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Reviews of The Westin Excelsior, Florence

5 out of 5
The Westin Excelsior, Florence
Piazza Ognissanti 3, Florence, FI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 240 out of 326 reviews" "
Rating 8 - Good. 57 out of 326 reviews" "
Rating 6 - Okay. 21 out of 326 reviews" "
Rating 4 - Poor. 6 out of 326 reviews" "
Rating 2 - Terrible. 2 out of 326 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time here and will keep coming back. Love how everything is walkable without being in the thick crowds of Florence. Hotel and staff are incredible and very knowledgeable. Will keep coming back.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at The Westin Excelsior hotel. The rooms were beautiful, service was excellent, and the staff could not have been more friendly and helpful!
Stayed 2 nights in Nov 2023

6/10 Okay

ROBERT

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Very overpriced compared to other hotels we stayed at in Italy on the trip with less amenities.
Stayed 2 nights in Sep 2023

10/10 Excellent

Madlyn

Stayed 1 night in Sep 2023

10/10 Excellent

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great traditional hotel. Lovely location on the Arno. A service
Stayed 4 nights in Aug 2023

6/10 Okay

Dmitri

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Liked location, view. Disliked staff and service
Stayed 3 nights in Jul 2023

10/10 Excellent

Meri

Stayed 1 night in Jun 2023

10/10 Excellent

Rina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved being right next to the Arno River. It was an easy walk to the Oltrarno area and just as easy to get to the main sites of the city. Our room was surprisingly large, but the windows were placed oddly high so that we could only look out of one of them from a small set of stairs if we tiptoed. The views from the rooftop bar were magnificent! We'd stay here again.
Stayed 6 nights in May 2023

10/10 Excellent

Mikhail, Redmond

Stayed 7 nights in Apr 2023

10/10 Excellent

Karen

Stayed 2 nights in Apr 2023

10/10 Excellent

kostantinos, LORTON

Stayed 3 nights in Mar 2023

8/10 Good

Deborah

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Everything was great about this property except it was a little to old and dark for my taste.
Stayed 2 nights in Feb 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding stay!
Amazing staff and in a great location.
View from our room.
Sits on the Arno River
Stayed 6 nights in Feb 2023

10/10 Excellent

Duane, Marshfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, is elegant and very quiet rooms, I enjoy the view from my balcony
Stayed 6 nights in Jan 2023

10/10 Excellent

Helen Mary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional in every way!! Just perfect!

6/10 Okay

Nicholas

Traveled with family and small children
Liked: Cleanliness, staff & service
Bar service was limited to roof top bar and restaurant, lobby area lacked bar service for quite meeting.
Stayed 6 nights in Sep 2022

10/10 Excellent

Carla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022

10/10 Excellent

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Florence Hotel on the Arno
Great hotel. Our room had a beautiful view of the Arno from our balcony. Hotel staff were very helpful. Great central location!
Stayed 8 nights in Aug 2022

10/10 Excellent

emma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful !!!!
Stayed 5 nights in Sep 2022

10/10 Excellent

Paul

Stayed 5 nights in Aug 2022

10/10 Excellent

Jorge F

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Honest, happy and very kind S
Stayed 4 nights in Aug 2022

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was great, mentioned that it was my birthday and they brought us some prosecco and macaroons. Building is really unique and location is prime too. HIhgly recommend!
Stayed 5 nights in Aug 2022

10/10 Excellent

ZHuoming, Los Gatos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly & well trained staffs. Felt very comfortable. The location is the best.
Stayed 2 nights in Jun 2022

10/10 Excellent

Frank

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our fourth time at the property. Staff is always friendly and professional. Not inexpensive, but true value as the rooms are incredibly clean, plenty of amenities, great location to walk to the Duomo, Academia, Uffizzi, etc. Concierge service has never let us down on restaurant recommendations/reservations. First class.
Stayed 3 nights in May 2022

8/10 Good

Carmen

Stayed 7 nights in May 2022

10/10 Excellent

Cathryn

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The size of the room, sheets, comfort of the bed, amenities, rooftop restaurant, breakfast buffet, location near the Arno—all great!
Stayed 4 nights in Apr 2022

10/10 Excellent

Ricardo, Houston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views from the terrace and bar are magnificent. The rooms are very big even for American standards. The staff is super friendly and attentive. The location next to the Arno and overlooking Ponte Vecchio nut not next to it and its crowds is superb.
Stayed 3 nights in Apr 2022

10/10 Excellent

Mackenzie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in the perfect location for a stay in Florence. The concierges went above and beyond to help us with several different questions and reservations during our stay. We will definitely be returning!
Stayed 3 nights in Apr 2022

6/10 Okay

Judy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Location is perfect by the river. View from restaurant amazing. Typical posh Westin. Way too expensive for what it is honestly. Guests did not adhere to Italy mask mandate and crowded onto elevators to and from rooftop bar restaurant. Staff was delightful.
Stayed 3 nights in Apr 2022

4/10 Poor

David

Traveled with family
Disliked: Staff & service
Where do I start? No tv, ordered a bucket of ice, instead got a glass half full, 10 euro coke, water pressure low, no glasses, had 2 cappuccino’s and cereal but charged for 2 breakfast buffets, do not disturb sign broken but not replaced therefore staff woke us up, on a more positive note the concierge staff (alesso) was great, having worked for Marriott for 22 years, I was very disappointed.
Stayed 3 nights in Apr 2022

10/10 Excellent

Ahmad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Apr 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing.
Stayed 2 nights in Dec 2021

10/10 Excellent

Rashid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property. Well maintained.
Stayed 1 night in Nov 2021

10/10 Excellent

Helen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff are exceptional!
Stayed 6 nights in Nov 2021

10/10 Excellent

Alya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was amazing. The room is stunning and the stuff is very friendly
Stayed 2 nights in Nov 2021

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Westin in Florence
The staff are incredible from check in to concierges. The rooftop bar and deck were amazing! It’s one of the best views ever! The bed was amazing! It made my last night in Florence the best!
Stayed 1 night in Oct 2021

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service.
Stayed 7 nights in Oct 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small rooms, but lovely hotel. Excellent concierge!
Stayed 1 night in Oct 2021

10/10 Excellent

Anna

Stayed 1 night in Sep 2021

10/10 Excellent

Amar

Stayed 2 nights in Sep 2021

4/10 Poor

Kenneth

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I very much wanted to like this property. Unfortunately, for the cost per night, this hotel was a major let down. It certainly does have a wonderful rooftop restaurant but unfortunately the service there and everywhere else in the hotel was poor.
Stayed 1 night in Aug 2021

10/10 Excellent

Dmitri

Stayed 1 night in Aug 2021

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2021

10/10 Excellent

Thibault

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

2/10 Terrible

Verified traveler

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Everything everything everything everything! Nothing more to say perfect
Stayed 13 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Staff are exceptional! Beautiful hotel in the best position in Florence!
Stayed 4 nights in Nov 2019

10/10 Excellent

Kris, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was amazing, the rooms Large spacious and beautifully decorated. The staff were incredible !!
Stayed 2 nights in Nov 2019

10/10 Excellent

Rami

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Nov 2019