Ratings based on 661 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.7 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

The best location you can ever find in key west

Posted Apr 23, 2014
Arrived at the hotel early before check in time but got my room 2 hours earlier, thank you! The front desk was helpful. The guy working as valet as well as bellman was very kind and helpful even though he was on trainning he did hes best to provide service, thank you Jake! The room was clean and comfortable for a good stay. The restaurant has great food and it is a romantic place if you are going with your date. I didnt have to use my car at all everything i needed was there. Strongly recommend this hotel.
4 out of 5
Recommended
for Families
by A verified traveler from Chicago

Nice hotel in the middle of Key West attractions.

Posted Apr 19, 2014
Pros: I liked that it was green, surrounded with coconut palm trees. I liked its positioning in the city. I liked that they cleaned the room twice/day.
Cons: They need to figure out rooms/sleeping conditions for kids of all ages and sexes.
Location: Location is great, right on Mallory square & bz Duval st, walking distance to any bar and restaurant, Walgreens. Water sports nearby too.
I liked the hotel. We stayed in a partial ocean view room facing Mallory square and we liked the ocean view, we didn't mind the cruise ships that station there (not noisy at all). The room is big, but it's not adapted for families with kids. We have a 14 year old and a 5 year old and they don't sleep together. We asked to get another couch or sleeping mattress. They brought an air mattress, but it didn't work, so we ended up sleeping with the 5 year old in our bed (this part wasn't fun). The bathroom had a full size window that would open from the room...what can I say, you don't want that window there when you're taking a shower and your kids can accidentally open it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Apr 13, 2014
Close to all the action yet very peaceful on the property. One of the nicest places in Key West would certainly recommend to anyone planning a visit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location in Key west

Posted Apr 9, 2014
If you want to be right in the middle of the mix this is a great hotel. Directly next to Mallory square, one block from Sloppy Joes and Duval Street. Despite that it wasn't loud as I would have expected (except for the roosters in the AM). You can sit by the pool and watch the amazing sunset so you don't need to mix with the crowd if that's not your thing. The room was nice - roomy, comfortable and clean. The staff in my mind is what makes this place special. Everyone was super friendly and helpful. They would address even the most minor inconveniences. A couple of areas they can improve (1) the walls are a bit thin. we had a guest next to us and could hear them even speaking at what I would call normal discussion tones and (2) internet connection is not good. From what I understand this is not specific to this hotel. It's not a huge inconvenience since that's not the primary reason to visit Key West. Will definitely return!
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome Hotel and staff is excellent.

Posted Apr 8, 2014
Very wonderful experience. Can't wait to stay again in the future!
5 out of 5
Recommended
for Couples
by Stephanie from Illinois

Amazing views and expert service.

Posted Mar 31, 2014
Pros: Location, accomodations, and service.
Cons: The bathroom was not very private. Shutters were used to seperate the bed from the bathroom.
Location: We were able to rent a jet boat, watch the nightly sunset celebrations and entertainment of Mallory Square, enjoy the Duval night life.
The hotel is situated in the heart of old town Key West. Views of the evening sunset are without compare. All members of the staff were focused on making our staff a comfortable and memorable one.
5 out of 5
Recommended
for Everyone
by Joann from ny

Perfect spot to watch the sunset

Posted Mar 29, 2014
Pros: The location and the bed was very comfortable. You dont need to drive the car as the hotel is located on Duval Street and overlooks the water.
Location: Duval St. has shops and restaurants. The hotel overlooks Mallory Square where the cruise ships dock. Sunset Pier is behind the hotel on the water.
This is the perfect spot to watch the sunsets! Our room overlooked Mallory square which is where everyone meets to watch the sunset or you can dine at sunset pier located behind the hotel. The hotel was located on Duval Street which is the main street for shopping and restaurants. The hotel management was very friendly and very helpful in making reservations. The room was clean and the bed was very comfortable. I would recommend it.
4 out of 5
Recommended
for Couples
by carl

Great location, bit the hotel is quite dated.

Posted Mar 28, 2014
Pros: Location
Cons: Free wifi
Location: Lattitudes was the best overall dinner, but Santiago's Bodega is a can't miss - don't bother dressing up!
Staff was terrific and accommodative. All issues were resolved immediately. Would come back again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place near the ocean to stay!

Posted Mar 20, 2014
We enjoyed every part of it. It was very relaxing, soothing and near the mallory square which was very good.
5 out of 5
Recommended
for Everyone
by Bill from ontario canada

The best of the best

Posted Mar 19, 2014
We absolutely loved this place. Staff were so genuine and helpful. Room was beautiful, comfortable and quiet. Room service was well priced and excellent. Will be back next year for sure.