Ratings based on 1,624 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Dog friendly, nice people

Posted Feb 23, 2015
Pros: It's dog friendliness
Cons: Needs a little updating
Wonderful location away from down town. Great location to bike from.
2 out of 5
by A verified traveler

It was a cold night, and it was colder in the room

Posted Feb 20, 2015
Clean and beautiful room. Air conditioning was not so good that it was a freezing night. The card key easily become unavailable, and we had to wait for en engineering stuff for a long time in cold, cold outside.
4 out of 5
Recommended
for Everyone
by A verified traveler

GREAT place to stay in Key West!

Posted Feb 16, 2015
The staff was very friendly, the rooms clean and spacious, and it is directly across the street from the beach! The shuttle takes you to town and runs on time. The pool is nice and enjoyed by all. Our room had a balcony overlooking the pool area and we enjoyed sitting out there in the mornings having our coffee, and in the afternoons having a cocktail. The hotel also has a nice bar overlooking the pool. We would stay there again if ever in Key West.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NH

Overall great place to stay!

Posted Feb 12, 2015
Pros: Friendly staff, the spacious, comfy and clean rooms, wonderful continental breakfast and enjoying a drink and app by the pool during Happy Hour.
Cons: I cannot think of anything
Location: Beach across the street, spacious sidewalk to bike, walk. Plenty to do in Key West for all age groups.
The Sheraton Suites Key West was a great spot to stay! The hotel staff was incredibly friendly and helpful. The room was spacious and the time by the pool soaking in the sun and enjoying a drink...wonderful! The hotel had young families and couples of all ages. I took my Mom to celebrate her 75th birthday...she loved the place. The beach was right across the street and I enjoyed morning walks. It is not walking distance to town...however, we had no issues boarding the free shuttle bus when needed. The cost of a taxi from hotel to downtown is about $15.00. I would absolutely choose to stay at the Sheraton again on our next trip to Key West.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Corpus Christi

Beautiful resort

Posted Feb 9, 2015
Close proximity to airport. Little bit of drive to downtown but hotel shuttle solves that problem. Pool area clean and pool heated. Would stay there again
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Va. Beach, VA

Outside the tourist area but transport is provided

Posted Feb 6, 2015
Pros: Generally speaking it was very good in a nice location.
Cons: Include service charge in the rate quote.
Location: Dry Tortuga tour is very popular. Book prior to arrival.
Very nice place, across the street from the beach. Provides transportation to wherever you need. Our unit had several small maintenance issues that I would expect to have been noticed and fixed given the nightly cost of this hotel. Also upon check out we were introduced to a services charge of $15.00 per person per day. Quite a surprise. The explanation was it covered coffee in the lobby, wifi , and computer stations in the lobby. It also covered the hotel transportation. All of these were nice but I would rather have them quoted in the room rate since I have no choice one way or the other.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston, Ma

Great beach access, shuttle to town, yoga

Posted Jan 29, 2015
Didn't like our initial room, hotel staff very accommodating to meet our needs. Having a suite offers more space and the ability to have snacks in the room. The shuttle to town very reliable and drivers helpful in finding our way around. Nice bike ride to town and beach access a definite bonus for water sports and running. If you prefer being a bit removed from the action and close to airport, this would be a great choice. Food also very good
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Connecticut

Nice hotel close to the beach

Posted Jan 28, 2015
Pros: It's comfortable, the location is great, and the staff is very helpful.
Cons: The only thing I can think of is the pillows on the beds--they were pretty uncomfortable. I think standard size would be better.
We've stayed here several times, and each visit has been very pleasant. It's really nice being so close to the beach. The hotel shuttle is also very handy as a way to get into the heart of the location of lots of restaurants, museums and other activities. The staff at the hotel is very pleasant and helpful if there are any questions about where to go and how to do things. They also help make reservations for activities easily. It's great fun!
2 out of 5
by A verified traveler

Over priced

Posted Jan 26, 2015
Cons: Hot tub not working and small crowded shady pool area.
Location: Shuttle bus the best part.
Room was adequate and relatively clean. I told front desk about the 5 to 6 inches of mould I found on the top of the bathroom pocket door and they promised to "deep clean" the room. Pretty sure that never happened as same smell was evident when we returned from our day of sightseeing and the mould had just been wiped off. They obviously did not take this very seriously. My allergies did.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom North Carolina

Posted Jan 23, 2015
Excellent stay at the Sheraton. Room as described and very clean. Staff helpful and friendly.