“Relaxing, clean, nice setting”

We arrived at the hotel in the evening. The check-in process was smooth and easy. There were English speaking desk clerks available to assist us with our check-in. Our room was very nice, clean and comfortable. The rooms are situated on a lake with a jungle like setting. The pool was small but clean. They have a very nice deck attached to the restaurant and pool area that you can get drinks on in the evening. It was a very nice setting. The food was very good, the service excellent. I would stay here again.

“Beautiful View and great location”

Hotel was very comfortable, extremely beautiful view from restaurant! Service was excellent and food was great! I booked a room for 2 persons and it ended up being three of us going. When we arrived at check-in and asked about the extra person charge, there was none!!! Accommodation included breakfast for two and we all had breakfast at no extra cost to the third person! We were all extremely happy! I would definitely recommend this hotel! It's about an hour from Tikal and also there is a canopy tour about 40mins away,, on your way to Tikal, definitely worth checking out! We paid $30US pp and in Costa Rica it was $65USpp! Definitely worth doing in Guatemala! We all had a great time!

“Maya International Flores”

It was clean and quiet. There was trash lying in the backyard, but overall it was a pleasant experience.

“Decent hotel as long as you keep out of your room”

From the moment we arrived at the airport we regretted choosing this hotel. We had asked for the complimentary shuttle to pick us up and it was nowhere to be seen. After calling the hotel they finally sent one of the chefs to pick us up. While the grounds of the hotel are quite nice, the hotel itself suffers from a lack of maintenance and neglect. On the exterior part there are signs of construction projects that were never completed. Anything that resembles luxury is somehow broken or paired with a cheap accessories that make it look horrible. The second day of our stay not only did the water stop working, but the air conditioning and the light in the bathroom. Any time we asked the staff about fixing these things they told us to wait 20 minutes. We arranged for the complimentary shuttle to take us back to the airport, but when morning came it was nowhere to be seen. We had to get the nightwatchman to call us a taxi that we ended up having to pay for out of pocket. The hotel is located right next to the lake, and the grounds have all kinds of beautiful plants. You can easily spend an afternoon relaxing by the lake with a drink. The pool is exactly as pictured though it is quite tiny, it is only big enough for one or two people at a time. While the outside it is nice during the day, at night there are so many mosquitos that you can't really stay there without getting bitten. The restaurant had great food and service which made the experience bearable.

“Not worth the money.”

First of all, the hotel itself and location is beautiful. The grounds and reception area is breathtaking and the wait staff was nice. HOWEVER, all other service was very poor, you can't reach AC without standing on chair, no remotes. No hot water (after requesting twice). No help to room (or directions) with luggage. The reception staff never smiled once, as she threw our keys on the counter.The pool is very small, not for swimming or lounging.I would not recommend this hotel for staying in. Maybe just visit the grounds for the view and lunch, then stay elsewhere.