Ratings based on 252 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Sydney

We were not advised that the pool was empty.

Posted Jan 25, 2015
The pool was empty, and there was building equipment all around the pool area. We were not told about the pool and had to find out for ourselves when we went downstairs looking for it. The hot tub closed at 6.00 pm.... The hotel next door had theirs working at 11.00 pm at evening. The bistro didn't open in the evening at all and we had to visit next doors bar and restaurant for service. The location of this hotel is far from restaurants if you are walking so therefore, an open restaurant would've been appreciated. In the morning the bistro was open for breakfast, we queued for coffee and then waited and waited only to finally realise our order had been forgotten and when we reminded to person at the counter she looked at us with absolutely no recognition. The best thing about this hotel is the rooms were massive and it was extremely clean. Wifi was fast as well.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 18, 2015
We overlooked a parking lot. But, for Keys it was a fair price for decent room. Good location
3 out of 5
Recommended
for Everyone
by A verified travelerfrom München

Etwas abgewohnt..

Posted Jan 8, 2015
Pros: Lage, sehr gute Betten, sehr großer Balkon, man konnte beide Flügel weit öffnen, kostenlose Garage, sehr gute Toilettenartikel
Cons: Die Zimmer müssten dringend renoviert werden!! Das Reinigungspersonal ist mürrisch
Location: Sehr zentral an der Durchgangsstraße, Restaurants in der Nähe, man braucht kein Auto. Im Nebenhotel liegt das Originalboot aus dem Film "African Queen
Die Dame am Counter war super freundlich und zuvorkommend. Die Lage des Hotels ist toll, schöner Außenpool. Die Zimmer aber sind abgewohnt, der Föhn sowas von unhygienisch, dass ich in wieder weggelegt habe. Der Frühstücksraum ist eine Frechheit für ein Marriott Hotel. Das Team dort ist aber sehr engagiert, wenn auch überlastet. Toll fand ich, dass es frisch gemachte Rühreier gab.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom ATL

near good resturants

Posted Jan 4, 2015
Picked it because everything else was full and it was the best value. Would stay again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location with excellent staff

Posted Jan 4, 2015
Pros: It was in a great location, it was attractive and very clean. Being adjacent to a Holiday Inn, amenities were shared.
Cons: Nothing
Location: There were an abundance of restaurants, a neighboring harbor allowing for fishng trips, glass bottom boat excursions, trips on the original African Qu
We reserved the last room available and were very fortunate to have gotten it. The staff was extremely accommodating directed by a hotel manager who has very high standards.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Charlotte, NC

Good location, right on the water.

Posted Dec 29, 2014
Pros: Good location clean and reasonably priced.
Cons: They should serve some kind of complimentary breakfast...most hotels do...
Location: You MUST go snorkeling at John Pennekamp. It was amazing! Nice beaches to lounge on. it was the most beautiful coral reef I've ever seen!
Great hotel we stayed 1 night. Good location near lots of restaurants. You can sign up for fishing excursions etc right at the hotel. The pool area was nice however we didn't use it when we were there.
2 out of 5
by A verified traveler

Gute Lage aber schmuddelig

Posted Dec 27, 2014
Herunter gekommenes Hotel, voll mit Tieren entsprechender Gestank
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Hook, UK

Great hotel in very nice location

Posted Dec 24, 2014
Pros: Our room was very clean and fresh and with a nice little balcony. The general areas were very appealing and nicely decorated.
Location: The location is very convenient as it's on the main road up from the lower Keys. Found a fantasic restaurant, Mrs Mac's Kitchen, just down the road.
Even though we only stayed overnight in this hotel we thoroughly enjoyed our time there. The hotel is very nice and located next to where the boat 'African Queen' is moored. We could see the water from our room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very close to the location

Posted Dec 15, 2014
Pros: The best customer service I had. I lost my keys and the maintenance guy (Michael) helped us as much as he can trying to find my keys and tools he had.
Location: It was close to the location where my friend was getting married
I love the experience at this hotel. It was close to the location where my friend was getting married. The best customer service I had. I lost my keys and the maintenance guy (Michael) helped us as much as he can trying to find my keys and tools he had. I had to call a lock smith and the lock smith made 3 keys for my car and I couldn't go home that night. I had no money and to pay for another night. Imagine the cost of paying the room, wedding gift, lock smith and food. I was think of sleeping in the car till the next day for the lock smith to help me out mind you this happened on a Sunday afternoon in the Keys. I went to have dinner and when I came back to the car to go to sleep. I find a note thinking that the front desk had found my keys. The maintenance guy Michael told the front desk lady Nancy the situation I was having and she provided us a room at no charge. AWESOME the customer service was great. I appreciated their help when I was away from home. I would definitely would stay there. Very Friendly and helpful
3 out of 5
by A verified traveler

close to US 1

Posted Dec 13, 2014
Pros: The bedding was wonderful
Location: We enjoyed a number of restaurants and the kayaking at Pennenkamp state park
Nice pool area Bed was creaky but the sheets were first class Bathroom needed better cleaning (stains on vanity front) Basically an older hotel that needs some updating Overall it was alright