Ratings based on 112 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, FL

Sunset Villas were great!

Posted Jul 21, 2014
Pros: Was a very nice 2 story apartment with a view of the water. Very nicely furnished and very nice pool and scenery.
Cons: No pool towels at the Sunset Villas. Maybe give them at checkin?
Stayed 7 nights at the Sunset Villas in Hawks Cay. Room was better than described and great for me and my 2 kids. The private pool was nice and never crowded. We rented bikes and only drove the car when we left the resort. Ask for pool towels when you check-in. We had a wonderful vacation at Hawks Cay!
3 out of 5
by A verified traveler

Nice amenities but needs updating.

Posted Jul 21, 2014
The hotel villas seemed rundown. The phones weren't working. The cleaning crew didn't show up during our stay. The hotel seemed understaffed, which leads to over promising and under delivering. However, the marina activities and crew were amazing.
2 out of 5
by A verified traveler from honolulu, HI

Not what it used to be.

Posted Jul 15, 2014
Rented a villa and when we arrived the AC was broke and the flowers I had delivered were wilted because of it. It took 3 hours for them to switch us villas. Then the spa mixed up the surprise massages for the bridal party. The resort said they would comp a certain price, however, when I got the bill at the end of the weekend the refund was a lot less than what they said, due to the resort fees. I have stayed here before and never experienced it in such an awful way as I had this time. Maybe if they would have tried a little harder to make things right and not have given me attitude when complaining about the situation, I would give them another chance. Unfortantly, that's not the case. Customer service is not the best quality of Hawks Cay Resort.
3 out of 5
by A verified traveler

Posted Jul 8, 2014
Room was not ready when we arrived. The room they wanted to put us in 2 hours later was not clean, so we ended up in a smaller condo. Kind of cramped for 4 people, but we made the best of it
3 out of 5
by A verified traveler

Posted Jul 1, 2014
The Hawks Cay grounds are beautiful, however the villa cleanliness, maitenance and security are lacking. The Internet and phones did not work for our entire stay. The couch and chair cushions had numerous stains. The walls were covered with obvious stains and chips. The bed creaked with any movement. on a positive note, the bedding was clean, and the towels were delivered daily. One night of our stay was spent listening to our neighbors, who loaded at least 10 people into their villa, party until 4 in the morning. Although my kids had a good time, my husband and I were very disappointed. These villas are not worth the expensive price we paid.
3 out of 5
by A verified traveler from midwest

Dated and overpriced

Posted Jun 30, 2014
Badly in need of updates. Service at restaurants was terrible.
4 out of 5
Recommended
for Everyone
by A verified traveler from ormond bch

Love this resort lots to do

Posted Jun 23, 2014
Not all villas are the same my friends was great mine was terrible it wAs a handicap room not very nice. But resort was awesome great for kids
5 out of 5
Recommended
for Everyone
by Heather M. from Fort Lauderdale

Beach grill

Posted May 27, 2014
My boyfriend and I decided to try out one of the restaurants. We checked them all out and decided to do the beach grill for dinner. Once we sat down. We we're never greeted by the bartenders, no one even looked at us. Which is odd because there was only one other couple at the bar. So we waited for Corey to acknowledge us. But instead he turned his back on us and continued to talk with the other couple. We decided to wait 5 more minutes and still nothing. So we got up and went to Alma. Where the service and food was amazing.
4 out of 5
Recommended
for Everyone
by Miami Family

Food too expensive

Posted May 25, 2014
I believe than lowering prices a little bit will make it more affordable . some prices are ridiculous expensive and don't even fill you up
5 out of 5
Recommended
for Everyone
by Kathy from Lake Wylie SC

Great time

Posted May 20, 2014
Beautiful view, nice patio, food was good. Staff was very nice. Great place to relax.