Ratings based on 1,128 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by Bonnie from Cape Cod, MA

Large rooms, across from ocean beach

Posted Apr 12, 2014
Pros: Spacious rooms and shuttle going to and from airport and downtown.
Cons: NOTHING
Location: The location was away from the downtown, but you had easy access to get there. Plus a great conceirce that helped out.
All suites hotel, away from town Quiet area even though it was near the airport, with continuous shuttle going into town. Spacious rooms. Good restaurant at the hotel, large breakfast buffet every day. WE had an enjoyable stay.
3 out of 5
Recommended
for Couples
by A verified traveler

Close to the Beach

Posted Apr 3, 2014
Pros: closeness to beach and shuttle service - drivers - especially Mr. Ed - very pleasurable and eager to make your trip that much better!
Cons: Cleaniness of rooms and service.
we stayed at this hotel last year (2013) because of the closiness to the beach and shuttle service to Duval street. This year we felt the hotel room was okay - and the staff to not be very attentive. No coffee, cookies served for only an hour - and the rates went up a lot compared to previous year - so we will need to look at other facilities in the future.
4 out of 5
Recommended
for Everyone
by Sandy from East Amherst, NY

KeyWest14

Posted Mar 24, 2014
Pros: Great food, big bathrooms.
Cons: Carpeting in rooms.
Location: Directly across street from Smathers Beach! Great for morning walk with coffee to watch the sunrise. Other activities are a bike. Ride away!
We had a king suite- fold out beds could be updated with newer mattresses ! All else good though. Inexpensive bike rentals, directly opposite beach, shuttles to Duval Street. Great pool and restaurant.
3 out of 5
by Patti from Estero, FL

Close to the beach

Posted Mar 22, 2014
Pros: Staff were friendly and helpful.
Cons: Cleanliness of stairs and elevators
Location: Close to downtown Key West and the Beach.
The room was OK but the hotel had construction going on and they started early in the morning. The stairs smelled like a frat house after a weekend party. Overall very disappointed with this property. I had stayed there once before and it was great. Now I doubt I'll ever stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Room was well layed out'

Posted Mar 19, 2014
Pros: The shuttle into town is a nice bonus. Loved the double doors to close of sleeping area, bed was very comfortable.
Cons: Pool area could have been a bit bigger to accomodate all the familes.
Location: Tons of things to do in one area, could have stayed longer.
Absolutey loved the atmosphere of Key West, very layed back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel - great location. close to everything

Posted Mar 16, 2014
Nice enough hotel. Great shuttle service with pleasant, informative drivers. There was a loud, noisy group of thirty something year old men that made a pool day impossible. Thought the establishment should have addressed it, however it was clear they were spending a lot of money and I'm sure that made the difference. Lot of spring breakers, but they were well behaved at the hotel. Beaches not as nice as I would have preferred. Very rocky. All staff were pleasant and helpful with the exception of the female bartender at the pool bar. She was rude and unfriendly. Clearly could use a course in "customer service".
4 out of 5
Recommended
for Couples
by Paul from East Lansing, Michigan

The airport and the teenagers.

Posted Mar 14, 2014
Pros: Close to the beach.
Cons: Hey, I was a teenager once myself. But, at this price I expect a more mature crowd.
Location: Nearby? Only the beach. And the airport. But, the hotel provides a shuttle every half hour onto Duvall St.
Airport is really close...I enjoyed it because I love watching them fly. Teenagers have figured out to share the suites and then it becomes affordable for the rowdy bunch. Not exactly who I wanted to share my vacation. When was the last time that you were greeted at the entrance of the hotel by a police officer? At this price point it was insulting. Great beach directly across the street! All the staff were cheerful and friendly. The breakfast brunch was very good.
5 out of 5
Recommended
for Everyone
by allen from ny

great location across from beach

Posted Mar 11, 2014
Pros: Location
Cons: n/a
Location: Shuttle downtown, walk to beach
Great location across street from beach,as close as you can be. Shuttle bus took us downtown, extremely convient and didnt have to wait either way. Great time
5 out of 5
Recommended
for Everyone
by Martina from Florida

Very good location with an excellent service.

Posted Mar 10, 2014
Pros: Location/ Staff
Cons: Parking
Location: Beach Five minutes to downtown
This is a front beach hotel with an excellent shuttle service from and to downtown. The staff is very friendly and professional and you cant count on them for any question. We had breakfast and was also excellent, with many options and a very nice ambiance. I would strongly recommend this hotel.
5 out of 5
Recommended
for Families
by A verified traveler

Nice Beach Hotel

Posted Mar 5, 2014
Staff and accommodations great. Shuttles on time definitely go back