Ratings based on 734 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 20, 2015
Great location! You can walk to everything, had a wonderful time.
5 out of 5
Recommended
for Everyone
by A verified traveler

nice view from hotel. a bit over priced.

Posted Jan 19, 2015
nice view, restaurants are very nice, staff is friendly. its a bit expensive.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Delaware

Posted Jan 19, 2015
This the third year we have stayed there, and looking forward to going back next year. Awesome.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Indianapolis

My favorite place to stay

Posted Jan 13, 2015
I go down 2-3 times a year & LOVE the Hyatt! The manager (I believe his name was Adam) and the cocktail servers, Marina & Luann, were great! Very friendly & accomodating! Warm & welcoming! I will always go back!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom athens ga

The perfect location

Posted Jan 9, 2015
Very clean, perfect location within walking distance to everything and very friendly people
4 out of 5
Recommended
for Families
by A verified travelerfrom Aberdeen UK

Nice Hote;- close to the marina/harbour.

Posted Jan 5, 2015
Pros: There were some great restaurants and restaurant bars within 5 minutes of the hotel and some classy, "free" tip the band music
Cons: The above lack of shower after early room check out- ie one room reserved for shower purposes for interested parties on check out days.
Location: Read best things to do in Key West on the net Go on "train" around Key West seems expensive but use for two days on and off when you like
The hotel was close to the main street but not too near to hear any noise. and also many boat tour tip start points. The only minus with the hotel was very smalll beach adjacent and the early check out leaving no facility for a shower before afternoon departure so had to scrub down in the toilet area.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom toronto

Lovely hotel. Loved the turtles

Posted Jan 5, 2015
Great family hotel. Well located. We could walk everywhere. We just loved the turtles. Only downside was that some people were smoking at the bar while we were in restaurant. We would have preferred a non smoking hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2015
Nice resort. The service was good. The staff was very friendly. A little pricey for the overall value.
2 out of 5
by A verified travelerfrom Chicago Illinois

Intrusive

Posted Dec 20, 2014
This was my 2nd stay: The hotel staff is not happy and it shows; The hot tub didn't work and the pool heater didn't work for my entire stay; I received two memos under my door... The first one was to notify us that there would be random alarm checks during 10:30 AM & 12:30 pm and the second memo stated that there would be no water in the afternoon. So on the morning of my birthday I woke up to alarm sounding throughout the whole hotel and no water in the afternoon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 18, 2014
great staff, loved the champaign at check in! outstanding shower in the room.