Ratings based on 701 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
73% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.3 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Mt. Dora, FL

Nice view from balcony.

Posted Jul 28, 2014
Nice room. Nice view from outside balcony. Right on the water. Dirty elevator though.
2 out of 5
by A verified traveler

Posted Jul 2, 2014
Kitchen drain wouldn't drain, broken phone, dirty floor in kitchen, forgot to leave sheet for pullout sofa and staff was gone for the evening. I Would not stay again.
1 out of 5
by A verified traveler from stuart

Posted Jun 30, 2014
Not worth the time energy or money AND THE ROOM HAD BUGS
5 out of 5
Recommended
for Everyone
by Tracy from Bad Axe, MI

The best place of our WHOLE trip!

Posted Jun 17, 2014
Pros: EVERYTHING
Cons: Not a single thing.
Location: Excellent location to stores and snorkeling. We went with STARFISH SNORKELING, near the Sombrero Resort, and would dine at SUNSET BAR&GRILL by eve.
We had the most amazing time at the Sombrero Resort! I must first thank Francesca for her excellent service and knowledge as she was VERY helpful. ALSO...to Will, resort mananger, for HIS excellent service as he accommodated our request to keep our same condo when we decided to make the Sombrero our "home-base" and booked 4 more nights w/ them. We seen manitees, eagle rays, and a lone barricuda in the channel right off our balcony, which was amazing. Our condo was spacious and VERY clean. The view we had was amazing as we discovered you can watch SUNRISE AND SUNSET right from the balcony. We also enjoyed having the private carports. The pool was HUGE and clean, w/ a bar right next to the pool. The staff there was GREAT as well. We CANNOT wait to return....
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice room with kitchen on canal

Posted Jun 16, 2014
Nice budget rooms with super fast elevator right on canal. Kitchen makes it convenient. Older but for the price and location they can't be beat.
2 out of 5
by A verified traveler

Not the greatest!

Posted Jun 4, 2014
Cons: It was not ready from redo/repairs/renovating as far as we could see. Very old everything.
no maid service......to speak of, did not make bed, rinsed dishes, no more soap left, etc. A C was VERY loud. was not very clean in bathroom, kitchen and lighting was dim at best. It was ok for sleeping only.
5 out of 5
Recommended
by Daisy Barban from Miami, Fl

Hotel perfection

Posted May 29, 2014 on Hotels.com
I love staying at the Sombrero its not just a hotel room its a full one bedroom apartment. very clean the service was incredible the bedroom in room 216 had the air conditioner broken i called the front desk within 10 minutes I had this beautiful blonde guy not just fixing the A/C but putting in a new wall unit. muy stay was incredible. i will not stay anywhere else for me and my family the Sombrero Resort is the place to stay in keywest.
3 out of 5
Recommended
for Everyone
by B from New York, NY

Old hotel. Needs to be updated.

Posted May 28, 2014
Pros: Centrally located. Large rooms.
Cons: Very poor lighting in the rooms and broken light bulbs.
Somewhat pricey for the condition of the hotel and the rooms. Pretty beat up. Clean but beat up.
1 out of 5
by Ken from Bradenton FL

Well past its day

Posted May 27, 2014
Pros: Location
Cons: Really there is nothing that does not need to be improved, perhaps by a bull dozer.
Location: Marathon is a wonderful base location to enjoy all the Florida Keys have to offer.
In its day this resort must have been a wonderful place to stay; however, like an aging diva who does not realize spandex and spike heels are no longer her friends, the Sombrero Beach Resort is past it day. I was disappointed on day one when there were no wash clothes included in the dollar store quality bath linens, but this was resolved the next day when I requested the full set of linens which included a lovely fringe of foot long frays on the towels. This would have been surprising had I not observed curious blue stains on the “clean” bed sheet under the fully pilled blanket on the hard as a box spring mattress that rested a mere 5 inches off the floor. Fortunately the weather was low humidity and cool so I was able to turn off the amazingly rusted rattletrap of an AC unit in the bedroom so as to be able to sleep without fighting the noise all night. On our last day when the TV quite working I was hopeful that ti would be fixed as promised by the front desk but after the third call I gave up all hope. The front desk told me upon check out that they know room needs to be completely redone and hope it would happen by the end of 2015 not that the resort is no longer bank owned. When asking to be compensated for the horrible condition of everything in the room, I was told since I had booked through Expedia, I would need to contact them. The staff has no concern for customer service.
1 out of 5
by A verified traveler

No staff after 9pm

Posted May 27, 2014
It is a three buildings big resort and no staff after 9pm?