Ratings based on 785 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.7 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Very nice resort

Posted Jun 16, 2014
Pros: Hot tup and pool. Sunset pier view from our balcony
Cons: Pillows
Location: Good location, within walking distance to most food restaurants and shops.
Hotel was in a good location. Hotel staff was very friendly and very helpful. Hotel Spa is a wonderful place to get a massage
5 out of 5
Recommended
for Everyone
by Rolando from gua

Great Hotel

Posted Jun 6, 2014
Everything was wonderfull, great room With allĂ­ facilities and great location
5 out of 5
Recommended
for Everyone
by Jane

overall good but noisy

Posted Jun 3, 2014
Pros: location, staff and the view from my balcony
Cons: The room could be quieter
Location: all kinds of water fun activities, watch the sunset by the pool
overall it's a great experience. Great location, great view and great people. The only problem we had was the noise. We stayed on the 3rd floor, close to the elevator. It might be the elevator or the ice machines nearby, my room was very noisy day and night.
5 out of 5
Recommended
for Everyone
by Lynette from Pennsylvania

Sunset View

Posted Jun 2, 2014
Pros: Everything.
Location: Plenty of things to do within walking distance.
Directly adjacent to Mallory Square for a beautiful sunset and festivities.
5 out of 5
Recommended
for Couples
by Rhonda from Tampa Bay

Memorable week!

Posted Jun 1, 2014 on Hotels.com
My husband and I stayed here for a week... We drove down from the Tampa Bay Area to celebrate our 19th anniversary. From the moment we arrived everything felt and seemed right! The front desk checked us in and were very friendly. The bellman explained to us all the way to our room, on all the highlights of the hotel and the island which was very helpful to start. We arrived in our room and it was all what we had expected! Very modern, spacious, clean and bright! The bed was extremely comfortable to sleep. We made reservation for the night of our anniversary to the Hot Tin Roof. We are a couple that loves to eat at 5 star resturants and my husband can be a very big critic! We ordered the surf and turf for two. I can't brag enough about the meal. The steak was cooked to perfection the lobster and shrimp was fantastic! Very tasty! Pool side was great! Comfortable chairs with the option to have an umbrella for those that love the shade. We also enjoyed the live entertainment they have during the evening hours while you sit to eat at the grill. We sat with the concierge Nate and booked the Jetski tour conveniently located behind the hotel which was a blast, the sailboat tour for snorkeling with The captain, Alexis with Floridays tours ( she was amazing!) we enjoyed her tour so much that we rebooked agian for the next night on the sunset tour. We also rented bikes which were great for cruising on your own leisure around the island. Nate assisted us for those too! He called the bike tour company for us and they kindly came to the hotel, picked us up in a golf cart to bring us over for the rental. I guess I can keep going with the compliments but I think you get the picture! The only one negative thing I could say about this hotel is the charge for parking. It's priced higher than most places on the island and I understand you get what you pay for but I believe that the hotel's overnight parking should be included In the room rate price. Other than that, no complainers here! We would highly recommend this place and most certainly return!
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Jun 1, 2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified traveler

Honeymoon

Posted May 31, 2014
Great staff. Great service. Great location. They went above and beyond.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Beautiful view

Posted May 29, 2014 on Hotels.com
Service and the food were outstanding. The view was magnificent.
5 out of 5
Recommended
for Everyone
by Rogers from Northbrook, IL

The Perfect Place to Be in Key West

Posted May 28, 2014
This hotel is in an ideal spot at the foot of Duval Street and adjacent to Mallory Square. The rooms are decorated wonderfully in a tropical island theme with large baths and comfy beds all with a terrific view. Ours overlooked Mallory Square with a view of the sunset from the balcony. The two restaurants, one casual on the pier and one nicer overlooking the water were wonderful A delightful stay.
5 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted May 22, 2014 on Hotels.com