Ratings based on 437 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sunrise, fl

Posted Jul 15, 2014
My experience was very nice. I will recommend this hotel
Comment from Hotel Management
Jul 15, 2014 by Jeremiah, Hotel Management
Glad you enjoyed your stay! Thank you so much for the nice review!!
2 out of 5
by A verified traveler from New Orleans

Expensive..

Posted Jul 12, 2014
Expensive... reservation through expedia We had to pay 20 more for the hotel fee Room is really small.... like 50 dollar cheep motel size. Reviews say everything is near but that is not true, Duval street is at least about a 45 min walk. We had to drive everywhere...I would not stay there again we were so disappointed. You can stay at the Westin for about $40 dollars more a night and it's perfect location. Parking alone will cover this.
Comment from Hotel Management
Jul 15, 2014 by Jeremiah, Hotel Management
I'm sorry you didn't enjoy your stay. We are located 2 miles from downtown. We do have an onsite moped and bicycle rental place that we encourage our guests to use. The hotel is also a stop on the trolly route that takes everyone around the island including downtown. I hope the next time you com back to Key West you will give us another chance. Sincerely, Jeremiah Drummond General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Great hotel, friendly staff

Posted Jul 4, 2014
Pros: Loved the friendly staff. The location is great. Breakfast provided was pretty good.
Cons: PARKING. It was tough finding a parking spot. However, the hotel provides additional parking behind the lounge/bar located next to the hotel.
Location: This was our first time in Key West so we did a lot during our short stay. We visited the southernmost part marker, nearby man-made beaches, etc.
It was a nice surprise to see have the canal behind the hotel. Several day cruises/trips departed there first thing in the morning. It was fun waving to them while having our FREE breakfast in the courtyard.
Comment from Hotel Management
Jul 8, 2014 by Jeremiah, Hotel Management
Thank you for your review! Glad you enjoyed your stay!
2 out of 5
by A verified traveler from Miami. FL

Disappointed!

Posted Jul 1, 2014
Pros: pool area was pleasant, and breakfast was good.
Cons: Staff should respond to customer complaints regarding the facility. They should have called an A/C service to repair the unit in our room.
I reserved two rooms, and upon arrival discovered that the air conditioning was not working in one of our rooms. I contacted the front desk and they sent someone who simply took the batteries out of the thermostat, put them back in and assured us that it would work. The air conditioning did not work, I informed the front desk that the air conditioning was not working and they did nothing more about it. We spent two nights sweating in this place. I have stayed at other Fairfield Inns that were just fine. I was VERY DISAPPOINTED in this stay.
Comment from Hotel Management
Jul 2, 2014 by Jeremiah, Hotel Management
I'm sorry to hear that your air conditioning did not work properly that is very frustraing with the weather we have down here. I 'm very disappointed that my staff was unable to help you in any way. Again I am very sorry for the experience you had with us. Sincerey, Jeremiah Drummond General Manager
3 out of 5
by A verified traveler from miami

Fairfield - Baseball Tournament

Posted Jun 24, 2014
Pros: Location
Cons: Tear it down. It could be a solid property.
Location: Baseball complex, Duval Street is minutes away.
The hotel is going into renovations, a good thing but the value paid for this property is not worth it at whatever price at its current state.
Comment from Hotel Management
Jun 24, 2014 by Jeremiah, Hotel Management
Thank you for your feedback! We will be starting our full renovation in July.
3 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

Posted Jun 24, 2014
Pros: location
Cons: Staff can learn to smile
Location: there's several places to walk to nearby restaurants activities or just a walk as we did
Hotel was nice but beware the staff's attitude was indicative of not being well paid, don't want to emphasize the negative again I was happy with the hotel and room its location, oh my bad there was a Russian gentleman I thought was very pleasant during the complementary breakfast.
Comment from Hotel Management
Jun 26, 2014 by Jeremiah, Hotel Management
I'm sorry to hear about the staff that is very disappointing. I am glad you were able to enjoy your stay and the hotel.
5 out of 5
Recommended
for Everyone
by Jill from North Port, FL

Key West accomodations.

Posted Jun 23, 2014
Pros: Great service, great breakfast buffet, and very comfortable room.
Cons: Everything met or exceeded our expectation.
Location: We had our car, but bikes were also available to us for rental. Plenty of stuff to do once you get down to Duval St.
There was construction on the street (hopefully widening it for faster traffic flow), but it was not noticable from the very lovely pool and bar area where we spent some time relaxing and soaking up the sun. Also loved the late afternoon beer and hotdog specials.
Comment from Hotel Management
Jun 24, 2014 by Jeremiah, Hotel Management
Thank you for the excellent review!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Business - one night stay

Posted Jun 20, 2014
Pros: Location - friendly staff
Well located facility, maintained reasonably well, nice pool and related meal/bar area. Staff friendly and does good job.
Comment from Hotel Management
Jun 23, 2014 by Jeremiah, Hotel Management
Thank you for the nice review!
4 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma

Nice price, SUPERB pool!

Posted Jun 18, 2014
Pros: Swimming pool, cleaning staff.
Cons: Bigger rooms and a more customer-friendly bartender.
Location: Everything is within 2 miles, but there is nothing within walking distance.
I stayed at this hotel in June, 2014, and had a relaxing and enjoyable stay. The rooms are a little small, but the staff was great (except for the bartender). The pool was AWESOME and that made the stay a total "thumbs up!" Unfortunately, they will be closing soon for renovation.
Comment from Hotel Management
Jun 19, 2014 by Jeremiah, Hotel Management
Thank you for your feedback. Yes we are going a full renovation starting in July. Should be finished in November. I do hope the next time you are in Key West you stay with us again!
4 out of 5
by Katie from Monmouth County, NJ

Great hotel

Posted Jun 9, 2014
Overall my family had an enjoyable time at this hotel. Only thing we thought would have made it better was if we were able to rent bicycles. We ended up renting from another hotel (were the wedding we attended was held). Adding a feature like this would definitely improve this already great hotel!
Comment from Hotel Management
Jun 10, 2014 by Jeremiah, Hotel Management
Thank you for your review! I'm glad you enjoyed your stay! I'm sorry that you didn't see the bike and moped rental stand located next to our breakfast area. Hopefully the next time you are back you can enjoy everything we have to offer.