Ratings based on 3,386 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom IL.

Posted Jan 29, 2015
Would not recommend hotel. We had two people trying to get into our room. One person kept banking and pushing the door ting to get in. Also during the nite our car alarm went off not sure what happened. Needless to say we left there as soon as possibly
3 out of 5
by A verified traveler

Business

Posted Jan 28, 2015
Pros: Rooms ok, clean
Cons: Ethics - honesty
Location: business trip
Facility/room acceptable but not worth price. Advertised on expedia and on hotel documents that wifi etc are complimentary. Yet on checkout I was charged a resort fee, a parking fee and an internet fee. Unacceptable and I will never use this hotel again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom co

Nice location

Posted Jan 28, 2015
Pros: Location
Cons: Updated plumbing
Location: easy access to the harbor and Duval St
Had a good time but the toilet kept slowly running. Maintenance came to take a look but did not fix it. 3 nights of dripping water was annoying
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 27, 2015
Beautiful facility. Pool area, cafe, outside bar area like a tropical paradise. Cafe food was delicious. The staff was friendly and efficient. We loved our stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 26, 2015
Great stay. Staff was helpful. Good location. Pool and surrounding landscaping was pretty.
3 out of 5
by A verified traveler

Too many hidden fees

Posted Jan 26, 2015
Pros: The pool and hot tub are nice. Beds comfortable.
Cons: I think the fees should be explained better.
The hotel is nice, the beds are comfortable, the staff is friendly. We had some plumbing problems with our room and were moved to a different room right away. However, beware! there are hidden costs. DON'T do the breakfast at the hotel, especially as there is an IHOP right next door. It's very expensive and then there is a service charge automatically added at the end. An omelet and pancakes, with coffee and orange juice ended up costing us $50. Then at the end of the stay we had an additional $85 charge on our card. This was service fees for "complimentary" concierge, parking and WIFI. Also, there is no beach and it's on a VERY busy road, at times just getting out of the parking lot was next to impossible.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 25, 2015
We would end our night with a drink at the pool bar. The bartender, Zak, was awesome! Unfortunately the bar itself was not stocked very well which was quite limiting. But Zak's pleasant demeanor made up for it :)
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice & friendly hotel!!

Posted Jan 21, 2015
The staff was kindness itself! The room was comfortable and clean. Most of all wonderful pooooooool. My family had a great time there.
Comment from Hotel Management
Jan 23, 2015 by Ryan, Hotel Management
Thank you for taking the time to provide us with your feedback. We are glad to hear you enjoyed your room accommodations as well as the pool area. We appreciate the kind words about our staff as well as your business. We hope to have you stay again in the future. Thank you, Ryan Batot Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom florida

Nice hotel

Posted Jan 20, 2015
This is a nice hotel, not walking distance to downtown area though. If you have or own car it's great, however, you have to pay to park everywhere you go! Clean rooms, nicely decorated.
Comment from Hotel Management
Jan 21, 2015 by Ryan, Hotel Management
We are very pleased that you enjoyed the property and your stay! We are sorry that the location was inconvenient we hope that the transportation services of Key West was helpful for you! Thank you for your business, Ryan Batot Front Desk Manager
Comment from Hotel Management
Jan 21, 2015 by Ryan, Hotel Management
Thank you for choosing The Inn at Key West. We appreciate you taking the time to share feedback from your most recent stay with us. We are very grateful for the kind words about the property and room decor, as well as the staff and I will be sure to pass the compliments on to the team. We hope you decide to visit us again in the future. Thank you, Ryan Batot Front Office Manager
4 out of 5
Recommended
for Families
by A verified travelerfrom Chicago

Great Pool for the whole family to enjoy!

Posted Jan 20, 2015
Pros: Pool and pool side bar with service!
Cons: Rooms and bathrooms need an upgrade!!! Furniture seemed new and functional!
Overall experience was positive without all the bells and whistles! If you want to enjoy a great pool and good service but don't want to spend too much for a Hotel and stay out of the Duval St. nut house, you'll like this hotel.
Comment from Hotel Management
Jan 21, 2015 by Ryan, Hotel Management
Thank you for taking time to provide us with your feedback! We are so happy that you enjoyed our pool oasis! We are very thankful for your kind words of the property and service! Thank you for your business! Ryan Batot Front Desk Manager
Comment from Hotel Management
Jan 21, 2015 by Ryan, Hotel Management
Thank you for choosing The Inn at Key West. We appreciate you taking the time to share feedback from your most recent stay with us. We are very grateful for the kind words about the property as well as the staff and I will be sure to pass the compliments on to the team. We hope you decide to visit us again in the future. Thank you, Ryan Batot Front Office Manager