Ratings based on 1,179 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom New Hampshire
Nice family vacation spot.Posted Feb 28, 2015
Pros: Great location.
Cons: Soundproofing in the rooms.
Location: Fishing, sightseeing and watersports galore.
Found Hawks Cay Resort online and we weren't disappointed. Great spot for a family vacation! Restaurant prices were a bit expensive but it was easy enough to get to Marathon Key for other options. We enjoyed talking to the international staff. Lots to do in the area and lots of time to relax by the pools. We had a lot of fun!
for Familiesby A verified travelerfrom Massachusetts
Kids Club and Family RoomPosted Feb 26, 2015
Pros: The kids club/ Dolphin experience
Cons: Make sure each room has a trash basket and luggage rack.
Location: Key West
The kids club at the Indies was wonderful. Our children stayed there for one full day camp and one half day camp. They loved it so much they didn't want to leave. Special thanks to Zoe and Mykala who took such loving care of our children. We stayed in a family room, one king bed and a set of bunk beds. This room only had a shower(without a removable head) so it was impossible to bath our children. Also there was a desk in the room. It would have been better if there was a small table and chairs to give the family a place to gather. These rooms would be better to be called bunk rooms. The good thing about these rooms though they were big and comfortable and central to all the hotel had to offer
for Everyoneby A verified travelerfrom new york
Nice resortPosted Feb 26, 2015
Hawks Cay was very nice. It worked very well for our family & the pools were great. Food was good too.
for Everyoneby A verified traveler
Nice resort, offers a lot of activitiesPosted Feb 25, 2015
Location: It was a great location to get to every other key if you wanted to visit different places.
It was beautiful, especially when comparing it to minnesota in february
for Everyoneby A verified travelerfrom Warrenton,VA
Nice Hotel-Great pools-Great ServicePosted Feb 24, 2015
Pros: The Service was A+
Cons: I wish they had more Dining options
Location: We stayed on the Resort but could go see the Dolphins Feeding and Playing. The marina was so close you didn't need a car to go Fishing.
We were there for a long weekend. The pools were wonderful. Loved the fact that they had an adult pool. The Staff was A+ so friendly and helpful. Opening doors and asking if you needed anything. Nice to have the Dolphins on the property to see the feeding and play time. The lagoon was perfect. The fact that the guys could just walk to the Marina was a plus for the Fishing. No car needed.
for Everyoneby A verified travelerfrom Fleming Island
Ideal location for outdoor activities.Posted Feb 22, 2015
Pros: Proximity to water activities was very good
Cons: Housekeeping..attitude of inside employees
Location: Sailing...dolphin show...scuba diving....fishing....site seeing
In room coffee maker did not work nor did phone service. After three days of telling staff we gave up.trying to fix them. Main dining area had nonexistent service. The majority of meals were eaten away from resort. The view from our room was non existing
by A verified traveler
Mediocre. Not a lot to do for older kidsPosted Feb 20, 2015
Pros: Pool, outdoor areas
Cons: Service, tv, more food choices in the evening
The pool/outside area was nice and offered many different sitting options. The service at the resort was poor in general, and there wasn't the sense that they are willing to go above and beyond general expectations -- no bottles of water in the room, tv quality and reception very poor, food average. etc. Although there was a sign at the concierge desk saying some one would be there shortly, during our entire stay, no one ever was. Obviously they don't employ anyone in that position so it's up to guests to grab the minimal brochures placed there. We checked into the resort at dinnertime and were told there were no reservations available at the restaurants. No one made any effort to squeeze us in or offer suggestions other than driving to a local restaurant. Our teens were completely bored. There's really not a lot to do after pool time or at night. We inquired about a game room but were told it closes at 5 PM which doesn't make sense. The store located in the lobby, which is the only place to buy a drink or snack other than a restaurant, closes at 9, again too early. They do have a bonfire going at night, and my husband and I enjoyed that, but our kids ended up spending a lot of time in the room after dinner. Supposedly there is a teen night once a week, but I don't imagine it would do much to entertain older kids. A nice place to stay if you want to enjoy the weather and like to be outdoors. Not a good place if you're looking for true resort quality service or amenities.
for Everyoneby A verified travelerfrom Pittsburgh, PA
Posted Feb 19, 2015
Wasn't as "posh" as I would have expected for the price. But nice. Everything is super expensive.
for Everyoneby A verified traveler
Posted Feb 19, 2015
Great trip! Dive shop on property. Nice kid's club.
for Everyoneby A verified travelerfrom Massachusetts
Missed the Blizzards!Posted Feb 18, 2015
Pros: Pretty much everything.
Cons: Would have preferred a room like the one I originally booked. The upgrade was a nice gesture that I appreciated but I would have liked to be asked.
Location: Everything you need is available at the resort. Stay put and enjoy.
Booked a trip in December to go to Hawks Cay for my birthday in February. Had no idea what the weather here in Massachusetts would be like at the time. The resort is beautiful. The weather was mostly great. Due to room problem we were upgraded to a villa. More room than I needed or wanted but it was great for the week. Upstairs balcony, downstairs patio, nice view. Food was good and well served. Tiki bar was our home away from home, when not at the fire pit by the Serenity Pool. Would go again but plan our flight plans differently.