Ratings based on 1,570 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom minnesota

across road from beach!

Posted Dec 19, 2014
You have to cross over a busy street to go to beach, but worth the craziness! Beach is gorgeous!!! Hotel had no hot tub which is alittle downer , but nice heated pool, nice restaurant with good prices, free shuttle to downtien. Hands down is stay there again!! Best part of our trip was the hotel. Rooms were cozy & clean, comfy beds too!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel across from beach

Posted Dec 16, 2014
Pros: Close to beach with awesome view and free shuttle to airport and downtown
Cons: Nothing
Location: Convenient to airport and free shuttle to downtown
Beautiful place and great experience without any issues
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Dec 16, 2014
Recommend very good location, service, room, everything so amazing
4 out of 5
Recommended
for Everyone
by A verified travelerfrom mendrisio

Excellent stay in Key West

Posted Dec 9, 2014
Pros: location, room, all is very well maintaned and top class
Cons: extended check out
Location: excellent the shuttle to downtown
Hotel is very ggod, very well located and rooms are wide and excellent. Top class service and comfort. Only arguable the fact that staff knocks at your door the very same moment check out time is due . No delay, the very same minute !!! This is unacceptable.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom indiana

Great location

Posted Nov 17, 2014
Stay was perfect expcept upon check out I was charged a $25 per day resort charge - which was on too of the room charge - when asked about this charge I was told it was for wireless internet, pool towels and parking! I was upset and felt like it was a charge that I was not expecting nor could I argue them about it !
4 out of 5
Recommended
for Everyone
by A verified travelerfrom J

Just Okay

Posted Nov 16, 2014
Hotel was close to beach, rooms were large. Hotel staff needed some help with their attitudes. Hotel was in need of some tlc as it was a SPG resort.
4 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant stay, great employees

Posted Nov 13, 2014
Pros: The staff
Location: Walked across the street to the beach and the sea plane ride was the best experience. I also enjoyed the kayak tour through the mangroves
Would stay at this hotel again The staff was the best attribute to this hotel. Although they see a lot of tourists, they made my stay special. Thanks
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Lindale TX

Love shuttle service

Posted Nov 12, 2014
Pros: Distance from downtown area - quiet atmosphere.
Shuttle to downtown was used daily. All staff members were courteous and helpful. Liked the close proximity to Smathers Beach. Only ate one meal at the Coral Crab restaurant. Food was okay, but priced too high. Pool was not heated during my stay; nor was the hot tub operable. Rooms have been renovated/updated since my last stay 3 years ago.
4 out of 5
Recommended
for Couples
by A verified traveler

Beech across from hotel.

Posted Nov 7, 2014
Pros: Cleanliness and promptness of extra bed we needed.
Cons: Getting to the room was a long walk based on the design of the hotel. Had to drag bags through pool area to take a shortcut to get out.
Pleasant experience, hotel staff was helpful. Asked for a late check out and was told that wasn't a problem. We were able to do some more sightseeing and return and check out by 4 Pm.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Lille

hotel agreable mais route à traverser pour la plag

Posted Nov 4, 2014
Pros: propreté
Cons: amabilité du personnel et service au restaurant...Pour le bruit de l aéroport et la vase de la plage: ils ne peuvent pas faire grand chose...
Location: A faire : une ballade à vélo dans Key West et voir un coucher de soleil square Mallory...
arrivee agréable.Puis changement de chambre à notre demande ( chambre tres sombre), pas de souci.Piscine agréable mais bruyante ( travaux) et pas tres grande ni ensoleillée... resto de l hotel bon mais service tres long...Il faudrait pouvoir commander et revenir 3/4 d heure apres ... A la reception: gentils mais il ne faut pas trop les embêter...Donc sejour moyen...