Ratings based on 3,735 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Irvington, New Jersey

Fair for the Price

Posted Jul 29, 2015
Pros: Bar and pool are pretty good.
Cons: Bedding should be changed prior to guest arrival.
Location: cab ride into downtown can get pricey,
Decent Facility. Expensive restaurant on site. Sheets were itchy the first night and we had them changed the following morning. Staff was helpful and pleasant.
5 out of 5
Recommended
for Everyone
by A verified traveler

Family Getaway

Posted Jul 27, 2015
Pros: What impressed me with this Hotel was the manager, he not alone went out of his way for our family, he was caring and concerned for his staff.
Cons: The only thing I would have liked was a comfortable chair in the room
Location: Close enough to Key West, yet far enough away for a family to enjoy a relaxing atmosphere
We had booked 3 adjoining rooms since this was our first family outing in years. When we arrived one room was not available due to maintenance. The staff and Manager went out of their way to fix the problem and the manager rewarded us with a dinner on him, there was 9 of us. This was greatly appreciated by all family members. We enjoyed the pool area and the kids all had fun. Our stay was for two nights and it turned out to be very enjoyable
Comment from Hotel Management
Jul 30, 2015 by Bill, Hotel Management
Thank you for your review. It was a pleasure having you with us at the inn. We look forward to seeing you again soon. yours in hospitality, Bill
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 23, 2015
Great location, good family hotel. Kids loved the pool.
Comment from Hotel Management
Jul 24, 2015 by Bill, Hotel Management
Thank you for your kind words I will be sure to share it with my staff.
3 out of 5
by A verified traveler

Would not revommend

Posted Jul 20, 2015
The hotel appears as if it is right on the water. It's actually aerial trick photography. The hotel is on the main road and the best rooms are in the main building not the rooms you will book through Expedia. The rooms are small and dark. The pool area never had enough towels and chairs for all guests. The hotel is 3 miles away from Old Town so it may be costly to get a taxi back and forth.
Comment from Hotel Management
Jul 23, 2015 by Bill, Hotel Management
Thank you for taking the time to write a review. I am very sorry that you were disappointed in our property. Its our wish that every guest will have a great experience with us. I hope you give us another chance to serve you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 16, 2015
Pros: quiet and clean
Location: at a quiet end of the Key. Easy to get to Old Town and tours. Recommend Danger Charters for snorkeling and kayaking.
booked a king room with view of the water. They put me in a second story overlooking the pool, opposite side of the ocean. I told them I paid for the room with a view (it was more cost). So I got ocean side, first floor. Nice room but the view was blocked with foliage landscaping. So the view that I paid for wasn't all I wanted it to be, but the hotel was nice, everything worked, super clean, helpful with arranging tours. Know what you want before booking and confirm it with the hotel
Comment from Hotel Management
Jul 23, 2015 by Bill, Hotel Management
Thank you for taking the time to write a review. It was our pleasure serving you during your last stay with us. We look forward to seeing you again soon Bill
1 out of 5
by A verified traveler

Disappointed...

Posted Jul 15, 2015
Cons: Yes, give the room as reserved.
Booked a room with double queen beds but got a room with single king bed. After riding 5 hours, I and other fellow biker check into this hotel at 1 am, bam, we were in for surprise. I'd made a reservation for a room with two queen beds but we were given a room with single bed. When inquired with the lady at the front desk, she didn't have any availability and told us that there was an extra bed, which was nowhere to be found. Tried calling the front desk a lot of times and got no answer. Since I had to walk quite a distance to front desk, I quit and crashed on a small couch. Trust me it wasn't a fun experience. The following morning, when I expressed the inconvenience I had last night, the reception staff said that I would get a few dollars off of my total bill. But when I called Expedia for this, they were told by hotel management that no part of the bill amount would be refunded. So disappointing, didn't expect these lousy actions from this "fancy" hotel!!!
Comment from Hotel Management
Jul 23, 2015 by Bill, Hotel Management
I apologize about your negative experience. Please forgive us. I will get with the front office manager about your issues and get them resolved at once. Have a great week Bill
3 out of 5
Recommended
for Everyone
by A verified traveler from m

Clean hotel

Posted Jul 13, 2015
It was a nice hotel wonderful pool but its was a cab ride to duval street.... if they had a shuttle it would have been nice. Really nothing in walking distance from the hotel so it was not very convenient
Comment from Hotel Management
Jul 23, 2015 by Bill, Hotel Management
Thank you for staying with us. I am glad you found our hotel to be clean our housekeeping staff works dilligently to take good care of the property. My apologies about the lack of proximity to duval street. Thank you again Bill
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Posted Jul 13, 2015
We came to the inn at key West for our honeymoon. Everything was perfect. We loved this hotel.
Comment from Hotel Management
Jul 23, 2015 by Bill, Hotel Management
I am glad you enjoyed your honeymoon with us. Congratulations and we wish you many years of happiness.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice pool, easy parking, fun to be there.

Posted Jul 10, 2015
Pros: The Pool, the people.
Cons: The pool water could be a little cooler for me.
Location: Be sure and go to dinner at Seven Fish, make a reservation! The Hemingway home is a good tour to take! We also took the tour around town.
We had a nice trip, did a snorkeling trip with the Fury. Enjoyed everything about Key West except the drive from Miami.
Comment from Hotel Management
Jul 14, 2015 by Bill, Hotel Management
Thank you so much for visiting look forward to seeing you next time. Yours in service Bill
3 out of 5
by A verified traveler

Posted Jul 10, 2015
the room smelled like mildew and the air condition didn't not work properly
Comment from Hotel Management
Jul 14, 2015 by Bill, Hotel Management
Dear guest Thank you so much for your patronage. I am very sorry to hear about the air conditioning and mildew smell in your guest room. Please accept my sincere apologies. Yours in hospitality Bill