Ratings based on 490 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Spa not fully operational

Posted Aug 26, 2014
Pros: View of the ocean
Cons: Food was average
Location: Duvall Street and lots of things to do.
I was disappointed that the spa was not fully operational. I was all ready for a full body wrap but the spa was undergoing construction which they should have stated in the hotel description.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 24, 2014
Great place. Great location.... Very friendly staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ridgewood NJ

Great hotel convenient to everything Key West

Posted Aug 18, 2014
Pros: Close proximity to everything, courteous staff.
Cons: The Chart Room bar is a bit of a dive, grungy and reeks of stale tobacco.
Location: Duval St, Mallory Square, marinas, tours. Everything great about historic Key West is a short walk away.
The accommodations were very nice. Unfortunately, the spa was being renovated and the sounds of constructions were intermittent throughout our stay. They informed us 36 hours before we arrived in a voicemail.
Comment from Hotel Management
Aug 23, 2014 by Joe, Hotel Management
Michael, thank you for your review of Pier House Resort & Spa. We are thrilled to hear you enjoyed our luxury accommodations and beachfront setting. We sincerely apologize for the disturbances due to construction and will work to better communicate this far in advance to future guests. We do hope you will give us another chance to impress you once construction is complete, Michael. Thank you again for sharing your experience. Best, Joe Dantoni
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful

Posted Aug 16, 2014
Pros: Everything
Cons: Nothing
Location: Location was perfect Right on Duvall St where all the action is.
We spent a wonderful 5 nights for out anniversery. Pier House is excellent in every way. The staff was great. Can't wait to go back.
Comment from Hotel Management
Aug 19, 2014 by Joe, Hotel Management
Thank you for taking the time to review Pier House Resort & Spa. We are thrilled to hear that we could help make your anniversary a special one. Our team here at Pier House strives to provide a memorable experience, and we are so happy to hear we could leave a lasting impression! Congratulations on your anniversary and we hope to see you again for the next one. Regards, Joe Dantoni
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Summer getaway

Posted Aug 10, 2014
My husband and I, and our two children vacationed in Key West this summer and stayed at the Pier House. The resort was beautiful, clean and a wonderful place to relax! The staff couldn't have been nicer! This is definitely a place we would return to if we are ever in Key West again.
Comment from Hotel Management
Aug 13, 2014 by Joe, Hotel Management
DLM, thank you for sharing your experience at Pier House Resort & Spa. We are thrilled to hear that you and your family could enjoy all that we have to offer at Pier House, with beautiful beachfront views and luxury amenities. Our team strives to create a memorable experience for all of our guests, and we do hope you will let us impress you again the next time you and your family are in Key West. Regards, Joe Dantoni
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

On the Caribbean - Private beach with bar service

Posted Aug 10, 2014
Wonderful staff, clean rooms, friendly service. We look forward to staying again!
Comment from Hotel Management
Aug 13, 2014 by Joe, Hotel Management
Mia, thank you for sharing your experience at Pier House Resort & Spa. We are thrilled to hear our staff could leave a lasting impression on you with our friendly and attentive service. We too look forward to your next stay, Mia! Regards, Joe Dantoni
5 out of 5
Recommended
for Everyone
by A verified traveler from new york, ny

Perfect: beachfront, pool, terrace, close to bars

Posted Aug 9, 2014
Come to key west often, best stay by far. Beach is picture perfect, pool is cooled (what a relief!). Being right on Duval was convenient for an easy walk/stumble to the nightlife. Concierge was helpful and friendly, along with the rest of their staff. Great stay, will definitely be back
Comment from Hotel Management
Aug 13, 2014 by Joe, Hotel Management
Lindsey, thank you for sharing your experience at Pier House Resort & Spa. We too love our beachfront location within walking distance of premier shopping, dining and entertainment on Duval Street. We do hope you will be joining us again the next time you find yourself in Key West. Regards, Joe Dantoni
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 7, 2014
It was a great experience. Mainly beach access inside hotel was very convenient.
Comment from Hotel Management
Aug 13, 2014 by Joe, Hotel Management
Thank you for taking the time to share your experience at Pier House Resort & Spa. We are so glad to hear you enjoyed your time with us with beautiful beachfront views and a relaxing ambiance. We do hope you will be joining us again the next time you find yourself in Key West! Regards, Joe Dantoni
Comment from Hotel Management
Aug 13, 2014 by Joe, Hotel Management
Thank you for taking the time to share your experience at Pier House Resort & Spa. We are so glad to hear you enjoyed our beachfront hotel with easy access to the best beach spots and within walking distance of premier shopping, dining and entertainment. We do hope you will be staying with us again the next time you find yourself in Key West. Regards, Joe Dantoni
3 out of 5
by A verified traveler

could be better for what I paid

Posted Aug 5, 2014
other than the view of the gulf and access to Duval street, there wasn't much to this hotel, not for the price. sorry
Comment from Hotel Management
Aug 9, 2014 by Joe, Hotel Management
Thank you for taking the time to review Pier House Resort & Spa.We are glad you enjoyed our central location on Duval Street. We hope you give us another chance to impress you the next time you are in the Key West area and encourage you to check out our private white sand beach and delicious seafood at the Harbourview Cafe. Best, Joe Dantoni
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Lauderdale, FL

Nice hotel with beautiful ocean view

Posted Aug 5, 2014
Pros: Right in the heart of all the action on Duval Street but tucked away from the noise and people. Good security.
There was some confusion about my room at checkin. They gave a quick apology and upgraded my room to one with a beautiful ocean view.
Comment from Hotel Management
Aug 13, 2014 by Joe, Hotel Management
Suzie, thank you for taking the time to review Pier House Resort & Spa. We apologize for the check-in issues you experienced with your stay. We do hope you enjoyed your beautiful oceanfront views. We look forward to having another chance to impress you the next time you find yourself in Key West, Suzie. Regards, Joe Dantoni