Snack bar
Check availability

Reviews of Hotel Casona de La Isla

3 out of 5
Hotel Casona de La Isla
Calle 30 de Junio, Flores, Peten

Reviews

8.8

Excellent

Rating 10 - Excellent. 125 out of 243 reviews" "
Rating 8 - Good. 84 out of 243 reviews" "
Rating 6 - Okay. 25 out of 243 reviews" "
Rating 4 - Poor. 5 out of 243 reviews" "
Rating 2 - Terrible. 4 out of 243 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family run hotel, that make feel like welcomed.
Stayed 3 nights in Apr 2024

10/10 Excellent

Roberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Breakfast was great, and other lunch options we tried were tasty. Room was very clean, and the staff were very attentive. Thank you for a great stay
Stayed 2 nights in Mar 2024
Response from Kelly Guzmán on Apr 4, 2024
Hola Roberto, que gusto saber que su estancia en nuestro hotel fue genial agradecemos cada uno de sus comentarios, eso nos motiva a seguir mejorando día con día. Esperamos regrese muy pronto!

10/10 Excellent

Eric, Rochester

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A/C was working well! We were in what they call an apartment across the street. It was spacious with a kitchenette, large bathroom and bedroom without windows. It’s very colonial looking from the outside. Very noisy during the day, but quiet at night. You can use the pool in the hotel across the street. Breakfast on the terrace overlooking the lake was fine. Great little place on the island of Flores.
Stayed 1 night in Apr 2024
Response from Kelly Guzmán on Apr 3, 2024
Hola Eric, que agradable saber que su estancia en nuestras instalaciones fue agradable. Agradecemos y valoramos mucho su comentario.Nos encantara tenerlo pronto de vuelta.

10/10 Excellent

Henry Carlo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the price. Nice pool and jacuzzi.
Stayed 1 night in Mar 2024
Response from Kelly Guzmán on Mar 26, 2024
Buen día Henry, muchas gracias por su comentario. Esperamos vuelva pronto.

8/10 Good

Paula

Liked: Cleanliness, staff & service
Hotel is old, but nice. Great location and pool. Only complaint would be the chairs around the pool are not in proper condition.
Stayed 3 nights in Mar 2024
Response from Kelly Guzmán on Mar 26, 2024
Hola Paula, muchas gracias por su comentario y recomendación, tomaremos en cuenta su punto de vista. Esperamos tenerla de vuelva muy pronto.

10/10 Excellent

Victor, Washington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Robert, Rumney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, staff, and dining. Central location on the malecón. Well equipped for extreme heat. My favorite of all the places we stayed throughout Guatemala.
Stayed 1 night in Mar 2024
Response from Kelly Guzmán on Mar 4, 2024
Buena tarde Robert, muchas gracias por su preferencia es un honor para nosotros poder serviles.Esperamos vuelva pronto!

8/10 Good

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay here. I ended up in an alert ent across the street which I initially wasn’t to happy about but it turned out be the best option. No view of the lake but very quiet and cool (temp) apartment with a little kitchen to make your own meals if you want. A better a Option than staying in the hotel which is very noisy with the other guests and music from the bar.
Stayed 6 nights in Jan 2024
Response from Kelly Guzmán on Mar 4, 2024
Hola Tim, que gusto que disfruto su estadía con nosotros. Es un gusto poder serviles.La opción de apartamentos frente al hotel es muy buena.Saludos,

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot, great service, good food, friendly, helpful staff
Stayed 2 nights in Feb 2024
Response from Kelly Guzmán on Feb 26, 2024
Buen día William, agradecemos mucho sus comentarios eso como equipo nos motiva a seguir mejorando...Esperamos regrese pronto!

10/10 Excellent

Jaydeep, Edison

Stayed 2 nights in Jan 2024

10/10 Excellent

gerwin, bell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with the family. The service was excellent and the staff was very friendly. Property was beautiful and clean. Definitely would stay here again!
Stayed 1 night in Jan 2024
Response from Kelly Guzmán on Jan 30, 2024
Hola buen día, muchas gracias por sus comentarios nos llena de satisfacción y alegría saber que su estadía en nuestro hotel fue agradable.Esperamos serviles de nuevo muy pronto!Saludos,

10/10 Excellent

Rui

Great location. Bar /restaurant overlooking lake.
Stayed 1 night in Jan 2024

8/10 Good

joseph, chino

Liked: Cleanliness, staff & service, property conditions & facilities
It's on the waterfront so great view in the morning having their free breakfast...they do someone who speaks English on the front desk. I was charged $14 on check in and they couldn't tell me what it was for or it seemed like what she was saying.
Stayed 2 nights in Jan 2024
Response from Kelly Guzmán on Jan 16, 2024
Hola Joseph, que agradable saber que le agrado nuestro hotel.En referencia a su cargo, le comento que el consumo fue realizado por usted en nuestro bar a las 3:00 p.m. el 14/01/24 los consumos fueron 2 cervezas gallo y Bloody Mary, disfrutando la final del real Madrid.Esperamos vuelva pronto!

10/10 Excellent

Ronna

Liked: Amenities
Stayed 3 nights in Jan 2024

10/10 Excellent

Nikolay

Liked: Cleanliness, staff & service, amenities
It's ok
Stayed 1 night in Jan 2024

8/10 Good

Christine

Traveled with partner
Liked: Cleanliness, property conditions & facilities
It was good but they put us across the street from the property which we werent expecting as we picked a lake front hotel to be lakefront
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 2 nights in Dec 2023

10/10 Excellent

Ramesh

Stayed 1 night in Dec 2023

8/10 Good

Gaurav

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An older property, but quite charming, and right on the lake. The rooms were quite adequate, and the staff super helpful. There is a loud bar right next door, so make sure you have tight earplugs! There's no elevator. The breakfast was superb.

10/10 Excellent

DEAN

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying at the Casona de la Isla for several years now and have usually stayed in the main hotel. In the main hotel the rooms are small but sufficient and the prices are reasonable. This time they put me in the apartments across the street which are spacious and brighter. I recommend them as an option. One of my favorite things about the hotel is the bar restaurant area overlooking the lake where we usually eat breakfast. There is a great view in the morning and some spectacular sunsets over the lake in the afternoon. The staff are friendly and accomodating. I recommend the hotel. I am usually there once or twice a year.
Stayed 6 nights in Nov 2023

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Pablo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Adriene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very nice. The property is clean and the bed was comfortable. Nice view of Santa Barbara island. I like the smell of their soap too. The wifi works, and the breakfast was delicious. They let me drop off bags since I arrived before check in & let me leave bags on day of check out until I went to the airport, so I was much freer to walk around.
Stayed 1 night in Sep 2023
Response from Kelly Guzmán on Oct 7, 2023
Buen día Adriene, muchas gracias por sus comentarios nos agrada saber que su estadía con nosotros fue agradable, Esperamos vuelva pronto!

10/10 Excellent

Venessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view
Stayed 2 nights in Aug 2023

10/10 Excellent

Alfonso

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was like an apartment, with kitchen and living room, air conditioned, and TV. Restaurant overlooking the lake makes it very relaxing. All employees were very nice all the time. Would visit and stay again.
Stayed 1 night in Aug 2023
Response from Kelly Guzmán on Aug 16, 2023
Buen dia Alfonso, muchas gracias por su comentario que gusto nos da que su estancia fue agradable.Esperamos vuelva pronto!

10/10 Excellent

ASHLEY L

Stayed 1 night in Aug 2023

10/10 Excellent

Edgar

Stayed 2 nights in Aug 2023

8/10 Good

jose, miami

Stayed 3 nights in Jul 2023

10/10 Excellent

Paloma

Liked: Cleanliness, staff & service, property conditions & facilities
This place is so special. It has heart. The location is perfectly situated on the water so you get a stunning view. The property is very well maintained and the staff is so friendly and welcoming. Breakfast was so fresh and delicious and the towel art!!! OMG! I was blown away every time my room was cleaned. So grateful for such a lovely stay!
Stayed 3 nights in Jul 2023
Response from Kelly Guzmán on Jul 18, 2023
Hola Paloma, gracias por compartir su experiencia con nosotros, eso nos motiva a seguir mejorando día con día fue un placer poder servile. Esperamos vuelva pronto!

2/10 Terrible

Yolanda

Traveled with family and small children
The room given to us was across the street of the hotel. To use the pool and hot pool we had to cross the street. Super inconvenient
Stayed 1 night in Jul 2023

2/10 Terrible

George

Stayed 1 night in Jul 2023

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Would definitely stay again. Staff was very friendly and helpful, the breakfast was fast, good and filling. Loved our stay and would go back.
Stayed 2 nights in Jun 2023
Response from Kelly Guzmán on Jun 29, 2023
Buena tarde, que agradable saber que su estancia en nuestro hotel fue agradable, esto nos motiva a seguir mejorando día con día.Esperamos vuelva pronto!

10/10 Excellent

Lawrence

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

DEAN

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great place to stay. Beautiful views from the lakeside dining area, friendly staff and clean rooms. I have stayed here many times and will be returning when I am in Flores.
Stayed 4 nights in Jun 2023
Response from Kelly Guzmán on Aug 9, 2023
Hola Dean, muchas gracias por su comentario que agradable saber que su estancia en nuestro hotel es placentera, será un gusto poder recibirle de nuevo.

6/10 Okay

ramiro

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I like the view of the lake and the sunset was amazing. The location is perfect. The lunch and dinner is the same menu and very limited. A little expensive dispute that is just basic stuff nachos taquitos basic menu
Stayed 2 nights in May 2023

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean property , the staff is beyond helpful , nice attentive.
Stayed 2 nights in May 2023
Response from Casona de la Isla on May 23, 2023
Muchas gracias y nos dio gusto que haya disfrutando su estadía.Slds,

10/10 Excellent

Michael

Stayed 2 nights in May 2023

8/10 Good

Rudy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable spot I high recommended
Stayed 1 night in Apr 2023
Response from Kelly Guzmán on May 23, 2023
Buen día Rudy, muchas gracias por su recomendación es para nosotros un gusto saber que su estancia fue agradable.Saludos,

4/10 Poor

Bruce David

Traveled with partner
Liked: Staff & service, property conditions & facilities
This place was the noisiest place I've ever stayed at. Street noise was super loud and a disco next door didn't help either. Staff was great, food was good but sorry I choose this place for the noise factor. Do not stay in any of the rooms that are on the backside or the apartments. You WILL be disappointed.
Stayed 4 nights in Mar 2023
Response from Kelly Guzmán on May 23, 2023
Buen día Bruce, que agradable saber que los servicios prestados por el hotel fueron de su agrado.Lo sentimos mucho por el ruido, es parte de la vida nocturna en la Isla.

10/10 Excellent

Blanca I

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Confortable, clean.
Stayed 3 nights in Mar 2023
Response from Kelly Guzmán on Mar 7, 2023
Buen día Blanca, gracias por su comentario estamos para servirle, esperamos vuelva pronto!

6/10 Okay

Louise

Liked: Cleanliness, staff & service, amenities
Great ambiance. Beautiful view if lake with restaurant overlooking it. Nice pool and jacuzzi. Helpful staff for the most part.
Stayed 2 nights in Feb 2023
Response from Kelly Guzmán on Feb 28, 2023
Hola Louise, Muchas gracias por sus comentarios para nosotros es un gusto poder serviles.Esperamos vuelva pronto!

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. Minimal rooms, but pool and restaurant are nice and view of the lake.
Stayed 1 night in Jan 2023
Response from Kelly Guzmán on Feb 28, 2023
Buena tarde Rebecca, gracias por sus comentarios fue un gusto poder servirle, esperamos tenerla de vuelta muy pronto!Saludos,

10/10 Excellent

Dean

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Casona de la Isla has become my "go-to" location when I am staying in Flores. I am usually there on business. The price is reasonable, the facilities and rooms are clean and the free breakfast on their patio/bar area overlooking the lake is a great way to start your day. It is hard to work in the rooms but working outside on the patio or other areas meets my needs. I would definitely recommend the hotel to others, and I do.
Stayed 8 nights in Jan 2023
Response from Kelly Guzmán on Jan 25, 2023
Buen día, muchas gracias por su comentario, esto nos motiva a seguir mejorando nuestros servicios.Esperamos vuelva pronto, será un gusto servirle de nuevo!

6/10 Okay

Ali

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The issues we had with the apartment hotel 01 we were staying was that it was very noisy outside and we could hear them all, there was hot water issue. Though Breakfast was great. Overall we will not go back there again

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place! Rooms are simple and clean, staff are extremely kind and helpful, breakfast in the morning was complete and delicious in a beautiful dining room.

10/10 Excellent

Janet

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Casona de la Isla on Nov 15, 2022
Muchas gracias por su comentario.Saludos,

10/10 Excellent

Silvia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Close to tour bus stop. Across from boat rides. Close to restaurants. Everything is at walking distance
Stayed 2 nights in Oct 2022
Response from Casona de la Isla on Nov 15, 2022
Muchas gracias por su comentario.Saludos,

8/10 Good

Nicholas

Traveled with family and small children
Liked: Cleanliness, staff & service
The hotel is pretty and in a good location. The staff are friendly. The hot tub was not hot.
Stayed 1 night in Sep 2022

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located. Next to the lake. From the back of the hotel you could walk to all the restaurants and the lake. No elevator, we were on the 4th floor. We had ac in the room but the wifi signal was weak since we were on the top floor.
Stayed 2 nights in Jul 2022