Ratings based on 1,263 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from M
Very relaxing villa feel.Posted Jul 29, 2014
Surprisingly more beautiful than expected. Every area was a wow. The only thing missing was a private beach and a bar open after 9.
for Everyoneby A verified traveler from UK
Great HotelPosted Jul 28, 2014
A lovely hotel with excellent facilities. All the staff were very friendly and helpful. The pool areas were great as it gave the hotel a real boutique feel Having the watersports located at the hotel was a real bonus and the jet ski tour was the highlight of our holiday
for Everyoneby A verified traveler from Florida
A Key West Feel resortPosted Jul 25, 2014
Pros: it was priced within our budget, very relaxing...and Condos are very comfortable...
Cons: Reserved two queens room was not available upon arrival, while I was upgraded in paper, staff did not unlock 3rd level room...sleep in a couch...
Location: Key west is a small island and bringing or renting bikes is the way to go...we snorkeled; visit Historic town, beach, kayak....all within minutes
Me and my daughter spent three nights at this resort, overall it was a nice facility built with a Key West feel in mind lushly landscaped with 4 pools to choose from...parking was not an issue as it is in the rest of the island, the upstairs CONDO style location we had it was great with two Balconies...
for Everyoneby A verified traveler from fl
Beautiful environment Quiet and relaxingPosted Jul 20, 2014
We had a lovely room that was quiet, roomy and cheerfully decorated. The grounds are beautiful, lush and well maintained. Each of the four pools had a secluded feel to them and the arches that separated them give the area a feeling of a plantation.
for Everyoneby A verified traveler from e.g. New York
Posted Jul 20, 2014
Would not go back. Good staff but the atmosphere is gloomy
by A verified traveler from Little Rock, iowa
Not worth the pricePosted Jul 18, 2014
Pros: Absolutely nothing.
Cons: Advertising should be more honest....no beach
Not quaint just claustrophobic. No beach. View of murky water =waterfront. Very small parking lot. Way too much greenery...overwhelming. Not resort quality. Will never stay here again.
for Everyoneby A verified traveler from Bogota
Nice atmospherePosted Jul 18, 2014
Pros: The islander atmosphere
Cons: Food offer; no service after 5 pm, so you have to eat outside
Ok with kids, it is a shame there is no food offer after 5 pm
for Everyoneby A verified traveler
Posted Jul 14, 2014
Our experience was wonderful, pleasant staff, easy to get to
by A verified traveler
Be aware if you need to change your reservationPosted Jul 13, 2014
Cons: Customer service
Great waterfront view and nice rooms. However the beds are not real comfortable as you roll to the middle. But our main issue was that we were considering leaving a day early if we could receive a refund for the last day. However, the staff gave us the run around, wasting our morning, instead of just saying they would not give us a refund if we left early. We booked through expedia so the front desk said we had to call expedia and Expedia would have to work with the reservation office. I called expedia and they tried calling the reservation office three times while I was on hold and no one would answer the call they received voicemail. Then they tried the front desk and they were told they had to talk with reservations. I asked them to give me the number they were calling and I called the reservation team. They answered right away and said that their phones had not been busy so they were not sure why expedia could not get through. Then I ask them if we could check out early and they said I had to talk with expedia as they had my money. I explained that I know how it works and that expedia will only refund my money if the hotel refunds it to expedia. The lady on the phone said I would have to talk with expedia. So I call Expedia back and this time when they called the hotel reservations they answered and indicate they will not refund our money if we leave early. Again, they should have just told me that from the beginning as the runaround was a waste of my vacation time me.
for Couplesby A verified traveler from Sarasota
Nice room, helpful staff, romantic time.Posted Jul 11, 2014
Pros: Room, environment, staff
Cons: Parking, but so what.
Location: If it's your first time in Key West get a map and find a place to park off Duval Street. Make sure to go to Sloppy Joe's and Blue Heaven.
I read other reviews before deciding upon the Parrot Key Hotel and Resort. It's on the way in to Key West and yes, parking is tight which means many guests will have to park next door at the Walgreens parking lot. But so what? We just needed a place to park our car for the night. A few extra steps won't hurt anyone. Our room was very nice. Once you're there you would have no idea that you're surrounded by a bustling commercial strip. The hotel staff was very helpful in making recommendations for breakfast, lunch and dinner. Don't pass up a chance to eat at Blue Heaven. Shelly, a former New Yorker like me, is a bartender and was very helpful in explaining the contents of the different tropical drinks served at the main pool. It was a romantic time - I'll skip the details. Get a room at Parrot Key and have fun in Key West!