Street view

Reviews of Pegasus International Hotel

2.5 out of 5
Pegasus International Hotel
501 Southard Street, Key West, FL

Reviews

8.0

Very Good

Rating 10 - Excellent. 351 out of 891 reviews" "
Rating 8 - Good. 299 out of 891 reviews" "
Rating 6 - Okay. 137 out of 891 reviews" "
Rating 4 - Poor. 60 out of 891 reviews" "
Rating 2 - Terrible. 44 out of 891 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

WAYNE S

Liked: Cleanliness, staff & service, property conditions & facilities
We had to arrive late on Saturday night and the after hours Manager Natalia was so helpful. She even called us prior to arriving to let us know that she was there to help us when we arrived. The Hotel was great. It was central to Duval Street and made it easy to find restaurants, shopping and entertainment. The staff was helpful in letting us know things to do in the area. We feel in love with Key West and hope to go back again. And we will stay at the Pegasus International Hotel.
Stayed 2 nights in Mar 2024

6/10 Okay

Kristi

Traveled with family
Disliked: Amenities, property conditions & facilities
I booked this hotel solely for location. Location is fantastic . Beyond that, 2 star hotel that charges $512 a night because it is on Duval Street. The only other good thing , it has its own private parking which is included a block away. It was a special occasion and we wanted to be on Duval.I wouldn’t do it again . I would stay at a nicer hotel ( for less money) and Uber instead.
Stayed 1 night in Mar 2024

10/10 Excellent

mike

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location. Hotel was nice and the staff was the best.
Stayed 2 nights in Mar 2024

8/10 Good

Laurie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that they had available parking and it was in walking distance to everything. I also enjoyed the hot tub.
Stayed 2 nights in Mar 2024

10/10 Excellent

Timothy

Traveled with group
Location
Stayed 4 nights in Mar 2024

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Hussam

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole hotel smelled like mold, the room even more pronounced. Bathroom door, and ceiling were bubbling up. The room floor was almost wet due to condensation. Room windows were screwed on so they couldn’t be opened to give you a relief from the mold smell. A couple of the towels in the room were so old/overused that they were almost see through, one had an inch diameter whole. One of the worst North American hotels that I’ve ever stayed at. You get all these perks for $600 USD per night!
Stayed 1 night in Mar 2024

10/10 Excellent

marcia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upscale rooms. Roomy pool area on second floor with ample seating for relaxing or sunbathing. Warm pool. Exterior door always secure after business hours. Within walking distance to many bars and restaurants. On the corner of Duval Street amongst all the action. Luggage rack in the room as well as two drawer chest of drawers. Small desk for remote work.
Stayed 3 nights in Mar 2024

10/10 Excellent

Janet

Stayed 3 nights in Mar 2024

8/10 Good

Judith

Stayed 2 nights in Feb 2024

10/10 Excellent

Dorothy, Lindenwold

Liked: Cleanliness, staff & service, property conditions & facilities
Location!!
Stayed 3 nights in Feb 2024

6/10 Okay

Ryan

Traveled with group
Hot tub was cold, other wise great place to stay
Stayed 2 nights in Feb 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, convenient parking. Right in the middle of Duval St.
Stayed 2 nights in Feb 2024

8/10 Good

Denise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The hotel is freshly updated but not a fancy place. Simple and clean. Close to everything. If you are a light sleeper look elsewhere. No complaints just information.
Stayed 4 nights in Feb 2024

2/10 Terrible

Dennis

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was nothing like shown. It was upstairs in a closet like area. After a rain storm we waded through water trying to get into hotel. Window air conditioning,Noisy, Rooms beside us was making so much noise, kept us up. Only 2 towels in the room, We were not happy and checked out after one night. Even though we paid a high price for that room, We are finally booked somewhere else that’s actually up to our expectations and we will never return to that hotel again.

10/10 Excellent

Ritalina, miami

Stayed 1 night in Feb 2024

8/10 Good

Radyne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and parking included
Stayed 4 nights in Feb 2024

6/10 Okay

Kristi

It was fine. The most disappointing part was the shower only had hot water for literally a minute and then it was cold!
Stayed 3 nights in Feb 2024

4/10 Poor

Jonathan Tyler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No service after 6 pm They would not answer the phone at all during the day . No soap in shower very poor service. Very loud area Will not stay there again
Stayed 4 nights in Jan 2024

10/10 Excellent

Ruud

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location with an own parking lot. Everything you want to see is on walking distance.
Stayed 1 night in Feb 2024

10/10 Excellent

Carole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, boutique hotel near Duval Street. Although we did not get to enjoy the rooftop pool and seating due to time constraints, it looked inviting!
Stayed 1 night in Feb 2024

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
This hotel was very convenient to everything Key West One major issue is noisy!! Bring earplugs you’ll be ok
Stayed 3 nights in Feb 2024

6/10 Okay

carey

Disliked: Cleanliness, property conditions & facilities
Over priced and dirty.
Stayed 2 nights in Jan 2024

8/10 Good

Gary, Waupaca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect. Loved the rooftop patio.
Stayed 2 nights in Jan 2024
Response from Front desk on Jan 24, 2024
Good day, thanks for sharing your feedback we appreciate it.

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Solid room for a good price. Right on duval, which is where you want to be. The street noise at night didn’t keep me up at all. Wasn’t bad. Would recommend.
Stayed 9 nights in Jan 2024
Response from Front desk on Jan 24, 2024
Thanks for sharing your experience we appreciate it.

8/10 Good

Sharon

Stayed 3 nights in Jan 2024
Response from Front desk on Jan 24, 2024
Thanks for sharing your experience we appreciate it.

6/10 Okay

John

Disliked: Amenities
Dated and a little dusty. Small bathroom.
Stayed 1 night in Jan 2024
Response from Front desk on Jan 24, 2024
Thanks for sharing your experience we appreciate it.

10/10 Excellent

Patti

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pegasus is more like a B&B. The continental breakfast is limited, as most continental breakfasts are, but it was adequate and got us ready to go touring. Everyone is really nice and the location is EXCELLENT!
Stayed 3 nights in Jan 2024
Response from Front desk on Jan 17, 2024
Good day, thanks for sharing your experience we appreciate it.

6/10 Okay

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to main attractions however the property needs noise protection windows
Stayed 3 nights in Jan 2024
Response from Front desk on Jan 17, 2024
Good day, thanks for sharing your experience we appreciate it.

8/10 Good

KARLA

Traveled with family
Liked: Cleanliness, amenities
S
Stayed 2 nights in Jan 2024
Response from Front desk on Jan 17, 2024
Good day, thanks for sharing your experience we appreciate it.

8/10 Good

Alberto

Traveled with family
Breakfast could be better!
Stayed 1 night in Jan 2024
Response from Front desk on Jan 17, 2024
Good day, thanks for sharing your experience we appreciate it.

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Front desk on Jan 17, 2024
Good day, thanks for sharing your experience we appreciate it.

8/10 Good

Cheryl

Stayed 2 nights in Jan 2024
Response from Front desk on Jan 17, 2024
Good day, thanks for sharing your experience we appreciate it.

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front desk on Jan 17, 2024
Good day, thanks for sharing your experience we appreciate it.

8/10 Good

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect for what we wanted over New Years in that it is in the middle of everything.
Stayed 4 nights in Dec 2023
Response from Front desk on Jan 17, 2024
Good day, thanks for sharing your experience we appreciate it.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot right in the heart of key west. Would definitely stay here again
Stayed 1 night in Dec 2023
Response from Front desk on Jan 17, 2024
Good day, thanks for sharing your experience we appreciate it.

6/10 Okay

Marie-Josee

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Front desk on Jan 17, 2024
Good day, thanks for sharing your experience we appreciate it.

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front desk on Jan 17, 2024
Good day, thanks for sharing your experience we appreciate it.

10/10 Excellent

Kate

Stayed 1 night in Jan 2024
Response from Front desk on Jan 17, 2024
Good day, thanks for sharing your experience we appreciate it.

8/10 Good

Amy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is in a great location!
Stayed 2 nights in Dec 2023
Response from Front desk on Jan 17, 2024
Good day, thanks for sharing your experience we appreciate it.

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities
It’s Key West another great experience!
Stayed 1 night in Dec 2023
Response from Front desk on Jan 17, 2024
Good day, thanks for sharing your experience we appreciate it.

6/10 Okay

Carol Jean, Wyoming

Traveled with family
Disliked: Property conditions & facilities
Front lobby staff was not super helpful. Breakfast area was dirty. Housekeeping was great however and very nice. Room was very clean and comfortable however facilities in general were in poor condition and in disrepair.
Stayed 2 nights in Dec 2023
Response from Front desk on Jan 17, 2024
Good day, thanks for sharing your experience we appreciate it.

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent check in
Stayed 1 night in Dec 2023
Response from Front desk on Jan 17, 2024
Good day, thanks for sharing your experience we appreciate it.

8/10 Good

Carol

Stayed 2 nights in Dec 2023
Response from Front desk on Jan 17, 2024
Good day, thanks for sharing your experience we appreciate it.

10/10 Excellent

Zehua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front desk on Jan 17, 2024
Good day, thanks for sharing your experience we appreciate it.

6/10 Okay

Denis

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front desk on Jan 17, 2024
Good day, thanks for sharing your experience we appreciate it.

10/10 Excellent

Elina

Stayed 1 night in Dec 2023
Response from Front desk on Jan 17, 2024
Good day, thanks for sharing your experience we appreciate it.

10/10 Excellent

Melanee

Stayed 2 nights in Dec 2023
Response from Front desk on Jan 17, 2024
Good day, thanks for sharing your experience we appreciate it.

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to all Duval St activities
Stayed 3 nights in Dec 2023
Response from Front desk on Jan 17, 2024
Good day, thanks for sharing your experience we appreciate it.