View from room

Reviews of Courtyard by Marriott Key Largo

3 out of 5
Courtyard by Marriott Key Largo
99751 Overseas Hwy, Key Largo, FL

Reviews

8.0

Very Good

Rating 10 - Excellent. 368 out of 1003 reviews" "
Rating 8 - Good. 355 out of 1003 reviews" "
Rating 6 - Okay. 160 out of 1003 reviews" "
Rating 4 - Poor. 73 out of 1003 reviews" "
Rating 2 - Terrible. 47 out of 1003 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

david

Stayed 1 night in Feb 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Bonnie

Traveled with partner
Disliked: Staff & service
When we attempted to check in, we were told that we were being moved to another hotel. Our one night booking was being given to 2 or 3 night bookings. An email was sent to us earlier that day, but we were driving and didn't see it. The staff member was not very welcoming or sympathetic to our situation. I wrote to the hotel manager, but did not receive a reply.

8/10 Good

Stephen, Virginia Beach

Liked: Cleanliness, staff & service, property conditions & facilities
For $500/night they should at least provide free coffee. Starbucks closes at 11am and is expensive for light breakfast
Stayed 3 nights in Feb 2024

4/10 Poor

Fred

Traveled with partner
The property needed updated,I booked a king room,to find out when I arrived that my room was unavailable and had to take a double queen room, their explanation was that the hotel was booked up, not only did I get the replacement room the continued to charge me for the king room.
Stayed 2 nights in Feb 2024

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great!
Stayed 3 nights in Feb 2024

6/10 Okay

Thomas

Stayed 4 nights in Feb 2024

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jaki, Fairfax

Traveled with family
Liked: Cleanliness
Basic clean hotel, on Rt1. Rooms facing the canal have a nice view but the ones facing rt 1 are loud and the view is the parking lot and a gas station.
Stayed 1 night in Feb 2024

6/10 Okay

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great and spacious, only issue was the toilet did not flush very well. Also would have preferred a continental breakfast instead of the breakfast we had to pay for.
Stayed 2 nights in Feb 2024

4/10 Poor

Kim, chanhassen

Disliked: Property conditions & facilities
Our rug was wet in different areas of the room. We asked for another room but they said they were fully booked. They had maintenance come up and he agreed the rug was wet and thought maybe they did a rug cleaning that day. He said he will speak to the front desk. We never heard from the front desk so I called the front desk and she said he never gave her the info. There was no resolution- we didn’t get offered points or any discount and we had to stay in room and wear slippers if we got out of bed. Unacceptable. Thankfully we were only there 1 night.
Stayed 1 night in Jan 2024

8/10 Good

DONALD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

AIKO

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Thor

Stayed 2 nights in Jan 2024

6/10 Okay

Judith

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Property is good but didn't get the room I chose on your app. Had 2 queen beds.
Stayed 1 night in Jan 2024

8/10 Good

Caria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access, great parking. Rooms were a bit dated but clean. Staff was wonderful!
Stayed 1 night in Jan 2024

10/10 Excellent

Chantal

Stayed 1 night in Jan 2024

10/10 Excellent

Diana

Traveled with family
Stayed 1 night in Jan 2024

10/10 Excellent

Chris

Stayed 4 nights in Jan 2024

10/10 Excellent

Brenda, Maidenhead

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, clean and comfortable rooms. Friendly staff. Lovely pool & hot tub.
Stayed 1 night in Nov 2023
Response from Manager on Nov 23, 2023
Thank you for taking the time to share your comments.We are happy to hear that you enjoyed your stay.We look forward to welcoming you back!

8/10 Good

Tammy, Forest Hill

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Manager on Nov 18, 2023
Thank you for taking the time to review your stay with us.We are happy to hear that you enjoyed your stay. We look forward to welcoming you back again!

6/10 Okay

charles

Stayed 2 nights in Oct 2023
Response from Manager on Nov 23, 2023
Thank you for taking the time to share your review.We look forward to welcoming you back again!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on Oct 26, 2023
Thank you for sharing your review. We are so happy that you had a wonderful experience with us.We hope to welcome you back again!

10/10 Excellent

STEFAN, WOODSTOCK

Liked: Cleanliness, property conditions & facilities
Very efficient, helpful, honest and highly recommended. Thank you , keep it up , Stefan
Stayed 4 nights in Oct 2023
Response from Manager on Oct 20, 2023
Thank you so much for your kind words. We are delighted to hear that you had such a wonderful visit.We can't wait to welcome you back again!

10/10 Excellent

Ginger

Stayed 1 night in Sep 2023
Response from Manager on Oct 20, 2023
Thank you for sharing your review. We are happy that you enjoyed your time at our property. We hope to welcome you back soon!

4/10 Poor

Richard D.

disappointing, not up to marriott standards
Stayed 3 nights in Sep 2023
Response from Manager on Sep 26, 2023
Thank you for sharing your comments. I am sorry to hear that your stay was not a better one. Your review has been shared with the property leadership team.We hope you enjoyed the Florida Keys.

10/10 Excellent

Bonnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay. Rooms were clean & very nice. We had a problem with our sliding door not closing. The staff got us another room so we didn’t have to stay in our original room. It turned out to have a view of the canal. That was nice.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 26, 2023
Thank you for taking the time to share your comments.We are so happy to hear that you had a great stay.We look forward to welcoming you back!

10/10 Excellent

Donna

Stayed 2 nights in Sep 2023
Response from Manager on Oct 20, 2023
Thank you for taking the time to share your review.We look forward to welcoming you back again!

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway withnthe family
From the time we arrived Tamara at the front desk was AMAZING super friendly and helpful.
Stayed 1 night in Sep 2023
Response from Manager on Sep 11, 2023
Thank you for taking the time to share your comments.We are delighted to hear that you were so happy with your experience with our front desk team.We look forward to welcoming you back!

10/10 Excellent

Elizabeth

Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Thank you for sharing your review! We hope to welcome you back again soon for more Keys adventures!

10/10 Excellent

Jessica, Coral SPrings

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms
Stayed 1 night in Sep 2023
Response from manager on Sep 7, 2023
Thank you for sharing your review. We are so happy that you had such an enjoyable experience with us. We look forward to welcoming you back soon!

10/10 Excellent

Josanny, Miami Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved it, clean and comfortable.
Stayed 1 night in Aug 2023
Response from Manager on Aug 23, 2023
Thank you for sharing your review. We look forward to welcoming you back!

8/10 Good

Susan

Stayed 1 night in Aug 2023
Response from Manager on Aug 16, 2023
Thank you for taking the time to share your review.We look forward to welcoming you back.

8/10 Good

Ling

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is at a con y location.
Stayed 4 nights in Aug 2023
Response from Manager on Aug 14, 2023
Thank you we look forward to welcoming you back soon!

8/10 Good

Deborah and Luke

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quick stay for a birthday party, generally very nice, a little dated and worn in the rooms, but still comfortable- think $300 a night for this hotel is a bit much, but know every place in the keys is expensive
Stayed 2 nights in Aug 2023
Response from Manager on Aug 14, 2023
Thank you for sharing your comments. We hope to welcome you back again!

2/10 Terrible

John

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Courtyard manager cancelled my booking
The manager cancelled my booking hours before I was to check in, I need a refund from your company and cannot find any way to do so please contact me at 8432901259, extremely dissatisfied customer
Stayed 1 night in Aug 2023
Response from manager on Sep 12, 2023
Hotel did not charge

4/10 Poor

Jesus A.

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on Sep 11, 2023
We look forward to welcoming you back soon!

10/10 Excellent

Jorge

Traveled with family
Liked: Staff & service
Central location in Key Largo. Major marina adjacent. Room for trailer parking.
Stayed 1 night in Jul 2023
Response from Manager on Sep 11, 2023
We hope to welcome you back again soon!

10/10 Excellent

Brandi, Montgomery

Stayed 1 night in Jul 2023
Response from Manager on Sep 11, 2023
We look forward to welcoming you back again.

8/10 Good

SERGIO

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The grounds were maintained and clean. Security was good but should have asked how many guests were in each room before telling us no guests were allowed in pool.
Stayed 1 night in Jul 2023
Response from Manager on Sep 11, 2023
We hope to welcome you back again soon!

8/10 Good

Amanda

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
The staff is very friendly, the grounds are kept and the rooms are clean. Good spot for a quick night or two and if you don’t plan on spending time in your room or at the hotel. Only one restaurant on-site and serves breakfast only. There is a bar and restaurant within walking distance and it has good food and service. The only thing i didn’t like was the pool was extremely warm and when it’s already 100’ degrees outside you want to cool off - it was like a warm bath.
Stayed 2 nights in Jul 2023
Response from Manager on Sep 11, 2023
We hope to welcome you back again!

10/10 Excellent

manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Manager on Sep 11, 2023
We look forward to welcoming you back!

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
was good and cute hotel
Stayed 1 night in Jul 2023

4/10 Poor

JERI

Disliked: Cleanliness, staff & service, property conditions & facilities
Not well maintained looks shabby
Stayed 3 nights in Jun 2023

10/10 Excellent

Karelys

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación
Stayed 1 night in Jul 2023

10/10 Excellent

Yuneidys

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Jun 2023

8/10 Good

Maria

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

2/10 Terrible

Glyennzella

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Doing my stay it was noisy and they hotel had many kids during my stay. They were left alone at the pool diving, and splashing others. The kids were rude. The hotel amenities such as the washer and dryer didn't work. I lost my money to the washer. The hotel staff were rude as well. I mentioned the leaking coming from the A/C unit in my suite and got it brushed off like it was nothing. The main elevator was broken. The room had sugar ants! This was suppose to been my birthday vacation and it was a devastating matter.
Stayed 4 nights in Jun 2023

10/10 Excellent

Lillie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was friendly and courteous. Room was clean. Nice place to stay for a getaway.
Stayed 3 nights in May 2023