Ratings based on 923 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
85% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Michigan

Nice hotel

Posted Nov 18, 2014
We had a great stay here except for two things. The first problem was that the bed was terribly uncomfortable. Second problem was there was a homeless man that came to the pool everyday. He bathed in the hot tub which made it u useable to me and what really upset me about this man was that he left his newspaper, empty pop bottle, and empty bag of chips in the pot of the Palm on the pool deck.
1 out of 5
by A verified travelerfrom MIAMI

Bad experience at Banana Bay Resort KEY WEST

Posted Nov 16, 2014
Pros: Beautiful small beach
Cons: The respect of guests and the matching with Expedia contract
Location: Key West stays a lovely town
We reserved 1 bedroom with 2 double beds for 3 adults. Because the hotel was full the reception man gave us a room with a king size and a sofa with a poor mattress totally saggy . We are forced to prepare ourself the sofa (sheets and blanket) while the maids where laughing on the balcony . The king size mattress was out of usage too. Finally we slept in these bad condition. Then an undrinkable uneatable breakfast was at our disposal without any service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Nov 16, 2014
Cons: Have a better sign to show where the actual turn should be for registation.
Location: Close to chain style restaurants.
There are so many choices for hotels in Key West, many quite expensive, but this one is a very good price and has a lot to offer. The one con is that it requires a car to get to and from the downtown area, but the pros are that it's a very nice hotel, great rooms (ours had a fridge and microwave) , nice pool area with a hot tub, chairs along the water inlet and a nice patio to sit and have the free breakfast ! Would definitely use again !
4 out of 5
Recommended
for Everyone
by A verified traveler

Good place to stay for the price.

Posted Nov 16, 2014
Not very expensive and worth the money. The were a few problems like the fridge door pulled off when j first grabbed it but we figured out to be gentle with it and it was fine. Also water in the carpet around the fridge.
2 out of 5
by A verified travelerfrom chicago suburb

needs update!

Posted Nov 16, 2014
Staff was great! Helpful and enjoyable. Room however, left much to be desired! Bed was VERY uncomfortable, and room was dated, and needed update badly! Bar area by pool/ beach was never open while we were there. If the bed would have been more comfortable we could have overlooked the dated room. PLEASE get new mattresses! Room rate was what attracted us, and beach was pleasant
5 out of 5
Recommended
for Everyone
by A verified travelerfrom fort myers, fl

Pet friendly. No kids or spring breakers.

Posted Nov 7, 2014
We got the best room with view of gulf. Amazing views! Love that they are truly pet friendly ... No pet fees! Nico and Miley had a blast! Got great deal by booking with Expedia.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami Gardens Florida

Very nice hotel, and close to the beaches

Posted Nov 5, 2014
Our experience was awesome, and the staffs was very courteous and professional, we had a wedding to attend at 4pm and our check in time was at 3pm, I told the receptionist and she told me to come back at about 2:30pm and she would try and get us in and she did, the rooms clean and nice, overall our experience was awesome.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey

nice hotel with reasonable price in key west

Posted Nov 4, 2014
Pros: the kitchen and the good view of the bay
Cons: WIFI is not covered in the room, but you can connect to it in the public area.
Location: The hotel is not very close to the main street, and it took us 30 mins to walk to Duval street and another 20 mins to Mallory square to see the sunset
I booked this hotel because all the other hotels on key west are too expensive, and when I get there, this hotel is beyond my expectation. The room is equipped with a kitchen, and in the public area, we can seat along the marina and have a great view of the bay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 4, 2014
The room was very large. The resort was peaceful. Frank at the front desk was very nice and helpful.
2 out of 5
by A verified travelerfrom E

Upgrades needed

Posted Nov 4, 2014
This hotel has a great location but... The rooms need major renovating . The rugs are old and filthy the beds are broken and lumpy with spring sounds when you move !! The overall quietness was good. The continental breakfast was descent . The exercise equipment was ancient !! You couldn't work most of it. The cardio equipment was good.. The grounds were nice. I wish they would upgrade the beds and replace the carpet . Huge big deal!!! However James the front desk clerk was awesome. Great personality & fun