center great location!
Stayed 4 nights in May 2022

6/10 Okay

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Location and cleanliness were great. Tiny rooms and poor breakfast counter-balanced the good aspects.
Stayed 2 nights in May 2022

10/10 Excellent

Lynne R

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location, friendly staff
Stayed 2 nights in Apr 2022

8/10 Good

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Apr 2022

8/10 Good

Monica

Stayed 1 night in Apr 2022

10/10 Excellent

Regina

Stayed 1 night in Apr 2022

10/10 Excellent

Metaxia

Stayed 2 nights in Feb 2022

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2021

8/10 Good

Nick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, well located hotel with friendly staff
Great find this hotel.... Very well located hotel, friendly staff, comfy bed, good sized room and bathroom. Bedroom had big wardrobe and a free safe. Good wifi in hotel. Breakfast was free but a bit basic. No parking, didn't use their service as it was cheaper to drive to garage and park ourselves. Great value for the good quality on offer at the hotel and the location is fantastic.
Stayed 2 nights in Nov 2021

6/10 Okay

Shauna

Stayed 5 nights in Oct 2021

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very cute, boutique hotel close to everything in Florence - the Duomo, unique cathedrals, very interesting museums, dining - everything that Florence has to offer, all within walking distance! We thoroughly enjoyed our stay at the Strozzi Palace Hotel!!
Stayed 4 nights in Oct 2021

10/10 Excellent

Scott, Nepean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was perfectly located in Florence and we were able to access the sites with ease. Check in and check out were smooth and easy. The bed in the room was comfortable and the room had a great feel to it.
Stayed 2 nights in Oct 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My reservation was changed to another a day or so to Novo Rio a day before without warning. This review is for the Novo Rio. Excellent hotel but contemporary and farther from the train station.
Stayed 2 nights in Sep 2021

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous location, very comfortable hotel, helpful staff.
Stayed 4 nights in Sep 2021

8/10 Good

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice experience
Very happy with our stay mainly because we booked a really spacious junior suite and the fantastic location walkable to every attraction. Hotel is tucked away one block from busy Piaza della Republica on a quiet street. This more than made up for the less than impressive entry up a narrow stairway to the elevator and reception. There is always at least person at reception desk who is always kind and helpful.
Stayed 3 nights in Sep 2021

10/10 Excellent

Miriam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were exceptional
Stayed 1 night in Sep 2021